Quality, supplier development and factory consulting solutions provided since 1984. We offer services in over 88 countries.
Pro QC has over 38 years experience in quality control and quality assurance across virtually every industry.
Nationwide coverage via quality engineers stationed in Delhi NCR, Mumbai, Chennai, Pune, Bangalore, Jaipur, Tirupur, Kolkata and many more production hubs.
With a relatively well-established and growing manufacturing industry, India provides a large range of possibilities for international buyers. Whether it’s soft goods such as garments and textiles, footwear, furniture, jewellery, hand tools, medical products, industrial/mechanical parts, automotive supplies or electronics, the country represents a large number of domestically and internationally oriented manufacturers. Through the government’s ‘Make In India’ campaign, India has also seen an uptick in tax benefits with reform in foreign direct investment regulations, along with establishment of high-quality factories by multinational players. The country’s infrastructure has also seen important improvements the past years, making India an increasingly attractive supply-chain alternative to China.
Pro QC has been present in India as third party inspection agency since 2001, providing a variety of quality solutions to both local and international clients. Our nationwide network of qualified and knowledgeable engineers allows us to offer custom and cost-effective quality solutions to your needs, whether they are short or long term. Our experienced team is available with little notice and is at your service where and when you need support with quality inspections, factory audits, compliance or testing.
All activities are managed from our New Delhi office, while our team is stationed across the country in or close to various manufacturing hubs. We generally deal with the following product categories in India:
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C13, 3rd Floor Sector 2, Noida 201301 Uttar Pradesh, India
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By performing product inspections, we can identify problems early with the goal of eliminating the underlying causes.
Pro QC International performs various types of factory audits.
At Pro QC, we also work closely with clients and their suppliers to improve their system, processes and manufacturing capabilities.
Pro QC’s product inspection services can be incorporated to evaluate product quality and determine conformity with specifications. We provide peace of mind by verifying whether expectations will be met. Our inspections services in India include:
Prior to the start of mass production, our local quality engineers verify that the engineering of the product – drawings, parts, functions, and other specific requirements – conform to your specifications. This process ensures that specifications are well understood, verified, and documented.
An in-process inspection allows us to detect errors that might lead to a non-conforming product before production is completed. Quality engineers verify that the manufacturing processes are reliable and consistent, and that the products coming off the production line are in accordance with your requirements.
Performing a pre-shipment inspection helps reduce the risk associated with receiving defective products. Our quality inspectors provide detailed feedback and images to document any non-conformity as part of our comprehensive inspection reports.
During inspections in India, our quality inspector generally employs metrics such as ANSI Z1.4 sampling to evaluate workmanship, functionality, packaging, labelling and other criteria as required. We review and check against existing client specifications and can assist in development of criteria, as necessary.
Pro QC’s network of quality professionals extends to those interested in assisting with short-term rework and/or sort projects ranging in complexity. Our local network is ready to be deployed directly at your supplier’s site, or at your location.
Quality inspectors use Pro QC’s standard report forms, or we can use those provided by the client. Service reports with detailed photos are provided, and all information available online within 24 hours of completion.
At the end of the supply chain, we offer container loading supervision at the factory or majors ports to ensure safe transportation and delivery of the goods to their destination. This quality control point involves supervising the loading process, monitoring the quantity of the packed goods, checking the storage and condition of the container before and after closure and whether the goods are correctly handled/placed into the shipping containers.
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Although investment and international sourcing comes with a certain level of risk, our quality control and quality assurance solutions can help reduce or even eliminate disruptions occurring throughout your supply chains. Pro QC offers various factory audits in India as tools for current and future buyers to assess and mitigate risks.
There are many inherent risks to an outsourced supply chain and bringing on a new supplier. Pro QC has developed a checklist to assist our clients in assessing the legitimacy, financial status, capacity, and certifications of potential suppliers.
At Pro QC, we also work closely with clients and their suppliers to improve their system, processes and manufacturing capabilities. Below examples for reference:
Pro QC can assist to identify and verify new suppliers through assessments, site visits and credit checks amongst several other services. The Pro QC auditor would check the supplier’s manufacturing capabilities, qualifications, quality management systems and other processes. The final report will advise you on the supplier’s reliability and helps determine whether they can meet the required production and quality needs.
Quality risks can be reduced through factory audits by identifying, eliminating, and preventing quality problems in the supply chain before they impact production. Overall, supplier audits help assess a vendor’s qualifications and capabilities to produce your products through repeatable and consistent manufacturing processes. Conducting supplier audits is essential to ensure that your factory’s facilities can deliver quality products, operate efficiently and can support continuous improvement.
Pro QC has a team of Six Sigma certified experts and ISO certified auditors that can assist in auditing your suppliers against your own or international audit standards, and which can aid suppliers to resolve quality issues through corrective action.
Our range of audits includes:
Our tailored Supplier Management solutions help tackle a variety of production issues. Examples include rectifying reoccurring quality defects, reducing or eliminating delivery delays, obtaining certification, ensuring compliance to international standards and more. At Pro QC, we work closely with our clients and their suppliers to improve their entire quality system.
Supply chains are ever more complex and multifaceted and stretch across the globe. Sourcing from a foreign country, however, poses supply chain risks. Pro QC aims to play the role of quality partner, bringing you closer to your suppliers and reducing the cost of securing your quality interests by identifying potential risks at the outset. Our Supplier Development solutions turn supply chain risks into stable links. We achieve this by assisting suppliers, via evaluation, audit and corrective action to improve their system, processes and manufacturing capabilities to ensure compliance, continual improvement and a successful, long lasting mutual partnership.
Supplier Development can involve any of the following services, along with custom solutions tailored to meet your needs:
At Pro QC, we understand how critical product quality is to your business. We offer first-article, in-process and pre-shipment inspections to identify quality problems at each stage of production. Our product quality offerings also include sorting or rework service along with functional and performance testing at our labs in Ningbo, China and Monterrey, Mexico.
Pro QC has extensive experience helping suppliers comply with international quality standards prior to final third-party audits such as ISO 9001, TS 16949, ISO 13485, GMP for Medical Devices, Corporate Social Responsibility, and many other global standards.
Our quality engineers have assisted numerous suppliers to comply with specific supply chain requirements from major retailers such as Walmart, Home Depot, Lowe’s, Dick’s Sporting Goods, etc.
At the core of our work are years of knowledge and understanding of production and manufacturing processes gained from aiding suppliers to establish and maintain manufacturing processes. Whether it is product inspection or testing, auditing your suppliers against your own or international standards, aiding suppliers to resolve quality issues through corrective action planning, Pro QC can come up with a tailored solution to meet your quality needs.
Click on the current stage of your sourcing or product development journey below to explore our related quality solutions.
1. Design Stage The product development life cycle begins with idea generation, concept development, and market testing. For example, the E-Bike handlebar is designed with the form, fit, and function in mind that best serve the market/user’s requirements and the overall aesthetics of the final bike. Although Pro QC do not actively get involved in this stage, a postmortem investigation with many of our client often reveals the following challenges. Supplier Risks & Challenges: Misalignment between the buyer, supplier sales department, and factory production department on critical design requirements Advance product quality planning was not factored in early enough Difficulties in transitioning from a prototype supplier to a mass manufacturing supplier
2. Product Development In this stage, the engineers will refine the design and define the engineering specifications of the handle such as material properties, dimensions, weight, and other requirements while satisfying different product and safety compliances. This is also the stage where engineering prototypes (engineering build) are made to rigorously test the form, fit, and function of the product. Pro QC’s Quality Solutions: First Article Inspection (FAI) Supplier Development Services Resident Supplier Quality Resourcing Supplier Risks & Challenges: Poor communication of the technical details between buyer and factories Misalignment on the new product’s specifications Misalignment on design/engineering revisions Supplier’s production capability is unable to meet the design requirement
3. Identify Potential Suppliers Once the component specifications are defined, the procurement department will begin to identify a list of suitable suppliers that can potentially meet their requirements in terms of capabilities, cost, capacity, and quality. Pro QC’s Quality Solutions: Onsite Supplier Verification Financial Credit Check Supplier Risks & Challenges: Lack of experience and due diligence in new supplier region Communication challenges Concern about supplier scams Low confidence supplier’s trustworthiness Concerns over supplier’s financial viability
4. Supplier Qualification Once a list of trustworthy suppliers has been identified, an evaluation of supplier reliability is recommended to ensure they can produce at a consistent level of quality. A world-class organization usually has a comprehensive supplier qualification program to identify and mitigate the risks associated with quality, safety, on-time delivery, cost, and compliance. Pro QC’s Quality Solutions: Global Supplier Audit Programs Supplier Quality Audit for Potential Suppliers Quality Management System Audit Social & Ethical Audits Supply Chain Security Audit Environmental Audit Supplier Risks & Challenges: Suppliers are not as capable as they initially claimed Supplier lacks effective and systematic quality assurance practice Supplier is ISO 9001 certified, but the underlying principles are not implemented in practice Mass production quality does not match prototype quality Buyers want to sell to big retailers, but their suppliers do not yet comply with the retailer’s supplier code of conduct Supplier violation on labor law, ethical and environmental compliances Goods held in customs due to supply chain security malpractice
5. Pre-Production Validation Before commencing volume production, it is crucial to validate the factory’s equipment, staffing, production methods, capacity, and quality control plan for each product line. This is an important stage to prevent critical failures, costly mistakes, and loss of time due to changes and rework. Pro QC’s Quality Solutions: Engineering Build (EB) and Quality Build (QB) Audit First Article Inspection (FAI) APQP/PPAP Audit Manufacturing Process Audit or VDA 6.3 Process Audit Supplier Risks & Challenges: Factory not ready for mass production Shipment delays due to critical failure, poor quality, and resource constraints An exponential increase in defective products Product recall High Cost of Poor Quality An exponential increase in the cost of change after mass production commences
6. Production Planning Production planning is an administrative process that involves ensuring that sufficient raw materials, components, staff, and other outsourced processes such as secondary processing are procured to create finished products according to the specified schedule. Pro QC’s Quality Solutions: Order Expediting Supplier Risks & Challenges: Production delay due to poor material procurement planning Production delay due to inadequate production staffing Poor sub-supplier management
7. Incoming Quality Control Incoming quality control is required when all the procured material and components arrive at the factory. This is the first step in controlling the production process and resulting product quality. Understanding how a factory manages its incoming material and its supply chain is a very good indication of its commitment to quality. (The saying goes: Garbage in, garbage out.) Pro QC’s Quality Solutions: Incoming Inspection In-Process Inspection Manufacturing Process Audit or VDA 6.3 Process Audit Supplier Risks & Challenges: The factory does not manage the quality of its supply chain or is poor at supplier management Suppliers turn a blind eye to defective components during incoming and still use them for production and assembly Using sub-standard material or components (e.g., lower-quality fabric than required) Substituting lower-cost alternatives for product components (e.g., cheaper electronic components in a mobile phone) “Quality fade” where suppliers make small, gradual substitutions in materials and components over time Bulk material ordered by the supplier degrades over time due to poor storage conditions
8. Production & Assembly Upon approval for volume production, raw materials and components are processed, extruded, forged, cast, injected, machined, and assembled. It is important to note that a factory may not have all the production capabilities and may outsource certain processes to other suppliers. Pro QC’s Quality Solutions: First Article Inspection (FAI) In-Process Inspection Manufacturing Process Improvement Quality/Root Cause Investigation (8D) CAPA Verification Order Expediting & Production Monitoring End-Of-Line Testing & inspection Supplier Risks & Challenges: Operators are not producing according to the production control plan Supplier is under pressure to ship goods, turning a blind eye to defective components Lack of quality staff to enforce quality control Poor control of re-worked material/product Mistakes made by temporary, untrained staff/operators Communication breakdown when the supplier is under pressure
9. Packaging Packaging and labeling of the goods are the last steps before shipping. The smallest aesthetic defect on the packaging or missing components often leads to customer returns, and a misplaced label often leads to compliance issues. Pro QC’s Quality Solutions: Manufacturing Process Audit Poka-Yoke Implementation Pre-Shipment Inspection End-Of-Line Testing & inspection Supplier Risks & Challenges: Products are poorly packaged Human mistakes and missing components lead to customer returns Wrong labeling leads to compliance issues and significant re-work
10. Shipping Packaged products are being loaded by suppliers at the factory or warehouse into containers and shipped to their final destination. Pro QC’s Quality Solutions: Container Loading Supervision C-TPAT Audit Supplier Risks & Challenges: Rough handling of goods during container loading by the factory or outsourced warehouse, leading to damaged product Poor container loading leads to product damage during transit
Pro qc Newsletter
Quality Management in the Indian Textile Industry
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Pro qc Blog
Quality Control for Automotive Parts (Focus: India)
Case Analysis: Reducing Risk in Supply Chain Management (Textiles):
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Pro QC has been providing quality assurance, engineering and consulting services since 1984.
We offer quality solutions in over 88 countries and we are continuously expanding our network.
We offer online reporting and detailed reports within 24 hours of job completion.
Our global engineering team has the requisite industry expertise to verify quality and conformance.
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