Quality Inspection Services
Pro QC's Solution Matrix
Why Inspections are Important and Save You Money
Avoid Costly Product Defects and Shipment Delays
Product inspections minimize the amount of costly product defects. Inspections can detect merchandise containing non-standard or non-compliant components.
Issue Corrective Action
Inspections help you determine the overall quality of your order, and determine the need to issue corrective actions before any products leave the factory.
Protect Your Company's Brand and Reputation
Sub-standard products result in customer complaints and damage your reputation. Product quality inspections help ensure consistent customer satisfaction.
What Type of Inspections Do I Need?
There are several types of inspections available through the production process. One of our Account Managers can help you choose what is best for you. Companies having large runs of product often use all services for maximum protection. However, for low to medium volumes you can choose less. We recommend at the minimum In Process and Pre-Shipment Inspections be performed.
What Other Services Are Important to Reduce My Risk?
Pro QC has an international reputation for providing independent third-party inspection and testing services. However our services do not stop with inspection. Pro QC can provide you solutions to your entire supply chain from the sourcing, manufacturing to final delivery.
Inspections
First-Article Inspections
Pro QC inspects first-article samples prior to volume production. This verifies that product specifications are being met and avoids unnecessary reengineering work later.
In-Process Inspections
These on-site inspections evaluate samples of your products selected during the manufacturing process. This confirms the quality of your product and allows any necessary changes to be addressed early on, reducing rework time and costs.
Pre-Shipment Inspections
During a pre-shipment inspection, our engineers verify that finished goods conform to your specifications.
Container Loading Supervision
Pro QC ensures that proper methods are employed during product loading, and we verify counts on-site.
Testing
Measurement and Testing
Pro QC conducts properties, performance and life-cycle testing at our labs in Ningbo, China and Chicago, USA. Custom fixtures and test methods are crafted in-house. For testing that is not performed at Pro QC, we have alliances with accredited labs in many locations worldwide to offer you virtually any type of product testing you may need.
Factory Audits & Testing
C-TPAT (Security)
The U.S. Customs-Trade Partnership Against Terrorism initiative (C-TPAT) is a voluntary U.S. Customs and Border Protection program designed to improve border security while also accelerating the processing of import shipments.
Sustainability (ISO 14001)
Although we have offered ISO14000 (environmental) and SA8000 (social responsibility) audits for a number of years, many retailers are now requiring audits that combine elements of both of these standards along with additional elements covering energy usage, renewable energy, greenhouse gas emissions, materials and waste reduction, life cycle management, supplier’s supply chain activities and more.
Social Accountability (SA8000 and ISO 26000)
These evaluations focus on the following areas: Health and safety, discrimination, disciplinary practices, working hours, compensation, management practices, forced labor, freedom of association and child labor laws.
Supplier Process Control and Quality System
Pro QC supplier audits evaluate all manufacturing process control systems for existing or new suppliers using the ISO 9001 framework. Each audit report covers several areas, including evaluations of management, quality control methods, non-conforming materials, corrective action, and inspection and test equipment.
Supplier Capability and Qualification
Our engineers survey your potential or new suppliers on- site and provide detailed reports on the general operations, quality systems, qualifications and capabilities of the supplier as a viable source.
Why You Should Consider Pro QC as Your Partner in Quality
Stability
Pro QC is an established and reliable organization, providing quality assurance, engineering and consulting services since 1984.
Global Presence
Pro QC offers services in 38 countries and growing. When services are required in an area where coverage is currently not available, we are able to secure local engineers or arrange travel for our engineers in order to accommodate the request.
Experienced, Degreed Engineers
Pro QC’s professional and knowledgeable staff represents your interests on-site. Our inspectors and supervisors are degreed engineers. Our staff offers experience in a variety of industries from toys to aerospace, including consumer retail, textiles/fabrics, electrical/electronics, housewares, medical, and many more.
Scheduling Flexibility
Pro QC understands the unpredictable nature of sourcing and the importance of meeting critical deadlines. We schedule accordingly, which often means accommodating last minute requests.
Timely Feedback
Pro QC offers online reporting, with detailed reports provided within 24 hours of completion. Our web resident database provides scheduling information and report access anytime, from anywhere.
Dedicated Account Managers
Pro QC employs regional account managers who are available to assist clients 24/7.
Scalability
Pro QC maintains an advanced HR system that enables a high degree of scalability worldwide. We routinely manage project demand fluctuations within and across countries. We are able to train and deploy engineers within days, for projects of all sizes, so that bookings are completed in the time required.
Falabella
As part of the commitment to build up a universal standard of quality control, we decided to partner with Pro QC to apply comprehensive inspections on all shipments from the Asia Pacific region. The goal is to achieve a higher level of customer satisfaction, which is always our mission.Pro QC’s inspection reports include more specific details, which makes it easier for us to understand and track the inspection process and results. Through the inspection activities, we see extensive information about the suppliers, such as warehouse management, production scales, manpower, etc. We also acquire advice from Pro QC regarding solutions to improve product quality and delivery schedule.
Bob Chen
Hard Goods, Merchandise and QC Manager
Understanding the Supplier Audit Process
Frequently Asked Questions
Why should you use a 3rd party as a partner in quality?
- Identify problems early and reduce associated rework costs later. Identifying problems early also helps avoid potential shipment delays.
- Ensure the end product meets your customers’ expectations.
- Pro QC uses knowledgeable and experienced QC engineers.
- Partnering with a 3rd party provider often reduces travel expenses, internal resource allocation and offers an unbiased assessment.
How do you schedule a QC inspection with Pro QC?
Quality inspections can be scheduled online directly here. Or, clients and/or suppliers can contact account managers directly for assistance with coordination. Contact us at +1-813-252-4770 or info@proqc.com for additional information.
When are detailed inspection reports provided?
Pro QC’s inspection reports are uploaded to an online database within 24 hours of completion. Clients receive an emailed notification when posted.
Each report outlines the audit scope and includes recommendations, strength’s of the quality system and manufacturing process, and opportunities for improvement (weaknesses). An audit result based on the percent of conformances vs. non-conformances is provided.
Review example reports here. http://proqc.com/services/sample-reports
Where does Pro QC provide services?
Pro QC International performs quality control services in the following countries:
| Asia | Asia Pacific | Europe | Latin America | Middle East | North America |
|---|---|---|---|---|---|
| China* | Australia | Austria | Argentina | Egypt | USA* |
| Taiwan* | Belgium | Brazil | Israel | Canada | |
| India* | Bulgaria | Chile | Turkey | ||
| Thailand | Czech Republic | Colombia | Uzbekistan | ||
| South Korea | France | Dominican Republic | |||
| Pakistan | Germany* | El Salvador | Bangladesh | Greece | Ecuador |
| Cambodia | Hungary | Mexico* | |||
| Japan | Italy | Nicaragua | |||
| Kazakhstan | Poland | Panama | |||
| Malaysia | Portugal | Peru | |||
| Philippines | Romania | Venezuela | |||
| Vietnam | Slovakia | ||||
| Indonesia | Slovenia | ||||
| Russia | Spain | ||||
| Sri Lanka | Switzerland | ||||
| Ukraine | The Netherlands | ||||
| United Kingdom | |||||
*Local Office
Schedule A Service
You will be assigned an Account Manager to assist you through the process.
North America
Tel: +1-813-252-4770
Email: info@proqc.com
Latin America
Tel: +52-1-333-2010712
Email: info@proqc.com
Europe
Tel: +49-8122-552 9590
Email: info@proqc.com
Asia
Tel: +886-2-2832-2990
Email: info@proqc.com
India
Tel: +91-120-4291971
Email: info@proqc.com
© 2016 Pro QC International