Quality Control Services in Vietnam

Pro QC offers nationwide coverage via quality engineers stationed in cities such as Ho Chi Minh, Hanoi and Da Nang and across provinces such as Binh Duong, Don Nai, Long An, Binh Phuoc, Binh Dinh, Hai Phong and more.

Vietnam has benefited greatly from the USA – China trade war climate the past years by positioning itself as the prime alternative to companies looking to diversify their supply chain away from China. The country is now home to factories supplying some of the world’s largest multinational brands across several product categories such as electronics, appliances, garments, tools, furniture and footwear. Vietnam’s proximity to China is convenient for raw material and sub-supplies, while the foreign ownership of many factories in Vietnam (e.g. Chinese, Japanese, Taiwanese, Korean) is seen as beneficial in terms of quality and ease of doing business. The government has also played an important role with regards to the latter, next to actively strengthening and revamping laws/regulation over the years.

Pro QC has been present in Vietnam for over two decades as a third-party quality control service provider, helping both local and international clients secure their supply chain. Our experienced team of inspectors and auditors is available nationwide. Whether its product inspections or testing services, auditing suppliers against client or international standards or aiding vendors via corrective action; our team of experts can assist in solving quality related issues with little notice and is at your service where and when you need.

Pro QC’s quality control activities are managed from our HCMC office, while our team is stationed across the country in or close to various manufacturing hubs. We generally deal with the following product categories in Vietnam:

  • Softlines: textiles, apparel/garments and footwear, PPE such as masks and gowns, fashion accessories and luxury goods such as handbags and belts, etc.
  • Hardlines: kitchenware, electrical appliances, jewelry, toys, hand tools, electrical tools, furniture, medical equipment and devices, electronics and computer parts, etc.
  • Industrial: transformers, plastics, rubbers, pumps, heaters, electric conductors, die casted and other mechanical parts, etc.
  • Automotive: car parts such as bolts, springs, seats and brakes, accessories, batteries, engines and components, electronical & electrical components, electric bikes, etc.

Our Services in Vietnam

Contact Us

Our Local Office:

A3.12 Block A Sky Center,
No. 5B Pho Quang St., Ward 2,
Tan Binh District.,
Hochiminh City,
Vietnam

Get a Quote
 

Our Coverage in Vietnam

  • Hanoi
  • Binh Duong
  • Ba Ria-Vung Tau
  • Binh Phuoc
  • Nha Trang
  • Huw
  • Phu Yen
  • Thai Binh
  • Ho Chi Minh City
  • Dong Nai
  • Long An
  • Binh Dinh
  • Phu Yen
  • Nghee An
  • Thai Nguyen
  • Quang Ninh
  • Da Nang
  • Tay Ninh
  • Can Tho
  • Khanh Hoa
  • Quang Ngai
  • Thanh Hoa
  • Ha Nam
  • Hai Duong

Our Quality Control Services in Vietnam


Product Inspection
Product Inspection

By performing product inspections, we can identify problems early with the goal of eliminating the underlying causes.


Factory Audits
Factory Audits

Pro QC International performs various types of factory audits.
 


Supplier Management
Supplier Management

At Pro QC, we also work closely with clients and their suppliers to improve their system, processes and manufacturing capabilities.

Product Inspection in Vietnam

The frontline of the battle for quality is at key stages in the production process. Pro QC’s product inspection services can be incorporated to evaluate product quality and determine conformity with specifications. We provide peace of mind by verifying whether expectations will be met. Our inspections services in Vietnam include:

First Article Inspection

Prior to the start of mass production, our local quality engineers verify that the engineering of the product – drawings, parts, functions, and other specific requirements – conform to your specifications. This process ensures that specifications are well understood, verified, and documented.

In-Process Inspection

An in-process inspection allows us to detect errors that might lead to a non-conforming product before production is completed. Quality engineers verify that the manufacturing processes are reliable and consistent, and that the products coming off the production line are in accordance with your requirements.

Pre-Shipment Inspection

Performing a pre-shipment inspection helps reduce the risk associated with receiving defective products. Our quality inspectors provide detailed feedback and images to document any non-conformity as part of our comprehensive inspection reports.

During inspections in Vietnam, our quality inspector generally employs metrics such as ANSI Z1.4 sampling to evaluate workmanship, functionality, packaging, labelling and other criteria as required. We review and check against existing client specifications and can assist in development of criteria, as necessary.

Sorting & Rework

Pro QC’s network of quality professionals extends to those interested in assisting with short-term rework and/or sort projects ranging in complexity. Our local network is ready to be deployed directly at your supplier’s site, or at your location.

Quality inspectors use Pro QC’s standard report forms, or we can use those provided by the client. Service reports with detailed photos are provided, and all information available online within 24 hours of completion.

Container Loading Supervision

At the end of the supply chain, we offer container loading supervision at the factory or majors ports to ensure safe transportation and delivery of the goods to their destination. This quality control point involves supervising the loading process, monitoring the quantity of the packed goods, checking the storage and condition of the container before and after closure and whether the goods are correctly handled/placed into the shipping containers.

Major ports where we conduct container loading supervisions in Vietnam include:

  • Saigon port
  • Hai Phong port
  • Da Nang port

Get a quote

Factory Audits in Vietnam

Although investment and international sourcing comes with a certain level of risk, our quality control and quality assurance solutions can help reduce or even eliminate disruptions occurring throughout your supply chains. Pro QC offers various factory audits in Vietnam as tools for current and future buyers to assess and mitigate risks.

Supplier Verification

There are many inherent risks to an outsourced supply chain and bringing on a new supplier. Pro QC has developed a checklist to assist our clients in assessing the legitimacy, financial status, capacity, and certifications of potential suppliers.

Initial Supplier Evaluation

Pro QC can assist to identify and verify new suppliers through assessments, site visits and credit checks amongst several other services. The Pro QC auditor would check the supplier’s manufacturing capabilities, qualifications, quality management systems and other processes. The final report will advise you on the supplier’s reliability and helps determine whether they can meet the required production and quality needs.

Supplier/Factory Audits

Quality risks can be reduced through factory audits by identifying, eliminating, and preventing quality problems in the supply chain before they impact production. Overall, supplier audits help assess a vendor’s qualifications and capabilities to produce your products through repeatable and consistent manufacturing processes. Conducting supplier audits is essential to ensure that your factory’s facilities can deliver quality products, operate efficiently and can support continuous improvement.

Pro QC has a team of Six Sigma certified experts and ISO certified auditors that can assist in auditing your suppliers against your own or international audit standards, and which can aid suppliers to resolve quality issues through corrective action.

Our range of audits includes:

  • Factory Audit for Quality Management System: ISO 9001
  • Factory Audit for the Automotive Industry: IATF 16949 and VDA 6.3
  • Factory Audit for Personal Protective Equipment and Medical Devices: ISO 13485, ISO 11137, 21 QSR 820 GMP, ISO 17025, GMP (FDA 21 QSR 820)
  • Factory Audits for Cosmetics – Good Manufacturing Practices (GMP) ISO 22716
  • Factory audits for Good Distribution Practices (GDP)
  • Factory audit for Environmental Management Systems ISO 14001
  • Factory audits for Corporate Social Responsibility (CSR): SA 8000, ETI, SMETA, WRAP, ICS, RBA, BSCI
  • Factory Audits for Security Management Systems: ISO/IEC 27001:2005, ISO 28000, C-TPAT, GSV, SCAN
  • Factory Audits for Manufacturing Process (MPA)

Get a quote

Supplier Management in Vietnam

Our tailored Supplier Management solutions help tackle a variety of production issues. Examples include rectifying reoccurring quality defects, reducing or eliminating delivery delays, obtaining certification, ensuring compliance to international standards and more. At Pro QC, we work closely with our clients and their suppliers to improve their entire quality system.

Supply chains are ever more complex and multifaceted and stretch across the globe. Sourcing from a foreign country, however, poses supply chain risks. Pro QC aims to play the role of quality partner, bringing you closer to your suppliers and reducing the cost of securing your quality interests by identifying potential risks at the outset.

Our Supplier Development solutions turn supply chain risks into stable links. We achieve this by assisting suppliers, via evaluation, audit and corrective action to improve their system, processes and manufacturing capabilities to ensure compliance, continual improvement and a successful, long lasting mutual partnership.

Supplier Development can involve any of the following services, along with custom solutions tailored to meet your needs:

Certification Preparation

Pro QC has extensive experience helping suppliers comply with international quality standards prior to final third-party audits such as ISO 9001, TS 16949, ISO 13485, GMP for Medical Devices, Corporate Social Responsibility, and many other global standards.

Supply Chain Compliance

Our quality engineers have assisted numerous suppliers to comply with specific supply chain requirements from major retailers such as Walmart, Home Depot, Lowe’s, Dick’s Sporting Goods, etc.

Manufacturing Quality Control

At the core of our work are years of knowledge and understanding of production and manufacturing processes gained from aiding suppliers to establish and maintain manufacturing processes. Whether it is product inspection or testing, auditing your suppliers against your own or international standards, aiding suppliers to resolve quality issues through corrective action planning, Pro QC can come up with a tailored solution to meet your quality needs.

Get a quote

Product Inspection in Vietnam

The frontline of the battle for quality is at key stages in the production process. Pro QC’s product inspection services can be incorporated to evaluate product quality and determine conformity with specifications. We provide peace of mind by verifying whether expectations will be met. Our inspections services in Vietnam include:

First Article Inspection

Prior to the start of mass production, our local quality engineers verify that the engineering of the product – drawings, parts, functions, and other specific requirements – conform to your specifications. This process ensures that specifications are well understood, verified, and documented.

In-Process Inspection

An in-process inspection allows us to detect errors that might lead to a non-conforming product before production is completed. Quality engineers verify that the manufacturing processes are reliable and consistent, and that the products coming off the production line are in accordance with your requirements.

Pre-Shipment Inspection

Performing a pre-shipment inspection helps reduce the risk associated with receiving defective products. Our quality inspectors provide detailed feedback and images to document any non-conformity as part of our comprehensive inspection reports.

During inspections in Vietnam, our quality inspector generally employs metrics such as ANSI Z1.4 sampling to evaluate workmanship, functionality, packaging, labelling and other criteria as required. We review and check against existing client specifications and can assist in development of criteria, as necessary.

Sorting & Rework

Pro QC’s network of quality professionals extends to those interested in assisting with short-term rework and/or sort projects ranging in complexity. Our local network is ready to be deployed directly at your supplier’s site, or at your location.

Quality inspectors use Pro QC’s standard report forms, or we can use those provided by the client. Service reports with detailed photos are provided, and all information available online within 24 hours of completion.

Container Loading Supervision

At the end of the supply chain, we offer container loading supervision at the factory or majors ports to ensure safe transportation and delivery of the goods to their destination. This quality control point involves supervising the loading process, monitoring the quantity of the packed goods, checking the storage and condition of the container before and after closure and whether the goods are correctly handled/placed into the shipping containers.

Major ports where we conduct container loading supervisions in Vietnam include:

Get a quote

Factory Audits in Vietnam

Although investment and international sourcing comes with a certain level of risk, our quality control and quality assurance solutions can help reduce or even eliminate disruptions occurring throughout your supply chains. Pro QC offers various factory audits in Vietnam as tools for current and future buyers to assess and mitigate risks.

Supplier Verification

There are many inherent risks to an outsourced supply chain and bringing on a new supplier. Pro QC has developed a checklist to assist our clients in assessing the legitimacy, financial status, capacity, and certifications of potential suppliers.

Initial Supplier Evaluation

Pro QC can assist to identify and verify new suppliers through assessments, site visits and credit checks amongst several other services. The Pro QC auditor would check the supplier’s manufacturing capabilities, qualifications, quality management systems and other processes. The final report will advise you on the supplier’s reliability and helps determine whether they can meet the required production and quality needs.

Supplier/Factory Audits

Quality risks can be reduced through factory audits by identifying, eliminating, and preventing quality problems in the supply chain before they impact production. Overall, supplier audits help assess a vendor’s qualifications and capabilities to produce your products through repeatable and consistent manufacturing processes. Conducting supplier audits is essential to ensure that your factory’s facilities can deliver quality products, operate efficiently and can support continuous improvement.

Pro QC has a team of Six Sigma certified experts and ISO certified auditors that can assist in auditing your suppliers against your own or international audit standards, and which can aid suppliers to resolve quality issues through corrective action.

Our range of audits includes:

Get a quote

Supplier Management in Vietnam

Our tailored Supplier Management solutions help tackle a variety of production issues. Examples include rectifying reoccurring quality defects, reducing or eliminating delivery delays, obtaining certification, ensuring compliance to international standards and more. At Pro QC, we work closely with our clients and their suppliers to improve their entire quality system.

Supply chains are ever more complex and multifaceted and stretch across the globe. Sourcing from a foreign country, however, poses supply chain risks. Pro QC aims to play the role of quality partner, bringing you closer to your suppliers and reducing the cost of securing your quality interests by identifying potential risks at the outset.

Our Supplier Development solutions turn supply chain risks into stable links. We achieve this by assisting suppliers, via evaluation, audit and corrective action to improve their system, processes and manufacturing capabilities to ensure compliance, continual improvement and a successful, long lasting mutual partnership.

Supplier Development can involve any of the following services, along with custom solutions tailored to meet your needs:

Certification Preparation

Pro QC has extensive experience helping suppliers comply with international quality standards prior to final third-party audits such as ISO 9001, TS 16949, ISO 13485, GMP for Medical Devices, Corporate Social Responsibility, and many other global standards.

Supply Chain Compliance

Our quality engineers have assisted numerous suppliers to comply with specific supply chain requirements from major retailers such as Walmart, Home Depot, Lowe’s, Dick’s Sporting Goods, etc.

Manufacturing Quality Control

At the core of our work are years of knowledge and understanding of production and manufacturing processes gained from aiding suppliers to establish and maintain manufacturing processes. Whether it is product inspection or testing, auditing your suppliers against your own or international standards, aiding suppliers to resolve quality issues through corrective action planning, Pro QC can come up with a tailored solution to meet your quality needs.

Get a quote

Quality Solutions Overview

Click on the current stage of your sourcing or product development journey below to explore our related quality solutions.

 
Development & Planning
1. Design
2. Product Development
3. Supplier Selection
4. Supplier Qualification
5. Pre-Production Validation
6. Production Planning
7. Incoming QC
8. Production and Assembly
9. Packaging
10. Shipping
Production & Delivery
Development & Planning
Production & Delivery

1. Design Stage

The product development life cycle begins with idea generation, concept development, and market testing. For example, the E-Bike handlebar is designed with the form, fit, and function in mind that best serve the market/user’s requirements and the overall aesthetics of the final bike.

Although Pro QC do not actively get involved in this stage, a postmortem investigation with many of our client often reveals the following challenges.

Supplier Risks & Challenges:

Misalignment between the buyer, supplier sales department, and factory production department on critical design requirements
Advance product quality planning was not factored in early enough
Difficulties in transitioning from a prototype supplier to a mass manufacturing supplier

2. Product Development

In this stage, the engineers will refine the design and define the engineering specifications of the handle such as material properties, dimensions, weight, and other requirements while satisfying different product and safety compliances. This is also the stage where engineering prototypes (engineering build) are made to rigorously test the form, fit, and function of the product.

Pro QC’s Quality Solutions:

First Article Inspection (FAI)
Supplier Development Services
Resident Supplier Quality Resourcing

Supplier Risks & Challenges:

Poor communication of the technical details between buyer and factories
Misalignment on the new product’s specifications
Misalignment on design/engineering revisions
Supplier’s production capability is unable to meet the design requirement

3. Identify Potential Suppliers

Once the component specifications are defined, the procurement department will begin to identify a list of suitable suppliers that can potentially meet their requirements in terms of capabilities, cost, capacity, and quality.

Pro QC’s Quality Solutions:

Onsite Supplier Verification
Financial Credit Check

Supplier Risks & Challenges:

Lack of experience and due diligence in new supplier region
Communication challenges
Concern about supplier scams
Low confidence supplier’s trustworthiness
Concerns over supplier’s financial viability

4. Supplier Qualification

Once a list of trustworthy suppliers has been identified, an evaluation of supplier reliability is recommended to ensure they can produce at a consistent level of quality. A world-class organization usually has a comprehensive supplier qualification program to identify and mitigate the risks associated with quality, safety, on-time delivery, cost, and compliance.

Pro QC’s Quality Solutions:

Global Supplier Audit Programs
Supplier Quality Audit for Potential Suppliers
Quality Management System Audit
Social & Ethical Audits
Supply Chain Security Audit
Environmental Audit

Supplier Risks & Challenges:

Suppliers are not as capable as they initially claimed
Supplier lacks effective and systematic quality assurance practice
Supplier is ISO 9001 certified, but the underlying principles are not implemented in practice
Mass production quality does not match prototype quality
Buyers want to sell to big retailers, but their suppliers do not yet comply with the retailer’s supplier code of conduct
Supplier violation on labor law, ethical and environmental compliances
Goods held in customs due to supply chain security malpractice

5. Pre-Production Validation

Before commencing volume production, it is crucial to validate the factory’s equipment, staffing, production methods, capacity, and quality control plan for each product line. This is an important stage to prevent critical failures, costly mistakes, and loss of time due to changes and rework.

Pro QC’s Quality Solutions:

Engineering Build (EB) and Quality Build (QB) Audit
First Article Inspection (FAI)
APQP/PPAP Audit
Manufacturing Process Audit or VDA 6.3 Process Audit

Supplier Risks & Challenges:

Factory not ready for mass production
Shipment delays due to critical failure, poor quality, and resource constraints
An exponential increase in defective products
Product recall
High Cost of Poor Quality
An exponential increase in the cost of change after mass production commences

6. Production Planning

Production planning is an administrative process that involves ensuring that sufficient raw materials, components, staff, and other outsourced processes such as secondary processing are procured to create finished products according to the specified schedule.

Pro QC’s Quality Solutions:

Order Expediting

Supplier Risks & Challenges:

Production delay due to poor material procurement planning
Production delay due to inadequate production staffing
Poor sub-supplier management

7. Incoming Quality Control

Incoming quality control is required when all the procured material and components arrive at the factory. This is the first step in controlling the production process and resulting product quality. Understanding how a factory manages its incoming material and its supply chain is a very good indication of its commitment to quality. (The saying goes: Garbage in, garbage out.)

Pro QC’s Quality Solutions:

Incoming Inspection
In-Process Inspection
Manufacturing Process Audit or VDA 6.3 Process Audit

Supplier Risks & Challenges:

The factory does not manage the quality of its supply chain or is poor at supplier management
Suppliers turn a blind eye to defective components during incoming and still use them for production and assembly
Using sub-standard material or components (e.g., lower-quality fabric than required)
Substituting lower-cost alternatives for product components (e.g., cheaper electronic components in a mobile phone)
“Quality fade” where suppliers make small, gradual substitutions in materials and components over time
Bulk material ordered by the supplier degrades over time due to poor storage conditions

8. Production & Assembly

Upon approval for volume production, raw materials and components are processed, extruded, forged, cast, injected, machined, and assembled. It is important to note that a factory may not have all the production capabilities and may outsource certain processes to other suppliers.

Pro QC’s Quality Solutions:

First Article Inspection (FAI)
In-Process Inspection
Manufacturing Process Improvement
Quality/Root Cause Investigation (8D)
CAPA Verification
Order Expediting & Production Monitoring
End-Of-Line Testing & inspection

Supplier Risks & Challenges:

Operators are not producing according to the production control plan
Supplier is under pressure to ship goods, turning a blind eye to defective components
Lack of quality staff to enforce quality control
Poor control of re-worked material/product
Mistakes made by temporary, untrained staff/operators
Communication breakdown when the supplier is under pressure

9. Packaging

Packaging and labeling of the goods are the last steps before shipping. The smallest aesthetic defect on the packaging or missing components often leads to customer returns, and a misplaced label often leads to compliance issues.

Pro QC’s Quality Solutions:

Manufacturing Process Audit
Poka-Yoke Implementation
Pre-Shipment Inspection
End-Of-Line Testing & inspection

Supplier Risks & Challenges:

Products are poorly packaged
Human mistakes and missing components lead to customer returns
Wrong labeling leads to compliance issues and significant re-work

10. Shipping

Packaged products are being loaded by suppliers at the factory or warehouse into containers and shipped to their final destination.

Pro QC’s Quality Solutions:

Container Loading Supervision
C-TPAT Audit

Supplier Risks & Challenges:

Rough handling of goods during container loading by the factory or outsourced warehouse, leading to damaged product
Poor container loading leads to product damage during transit

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    Pro QC has been providing quality assurance, engineering and consulting services since 1984.

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