Fishbone Example: Rejected Pre-Shipment Inspections

We like Ishikawa’s fishbone diagrams, also referred to as cause and effect diagrams for good reason.  They’re great for figuring out why something isn’t working. For our clients, it is not uncommon for pre-shipments inspections to uncover trends in failures.  When this happens, we want to know why the problem is occurring so appropriate corrective actions can be taken. We shared a useful four minute overview of fishbone diagrams some time ago, but also decided to put together a general example specific to our experience in the quality industry.  ASQ and Mind Tools also have great resources and templates on …

5 Reasons Packaging Integrity Matters

Packaging is considered to be both the presentation of products to consumers, as well as the configuration in which products will be expedited through various channels. The master carton or “pack” design includes the configuration in which product will be shipped through channels for end-user consumption, making it especially important where packaging integrity is concerned. Here’s why: 1) Carefully planned packaging includes both cost savings obtained through the minimal use of materials, weight and labor, as well as reductions in potential rework costs. 2) Packaging has a direct impact on the perception of quality by the consumer.   3) Orientation is …

Successful New Year’s Resolutions – Using Quality Tools

Throughout the world, personal resolutions (commitments) are made as the year comes to an end. From ancient Babylonians returning borrowed objects and paying debts to medieval knights taking the “peacock vow” and re-affirming their commitment to chivalry, starting fresh with each New Year is a timeless practice. Surprisingly, it is estimated that as many as 75-88% of resolutions made for the New Year are not successful. We think it’s possible that incorporating quality tools are just what we need to bring those numbers down and make the positive changes successful. Here are several quality tools we find applicable for both …

Lucky Draw Winners!

We are happy to announce the iPad winners from our recent client feedback survey Lucky Draw. We appreciate everyone that provided us with the critical feedback we need to continuously improve. Congratulations to the following three clients: – Affinia Products LLC – Mr. Anthony Ryan – Contour Products INC. – Mr. H. Bruce Edmondson – Trans World Marketing – Mr. Bob O’ Day

Quality testing adventure… Evaluating strollers

They say you should walk 10,000 steps per day, and our engineers in China are hitting the mark as they road test these strollers through various road conditions. Sebastian Oarcea, Pro QC’s Chief Engineer, explains the evaluation in more detail below. Purpose:  To determine the functionality and performance of the strollers in a real-life operating condition. Process:  One sample is subject of functional evaluation in reference with instructions manual provided and applicable standard prior to road test to identify potential failure modes. The road test is performed with strollers loaded at maximum stated by manufacturer (both for occupant and luggage …