Quality Assurance and Control Services in Malaysia

Pro QC International provides nationwide coverage for tailored quality control in Malaysia including product quality inspections, sorting and rework activities, factory audits and supplier management. Our quality engineers are stationed in and around locations such as Kuala Lumpur, Johor Bahru, Port Klang, Penang, Malacca and several more.

Malaysia has proven to be an attractive market for investment via various policies and incentives to foreign companies, and offers a skilled and English-speaking workforce. Malaysia’s manufacturing industry offers a wide range of sourcing opportunities to international buyers, including but not limited to electronics, machinery, metal products, vehicle parts and medical/scientific equipment.

Pro QC International has been present as a third-party inspection company in Malaysia for over two decades, providing a variety of comprehensive, value-added quality control and quality assurance solutions as well as consulting services to both local and international clients.

Our nationwide network of qualified control inspectors and ISO auditors allows us to offer custom and cost-effective quality solutions in industrial and consumer product sectors for short- and long-term support. In addition to being available on short notice, Pro QC is there where and when you need support.

Our range of quality control services in Malaysia includes:

As a leading third-party inspection company in Malaysia, our coverage extends across all major cities and industrial zones, including Kuala Lumpur, Johor Baru, George Town of Penang and Port Klang among others. Such distribution of local resources facilitates the provision of efficient factory audits and product inspection services in Malaysia with reduced expenses.

Our Product Inspection Expertise in Malaysia

Product categories covered by our team of experienced quality control inspectors, engineers, auditors and sorting operators in Malaysia include:

Quality Control Coverage in Malaysia

  • Kajang
  • Seberang Perai
  • Petaling Jaya
  • Klang
  • Johor Bahru
  • Shah Alam
  • George Town
  • Subang Jaya
  • Selayang
  • Ipoh
  • Seremban
  • Iskandar Puteri
  • Kuantan
  • Malacca

Our Quality Control Services in Malaysia


Product Inspection
Product Inspection

By performing product inspections, we can identify problems early with the goal of eliminating the underlying causes.


Factory Audits
Factory Audits

Pro QC International performs various types of factory audits.


Supplier Management Services
Supplier Management

At Pro QC, we also work closely with clients and their suppliers to improve their system, processes and manufacturing capabilities.

Product Inspection in Malaysia

Product inspections are a good quality control tool to ensure that the product’s appearance, functionality and other criteria follows your requirements. Pro QC International offers rework, sorting and product inspections in Malaysia at various stages of the production process to assess the quality of the goods. Our local quality control experts in Malaysia are highly trained and experienced with a variety of consumer and industrial products such as hand tools, furniture, textiles, electronics, automotive parts, mechanical parts, metal products, medical products and more.

Our product inspection services in Malaysia include:

First Article Inspection

Prior to the start of mass production, our local quality engineers verify that the engineering of the product -drawings, parts, functions and other specific requirements- conform to your specifications. This process ensures that specifications are well understood, verified and documented.

In-Process or In-line Inspection

An in-process inspection allows us to detect errors that might lead to a non-conforming product before production is completed. Quality engineers verify that the manufacturing processes are reliable and consistent, and that the products coming off the production line meet the strictest requirements.

Pre-Shipment Inspection

Performing pre-shipment inspections in Malaysia helps reduce the risk associated with receiving defective products before shipping the goods. Our quality control inspectors provide detailed feedback and images to document any non-conformity as part of our comprehensive inspection reports.

During pre-shipment inspections in Malaysia, our quality engineer generally employs metrics such as ANSI Z1.4 sampling plans to evaluate workmanship, functionality, packaging, labeling, and other criteria as required.

Pro QC reviews and checks against existing client specifications but we can also assist in the development of criteria if desired. Our QC engineers generally use Pro QC’s standard report forms of which we would be happy to provide you with samples. We can also use checklists or report formats provided by clients. Reports including images will always be available online within 24 hours of completion of the service.

Container Loading Supervision

At the end of the supply chain, we offer container loading supervision at the factory or major ports to ensure safe transportation and delivery of the goods to their final destination. This inspection service supervises the loading process and involves monitoring the quantity of the packed goods, checking the storage and condition of the container before and after closing it, and whether the goods are correctly handled/placed into the shipping containers.

Major ports where we can conduct container loading inspection services in Malaysia include:

  • Port Klang
  • Penang Port
  • Johor Port

Product Sorting & Rework Services in Malaysia

Pro QC International offers comprehensive sorting and rework services in Malaysia to ensure product quality and compliance with standards. These services include identifying and sorting defective products and conducting rework activities as needed. The process involves visual inspections, dimensional inspections, and functional testing to meet client requirements. Pro QC caters to various industries globally, providing tailored quality solutions to improve product standards, reduce scrap, and maintain customer satisfaction. In Malaysia, our product sorting services cater to a wide range of product categories including automotive parts, mechanical products, medical devices, textiles, furniture, plastic products, and more.

Welding Inspection

We provide welding inspections in Malaysia. Our solutions include verifying the quality of welded products through various methods such as document review, witness inspections, visual and dimensional inspections, and non-destructive testing. Our skilled welding inspectors ensure weld quality conforms to industry standards and client requirements. Pro QC operates in various fields, including industrial equipment, oil & gas, transportation, and more.

Coating Inspection

We assist our clients in ensuring the durability and integrity of coatings, which protect against environmental elements like corrosion and weathering, through our comprehensive coating inspection solutions. Pro QC’s comprehensive approach includes document review, pre-coating, in-process, and post-coating inspections.

Get a quote

Supplier and Factory Audits in Malaysia

International buying and sourcing come with a certain level of risk for supply chains. Our quality control and quality assurance solutions can help reduce or even eliminate disruptions occurring throughout the supply chain. Aside from quality inspection services, Pro QC offers a wide range of supplier and factory audits in Malaysia in order to assist clients in managing supply chain risks.

Our solutions, ranging from supplier assessments to quality management and ESG audits, are designed to meet the primary auditing needs of our clients’ purchasing and quality departments.

Supplier Verification Audit

The supplier verification audit service we provide in Malaysia is specifically designed to assist companies in evaluating potential suppliers. This service involves one day of work and is conducted on-site to assess the legitimacy and capabilities of suppliers before forming partnerships. The audit covers various aspects such as factory profile, production capacity, quality management systems, and compliance with laws and safety standards. Pro QC provides a detailed report, including photos, within 24 hours of completing the audit, ensuring clients have timely and accurate information to make informed decisions about their supply chain.

Supplier Audits

Quality risks can be reduced through factory audits by identifying, eliminating and preventing quality problems in the supply chain before they occur. Overall, these activities help assess qualifications and capabilities to produce your goods through repeatable and consistent manufacturing processes. Conducting supplier audits in Malaysia is essential to ensure that your supplier’s facilities can deliver high-quality products, operate efficiently and support continuous improvement.

Pro QC has a team of experts that can assist in auditing your suppliers against your own or international standards, including combination or custom audits. We can further aid suppliers in resolving quality issues through corrective action.

Our range of quality audits in Malaysia includes:

Quality, Social, Environment, and Health and Safety Management Systems

Automotive Industry

Medical industry

Supply Chain Security Audits

Others

Get a quote

Supplier Management Services

Pro QC’s Supplier Management solutions have been developed to resolve quality defects and non-compliance. The first step of the service is a gap analysis based on the relevant industrial standard to identify the root cause of the quality issues and create a tailored solution to resolve the quality shortcomings. For example, we reduce defect rates, improve your factory performance, and support our clients to prepare for certifications or comply with international standards (IATF 16949, VDA 6.3, ISO 9001, ISO 45001, and ISO 14001).

Get a quote

Product Inspection in Malaysia

Product inspections are a good quality control tool to ensure that the product’s appearance, functionality and other criteria follows your requirements. Pro QC International offers rework, sorting and product inspections in Malaysia at various stages of the production process to assess the quality of the goods. Our local quality control experts in Malaysia are highly trained and experienced with a variety of consumer and industrial products such as hand tools, furniture, textiles, electronics, automotive parts, mechanical parts, metal products, medical products and more.

Our product inspection services in Malaysia include:

First Article Inspection

Prior to the start of mass production, our local quality engineers verify that the engineering of the product -drawings, parts, functions and other specific requirements- conform to your specifications. This process ensures that specifications are well understood, verified and documented.

In-Process or In-line Inspection

An in-process inspection allows us to detect errors that might lead to a non-conforming product before production is completed. Quality engineers verify that the manufacturing processes are reliable and consistent, and that the products coming off the production line meet the strictest requirements.

Pre-Shipment Inspection

Performing pre-shipment inspections in Malaysia helps reduce the risk associated with receiving defective products before shipping the goods. Our quality control inspectors provide detailed feedback and images to document any non-conformity as part of our comprehensive inspection reports.

During pre-shipment inspections in Malaysia, our quality engineer generally employs metrics such as ANSI Z1.4 sampling plans to evaluate workmanship, functionality, packaging, labeling, and other criteria as required.

Pro QC reviews and checks against existing client specifications but we can also assist in the development of criteria if desired. Our QC engineers generally use Pro QC’s standard report forms of which we would be happy to provide you with samples. We can also use checklists or report formats provided by clients. Reports including images will always be available online within 24 hours of completion of the service.

Container Loading Supervision

At the end of the supply chain, we offer container loading supervision at the factory or major ports to ensure safe transportation and delivery of the goods to their final destination. This inspection service supervises the loading process and involves monitoring the quantity of the packed goods, checking the storage and condition of the container before and after closing it, and whether the goods are correctly handled/placed into the shipping containers.

Major ports where we can conduct container loading inspection services in Malaysia include:

Product Sorting & Rework Services in Malaysia

Pro QC International offers comprehensive sorting and rework services in Malaysia to ensure product quality and compliance with standards. These services include identifying and sorting defective products and conducting rework activities as needed. The process involves visual inspections, dimensional inspections, and functional testing to meet client requirements. Pro QC caters to various industries globally, providing tailored quality solutions to improve product standards, reduce scrap, and maintain customer satisfaction. In Malaysia, our product sorting services cater to a wide range of product categories including automotive parts, mechanical products, medical devices, textiles, furniture, plastic products, and more.

Welding Inspection

We provide welding inspections in Malaysia. Our solutions include verifying the quality of welded products through various methods such as document review, witness inspections, visual and dimensional inspections, and non-destructive testing. Our skilled welding inspectors ensure weld quality conforms to industry standards and client requirements. Pro QC operates in various fields, including industrial equipment, oil & gas, transportation, and more.

Coating Inspection

We assist our clients in ensuring the durability and integrity of coatings, which protect against environmental elements like corrosion and weathering, through our comprehensive coating inspection solutions. Pro QC’s comprehensive approach includes document review, pre-coating, in-process, and post-coating inspections.

Get a quote

Supplier and Factory Audits in Malaysia

International buying and sourcing come with a certain level of risk for supply chains. Our quality control and quality assurance solutions can help reduce or even eliminate disruptions occurring throughout the supply chain. Aside from quality inspection services, Pro QC offers a wide range of supplier and factory audits in Malaysia in order to assist clients in managing supply chain risks.

Our solutions, ranging from supplier assessments to quality management and ESG audits, are designed to meet the primary auditing needs of our clients’ purchasing and quality departments.

Supplier Verification Audit

The supplier verification audit service we provide in Malaysia is specifically designed to assist companies in evaluating potential suppliers. This service involves one day of work and is conducted on-site to assess the legitimacy and capabilities of suppliers before forming partnerships. The audit covers various aspects such as factory profile, production capacity, quality management systems, and compliance with laws and safety standards. Pro QC provides a detailed report, including photos, within 24 hours of completing the audit, ensuring clients have timely and accurate information to make informed decisions about their supply chain.

Supplier Audits

Quality risks can be reduced through factory audits by identifying, eliminating and preventing quality problems in the supply chain before they occur. Overall, these activities help assess qualifications and capabilities to produce your goods through repeatable and consistent manufacturing processes. Conducting supplier audits in Malaysia is essential to ensure that your supplier’s facilities can deliver high-quality products, operate efficiently and support continuous improvement.

Pro QC has a team of experts that can assist in auditing your suppliers against your own or international standards, including combination or custom audits. We can further aid suppliers in resolving quality issues through corrective action.

Our range of quality audits in Malaysia includes:

Quality, Social, Environment, and Health and Safety Management Systems

Automotive Industry

Medical industry

Supply Chain Security Audits

Others

Get a quote

Supplier Management Services

Pro QC’s Supplier Management solutions have been developed to resolve quality defects and non-compliance. The first step of the service is a gap analysis based on the relevant industrial standard to identify the root cause of the quality issues and create a tailored solution to resolve the quality shortcomings. For example, we reduce defect rates, improve your factory performance, and support our clients to prepare for certifications or comply with international standards (IATF 16949, VDA 6.3, ISO 9001, ISO 45001, and ISO 14001).

Get a quote

Quality Solutions Overview

Click on the current stage of your sourcing or product development journey below to explore our related quality solutions.

 
Development & Planning
1. Design
2. Product Development
3. Supplier Selection
4. Supplier Qualification
5. Pre-Production Validation
6. Production Planning
7. Incoming QC
8. Production and Assembly
9. Packaging
10. Shipping
Production & Delivery
Development & Planning
Production & Delivery

1. Design Stage

The product development life cycle begins with idea generation, concept development, and market testing. For example, the E-Bike handlebar is designed with the form, fit, and function in mind that best serve the market/user’s requirements and the overall aesthetics of the final bike.

Although Pro QC do not actively get involved in this stage, a postmortem investigation with many of our client often reveals the following challenges.

Supplier Risks & Challenges:

Misalignment between the buyer, supplier sales department, and factory production department on critical design requirements
Advance product quality planning was not factored in early enough
Difficulties in transitioning from a prototype supplier to a mass manufacturing supplier

2. Product Development

In this stage, the engineers will refine the design and define the engineering specifications of the handle such as material properties, dimensions, weight, and other requirements while satisfying different product and safety compliances. This is also the stage where engineering prototypes (engineering build) are made to rigorously test the form, fit, and function of the product.

Pro QC’s Quality Solutions:

First Article Inspection (FAI)
Supplier Development Services
Resident Supplier Quality Resourcing

Supplier Risks & Challenges:

Poor communication of the technical details between buyer and factories
Misalignment on the new product’s specifications
Misalignment on design/engineering revisions
Supplier’s production capability is unable to meet the design requirement

3. Identify Potential Suppliers

Once the component specifications are defined, the procurement department will begin to identify a list of suitable suppliers that can potentially meet their requirements in terms of capabilities, cost, capacity, and quality.

Pro QC’s Quality Solutions:

Onsite Supplier Verification
Financial Credit Check

Supplier Risks & Challenges:

Lack of experience and due diligence in new supplier region
Communication challenges
Concern about supplier scams
Low confidence supplier’s trustworthiness
Concerns over supplier’s financial viability

4. Supplier Qualification

Once a list of trustworthy suppliers has been identified, an evaluation of supplier reliability is recommended to ensure they can produce at a consistent level of quality. A world-class organization usually has a comprehensive supplier qualification program to identify and mitigate the risks associated with quality, safety, on-time delivery, cost, and compliance.

Pro QC’s Quality Solutions:

Global Supplier Audit Programs
Supplier Quality Audit for Potential Suppliers
Quality Management System Audit
Social & Ethical Audits
Supply Chain Security Audit
Environmental Audit

Supplier Risks & Challenges:

Suppliers are not as capable as they initially claimed
Supplier lacks effective and systematic quality assurance practice
Supplier is ISO 9001 certified, but the underlying principles are not implemented in practice
Mass production quality does not match prototype quality
Buyers want to sell to big retailers, but their suppliers do not yet comply with the retailer’s supplier code of conduct
Supplier violation on labor law, ethical and environmental compliances
Goods held in customs due to supply chain security malpractice

5. Pre-Production Validation

Before commencing volume production, it is crucial to validate the factory’s equipment, staffing, production methods, capacity, and quality control plan for each product line. This is an important stage to prevent critical failures, costly mistakes, and loss of time due to changes and rework.

Pro QC’s Quality Solutions:

Engineering Build (EB) and Quality Build (QB) Audit
First Article Inspection (FAI)
APQP/PPAP Audit
Manufacturing Process Audit or VDA 6.3 Process Audit

Supplier Risks & Challenges:

Factory not ready for mass production
Shipment delays due to critical failure, poor quality, and resource constraints
An exponential increase in defective products
Product recall
High Cost of Poor Quality
An exponential increase in the cost of change after mass production commences

6. Production Planning

Production planning is an administrative process that involves ensuring that sufficient raw materials, components, staff, and other outsourced processes such as secondary processing are procured to create finished products according to the specified schedule.

Pro QC’s Quality Solutions:

Order Expediting

Supplier Risks & Challenges:

Production delay due to poor material procurement planning
Production delay due to inadequate production staffing
Poor sub-supplier management

7. Incoming Quality Control

Incoming quality control is required when all the procured material and components arrive at the factory. This is the first step in controlling the production process and resulting product quality. Understanding how a factory manages its incoming material and its supply chain is a very good indication of its commitment to quality. (The saying goes: Garbage in, garbage out.)

Pro QC’s Quality Solutions:

Incoming Inspection
In-Process Inspection
Manufacturing Process Audit or VDA 6.3 Process Audit

Supplier Risks & Challenges:

The factory does not manage the quality of its supply chain or is poor at supplier management
Suppliers turn a blind eye to defective components during incoming and still use them for production and assembly
Using sub-standard material or components (e.g., lower-quality fabric than required)
Substituting lower-cost alternatives for product components (e.g., cheaper electronic components in a mobile phone)
“Quality fade” where suppliers make small, gradual substitutions in materials and components over time
Bulk material ordered by the supplier degrades over time due to poor storage conditions

8. Production & Assembly

Upon approval for volume production, raw materials and components are processed, extruded, forged, cast, injected, machined, and assembled. It is important to note that a factory may not have all the production capabilities and may outsource certain processes to other suppliers.

Pro QC’s Quality Solutions:

First Article Inspection (FAI)
In-Process Inspection
Manufacturing Process Improvement
Quality/Root Cause Investigation (8D)
CAPA Verification
Order Expediting & Production Monitoring
End-Of-Line Testing & inspection

Supplier Risks & Challenges:

Operators are not producing according to the production control plan
Supplier is under pressure to ship goods, turning a blind eye to defective components
Lack of quality staff to enforce quality control
Poor control of re-worked material/product
Mistakes made by temporary, untrained staff/operators
Communication breakdown when the supplier is under pressure

9. Packaging

Packaging and labeling of the goods are the last steps before shipping. The smallest aesthetic defect on the packaging or missing components often leads to customer returns, and a misplaced label often leads to compliance issues.

Pro QC’s Quality Solutions:

Manufacturing Process Audit
Poka-Yoke Implementation
Pre-Shipment Inspection
End-Of-Line Testing & inspection

Supplier Risks & Challenges:

Products are poorly packaged
Human mistakes and missing components lead to customer returns
Wrong labeling leads to compliance issues and significant re-work

10. Shipping

Packaged products are being loaded by suppliers at the factory or warehouse into containers and shipped to their final destination.

Pro QC’s Quality Solutions:

Container Loading Supervision
C-TPAT Audit

Supplier Risks & Challenges:

Rough handling of goods during container loading by the factory or outsourced warehouse, leading to damaged product
Poor container loading leads to product damage during transit

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    Pro QC has been providing quality assurance, engineering and consulting services since 1984.

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    We offer online reporting and detailed reports within 24 hours of job completion.

    Quality Experts

    Our global engineering team has the requisite industry expertise to verify quality and conformance.

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