Quality Assurance and Quality Control in Croatia

Supplier Management Services, Factory Audits, and Third-Party Quality Control Inspections in Croatia.

Industrial production remains the most important part of the Croatian economy and accounts for around 20% of Croatian GDP and employs 25% of the Croatian labor force. Its main income comes from agro-food production, followed by the oil, chemical, and electrical industries, the paper industry, publishing, and shipbuilding. The main exports concern shipbuilding, and food, followed by the metallurgical and electrical industries. Industrial goods represent 95% of Croatian exports.

Pro QC International is a global quality assurance company with more than 40 years of experience helping international buyers secure their supply chain and local factories improve their quality performance. Whether it is to guide our clients in selecting and managing new suppliers or inspecting product quality on-site, Pro QC offers tailored solutions to match their project requirements.

Our range of quality assurance (QA) and quality control (QC) services in Croatia includes:

Client satisfaction is Pro QC’s predominant measure of performance. We are committed to providing high-quality solutions created specifically for each customer. Our QA/QC services are designed to meet all market guidelines and specifications and are conducted by qualified and experienced professionals.

As a leading and independent third-party quality control company in Croatia, Pro QC covers all the main cities, such as Zagreb, Karlovac, Rijeka, Pula, Zadar, Šibenik, Split, Dubrovnik, Slavonski Brod, Varaždin, and many more.

Our Coverage in Croatia

  • Zagreb
  • Karlovac
  • Rijeka
  • Pula
  • Zadar
  • Šibenik
  • Split
  • Dubrovnik
  • Slavonski Brod
  • Varaždin

Our Quality Control Services in Croatia


Product Inspection
Product Inspections

By performing product inspections, we can identify problems early with the goal of eliminating the underlying causes.


Factory Audits
Factory & Supplier Audits

Pro QC International performs various types of factory audits.


Global Solutions
Supplier Management

At Pro QC, we also work closely with clients and their suppliers to improve their system, processes and manufacturing capabilities.

Product Inspections

Product Inspections in Croatia

Our third-party quality inspection services in Croatia are used to control product quality during the entire manufacturing process. We verify workmanship, functionality, packaging, labeling, quantities, and other criteria, and then compare the results to specified requirements. An inspection program helps to save costs and reduce production risks by controlling product quality before it is too late.

We provide the following product inspection services in Croatia:

Our inspection reports are delivered 24 hours after completion of service. All reports are detailed and contain digital pictures.

Get a quote

Factory and Supplier Audits

Supplier and Factory Audits in Croatia

In Croatia, Pro QC International provides Supplier Quality Audits, ISO 9001 Audits, IATF 16949 Audits, Manufacturing Process Audits, and many more. Our range of audit services in Croatia includes:
Quality, Environment, and Health and Safety Management Systems

Automotive Industry

Medical industry

Supply Chain Security Audits

Social Compliance

Others

Get a quote

Supplier Management Services in Croatia

Pro QC’s Supplier Management services in Croatia are customized to clients’ requirements and challenges. For example, we partner with our clients and their suppliers to reduce defect rates, improve manufacturing processes, prepare certifications ( ISO 9001, ISO 14001, ISO 13485, IATF 16949) develop supplier quality performance, and much more.

Get a quote

Product Inspections

Product Inspections in Croatia

Our third-party quality inspection services in Croatia are used to control product quality during the entire manufacturing process. We verify workmanship, functionality, packaging, labeling, quantities, and other criteria, and then compare the results to specified requirements. An inspection program helps to save costs and reduce production risks by controlling product quality before it is too late.

We provide the following product inspection services in Croatia:

Our inspection reports are delivered 24 hours after completion of service. All reports are detailed and contain digital pictures.

Get a quote

Supplier and Factory Audits

Supplier and Factory Audits in Croatia

In Croatia, Pro QC International provides Supplier Quality Audits, ISO 9001 Audits, IATF 16949 Audits, Manufacturing Process Audits, and many more. Our range of audit services in Croatia includes:
Quality, Environment, and Health and Safety Management Systems

Automotive Industry

Medical industry

Supply Chain Security Audits

Social Compliance

Others

Get a quote

Supplier Management Services in Croatia

Pro QC’s Supplier Management services in Croatia are customized to clients’ requirements and challenges. For example, we partner with our clients and their suppliers to reduce defect rates, improve manufacturing processes, prepare certifications ( ISO 9001, ISO 14001, ISO 13485, IATF 16949) develop supplier quality performance, and much more.

Get a quote

Quality Solutions Overview

Click on the current stage of your sourcing or product development journey below to explore our related quality solutions.

 

 
Design
Design Icon
Product Development
Product Development Icon
Supplier Selection
Supplier Selection Icon
Supplier Qualification
Supplier Qualification Icon
Pre-Production Validation
Pre-Production Validation Icon
Production Planning
Production Planning Icon
Incoming QC
Incoming QC Icon
Production and Assembly
Production and Assembly Icon
Packaging
Packaging Icon
Shipping
Shipping Icon
Development & Planning
Production & Delivery

1. Design Stage

The product development life cycle begins with idea generation, concept development, and market testing. For example, the E-Bike handlebar is designed with the form, fit, and function in mind that best serve the market/user’s requirements and the overall aesthetics of the final bike.

Although Pro QC do not actively get involved in this stage, a postmortem investigation with many of our client often reveals the following challenges.

Supplier Risks & Challenges:

Misalignment between the buyer, supplier sales department, and factory production department on critical design requirements
Advance product quality planning was not factored in early enough
Difficulties in transitioning from a prototype supplier to a mass manufacturing supplier

2. Product Development

In this stage, the engineers will refine the design and define the engineering specifications of the handle such as material properties, dimensions, weight, and other requirements while satisfying different product and safety compliances. This is also the stage where engineering prototypes (engineering build) are made to rigorously test the form, fit, and function of the product.

Pro QC’s Quality Solutions:

First Article Inspection (FAI)
Supplier Development Services
Resident Supplier Quality Resourcing

Supplier Risks & Challenges:

Poor communication of the technical details between buyer and factories
Misalignment on the new product’s specifications
Misalignment on design/engineering revisions

3. Identify Potential Suppliers

Once the component specifications are defined, the procurement department will begin to identify a list of suitable suppliers that can potentially meet their requirements in terms of capabilities, cost, capacity, and quality.

Pro QC’s Quality Solutions:

Onsite Supplier Verification
Financial Credit Check

Supplier Risks & Challenges:

Lack of experience and due diligence in new supplier region
Communication challenges
Concern about supplier scams
Low confidence supplier’s trustworthiness
Concerns over supplier’s financial viability

4. Supplier Qualification

Once a list of trustworthy suppliers has been identified, an evaluation of supplier reliability is recommended to ensure they can produce at a consistent level of quality. A world-class organization usually has a comprehensive supplier qualification program to identify and mitigate the risks associated with quality, safety, on-time delivery, cost, and compliance.

Pro QC’s Quality Solutions:

Global Supplier Audit Programs
Supplier Quality Audit for Potential Suppliers
Quality Management System Audit
Social & Ethical Audits
Supply Chain Security Audit
Environmental Audit

Supplier Risks & Challenges:

Suppliers are not as capable as they initially claimed
Supplier lacks effective and systematic quality assurance practice
Supplier is ISO 9001 certified, but the underlying principles are not implemented in practice
Mass production quality does not match prototype quality
Buyers want to sell to big retailers, but their suppliers do not yet comply with the retailer’s supplier code of conduct
Supplier violation on labor law, ethical and environmental compliances
Goods held in customs due to supply chain security malpractice

5. Pre-Production Validation

Before commencing volume production, it is crucial to validate the factory’s equipment, staffing, production methods, capacity, and quality control plan for each product line. This is an important stage to prevent critical failures, costly mistakes, and loss of time due to changes and rework.

Pro QC’s Quality Solutions:

Engineering Build (EB) and Quality Build (QB) Audit
First Article Inspection (FAI)
APQP/PPAP Audit
Manufacturing Process Audit or VDA 6.3 Process Audit

Supplier Risks & Challenges:

Factory not ready for mass production
Shipment delays due to critical failure, poor quality, and resource constraints
An exponential increase in defective products
Product recall
High Cost of Poor Quality
An exponential increase in the cost of change after mass production commences

6. Production Planning

Production planning is an administrative process that involves ensuring that sufficient raw materials, components, staff, and other outsourced processes such as secondary processing are procured to create finished products according to the specified schedule.

Pro QC’s Quality Solutions:

Order Expediting

Supplier Risks & Challenges:

Production delay due to poor material procurement planning
Production delay due to inadequate production staffing
Poor sub-supplier management

7. Incoming Quality Control

Incoming quality control is required when all the procured material and components arrive at the factory. This is the first step in controlling the production process and resulting product quality. Understanding how a factory manages its incoming material and its supply chain is a very good indication of its commitment to quality. (The saying goes: Garbage in, garbage out.)

Pro QC’s Quality Solutions:

Incoming Inspection
In-Process Inspection
Manufacturing Process Audit or VDA 6.3 Process Audit

Supplier Risks & Challenges:

The factory does not manage the quality of its supply chain or is poor at supplier management
Suppliers turn a blind eye to defective components during incoming and still use them for production and assembly
Using sub-standard material or components (e.g., lower-quality fabric than required)
Substituting lower-cost alternatives for product components (e.g., cheaper electronic components in a mobile phone)
“Quality fade” where suppliers make small, gradual substitutions in materials and components over time
Bulk material ordered by the supplier degrades over time due to poor storage conditions

8. Production & Assembly

Upon approval for volume production, raw materials and components are processed, extruded, forged, cast, injected, machined, and assembled. It is important to note that a factory may not have all the production capabilities and may outsource certain processes to other suppliers.

Pro QC’s Quality Solutions:

First Article Inspection (FAI)
In-Process Inspection
Manufacturing Process Improvement
Quality/Root Cause Investigation (8D)
CAPA Verification
Order Expediting & Production Monitoring
End-Of-Line Testing & inspection

Supplier Risks & Challenges:

Operators are not producing according to the production control plan
Supplier is under pressure to ship goods, turning a blind eye to defective components
Lack of quality staff to enforce quality control
Poor control of re-worked material/product
Mistakes made by temporary, untrained staff/operators
Communication breakdown when the supplier is under pressure

9. Packaging

Packaging and labeling of the goods are the last steps before shipping. The smallest aesthetic defect on the packaging or missing components often leads to customer returns, and a misplaced label often leads to compliance issues.

Pro QC’s Quality Solutions:

Manufacturing Process Audit
Poka-Yoke Implementation
Pre-Shipment Inspection
End-Of-Line Testing & inspection

Supplier Risks & Challenges:

Products are poorly packaged
Human mistakes and missing components lead to customer returns
Wrong labeling leads to compliance issues and significant re-work

10. Shipping

Packaged products are being loaded by suppliers at the factory or warehouse into containers and shipped to their final destination.

Pro QC’s Quality Solutions:

Container Loading Supervision
C-TPAT Audit

Supplier Risks & Challenges:

Rough handling of goods during container loading by the factory or outsourced warehouse, leading to damaged product
Poor container loading leads to product damage during transit

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    We offer online reporting and detailed reports within 24 hours of job completion.

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    Our global engineering team has the requisite industry expertise to verify quality and conformance.

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