Why Inspections are Important and Save You Money

Avoid Costly Product Defects and Shipment Delays

Product inspections minimize the amount of costly product defects. Inspections can detect merchandise containing non-standard or non-compliant components.

Issue Corrective Action

Inspections help you determine the overall quality of your order, and determine the need to issue corrective actions before any products leave the factory.

Protect Your Company's Brand and Reputation

Sub-standard products result in customer complaints and damage your reputation. Product quality inspections help ensure consistent customer satisfaction.

Pro QC’s Solution Matrix

What Type of Inspections Do I Need?

There are several types of inspections available through the production process. One of our Account Managers can help you choose what is best for you. Companies having large runs of product often use all services for maximum protection. However, for low to medium volumes you can choose less. We recommend at the minimum In Process and Pre-Shipment Inspections be performed.

What Other Services Are Important to Reduce My Risk?

Pro QC has an international reputation for providing independent third-party inspection and testing services. However our services do not stop with inspection. Pro QC can provide you solutions to your entire supply chain from the sourcing, manufacturing to final delivery.

Inspections

First-Article Inspections

Pro QC inspects first-article samples prior to volume production. This verifies that product specifications are being met and avoids unnecessary reengineering work later.

In-Process Inspections

These on-site inspections evaluate samples of your products selected during the manufacturing process. This confirms the quality of your product and allows any necessary changes to be addressed early on, reducing rework time and costs.

Pre-Shipment Inspections

During a pre-shipment inspection, our engineers verify that finished goods conform to your specifications.

Container Loading Supervision

Pro QC ensures that proper methods are employed during product loading, and we verify counts on-site.

Factory Audits & Testing

C-TPAT (Security)

The U.S. Customs-Trade Partnership Against Terrorism initiative (C-TPAT) is a voluntary U.S. Customs and Border Protection program designed to improve border security while also accelerating the processing of import shipments.

Sustainability (ISO 14001)

Although we have offered ISO14000 (environmental) and SA8000 (social responsibility) audits for a number of years, many retailers are now requiring audits that combine elements of both of these standards along with additional elements covering energy usage, renewable energy, greenhouse gas emissions, materials and waste reduction, life cycle management, supplier’s supply chain activities and more.

Social Accountability (SA8000 and ISO 26000)

These evaluations focus on the following areas: Health and safety, discrimination, disciplinary practices, working hours, compensation, management practices, forced labor, freedom of association and child labor laws.

Supplier Process Control and Quality System

Pro QC supplier audits evaluate all manufacturing process control systems for existing or new suppliers using the ISO 9001 framework. Each audit report covers several areas, including evaluations of management, quality control methods, non-conforming materials, corrective action, and inspection and test equipment.

Supplier Capability and Qualification

Our engineers survey your potential or new suppliers on- site and provide detailed reports on the general operations, quality systems, qualifications and capabilities of the supplier as a viable source.

Measurement and Testing

Pro QC conducts properties, performance and life-cycle testing at our labs in Ningbo, China and Chicago, USA. Custom fixtures and test methods are crafted in-house. For testing that is not performed at Pro QC, we have alliances with accredited labs in many locations worldwide to offer you virtually any type of product testing you may need.

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Why You Should Consider Pro QC as Your Partner in Quality?

Advantages

Stability

Pro QC is an established and reliable organization, providing quality assurance, engineering and consulting services since 1984.

Global Presence

Pro QC offers services in 88 countries and growing. When services are required in an area where coverage is currently not available, we are able to secure local engineers or arrange travel for our engineers in order to accommodate the request.

Experienced, Degreed Engineers

Pro QC’s professional and knowledgeable staff represents your interests on-site. Our inspectors and supervisors are degreed engineers. Our staff offers experience in a variety of industries from toys to aerospace, including consumer retail, textiles/fabrics, electrical/electronics, housewares, medical, and many more.

Scheduling Flexibility

Pro QC understands the unpredictable nature of sourcing and the importance of meeting critical deadlines. We schedule accordingly, which often means accommodating last minute requests.

Timely Feedback

Pro QC offers online reporting, with detailed reports provided within 24 hours of completion. Our web resident database provides scheduling information and report access anytime, from anywhere.

Dedicated Account Managers

Pro QC employs regional account managers who are available to assist clients 24/7.

Scalability

Pro QC maintains an advanced HR system that enables a high degree of scalability worldwide. We routinely manage project demand fluctuations within and across countries. We are able to train and deploy engineers within days, for projects of all sizes, so that bookings are completed in the time required.

Client Stories

In addition to supporting our efforts to pass the audit, we wanted to ensure that Wahl was doing the ‘right things’ for our employees. Jean is very honest, knowledgeable, hardworking and dedicated to the project. He provided educated feedback that helped us balance best practices and business requirements. I am confident that we would not have made the progress without Jean’s support, nor do I think that we would have developed the courage to proceed with the audit.

Brad Capes
Global Supply Chain Director
http://wahl.com

In discussing how Pro QC aids in developing High Street TV’s supplier base and supply chain management functions, Mr. Webb indicates that “Pro QC is very thorough in their inspections and High Street TV has trust and confidence in their ability to deliver on time.”

The Pro QC team takes great pride in assisting organizations by providing on-site quality solutions that reduce associated risks and cost. As companies grow, Pro QC continues to provide support and executes the scalability required to provide seamless service."

Ian Webb
Head of Product Quality
http://www.highstreettv.com

Mr. Bob Chen, Hard Goods, Merchandise and QC Manager at Falabella’s Shanghai office, provided us with some personal insight into the Pro QC partnership. He advised that "as part of the commitment to build up a universal standard of quality control, we decided to partner with Pro QC to apply comprehensive inspections on all shipments from the Asia Pacific region. The goal is to achieve a higher level of customer satisfaction, which is always our mission."

Bob Chen
Hard Goods, Merchandise and QC Manager
Shanghai office
https://www.falabella.com

When asked how Pro QC has provided value to the organization, Rob McLellan explains that "with an expanding backpack business, we needed to ensure that the quality of our products were checked and maintained at a high level all year round. Lowe Alpine has a long history as a trusted gear supplier, and we want that to continue. Pro QC has helped us to achieve this with the provision of professional inspection staff and detailed and clear reporting procedures.” He considers “Pro QC’s local availability and their dependable and thorough inspection methods to be the most significant contribution that Pro QC has made as a partner to Lowe Alpine."

Rob McLellan

Frequently Asked Questions

Why should you use a 3rd party as a partner in quality?

Identify problems early and reduce associated rework costs later. Identifying problems early also helps avoid potential shipment delays.
Ensure the end product meets your customers’ expectations.
Pro QC uses knowledgeable and experienced QC engineers.
Partnering with a 3rd party provider often reduces travel expenses, internal resource allocation and offers an unbiased assessment.

How do you schedule a QC inspection with Pro QC?

Quality inspections can be scheduled online directly here. Or, clients and/or suppliers can contact account managers directly for assistance with coordination. Contact us at +1-813-252-4770 or info@proqc.com for additional information.

When are detailed inspection reports provided?

Pro QC’s inspection reports are uploaded to an online database within 24 hours of completion. Clients receive an emailed notification when posted.

Each report outlines the audit scope and includes recommendations, strength’s of the quality system and manufacturing process, and opportunities for improvement (weaknesses). An audit result based on the percent of conformances vs. non-conformances is provided.

Review example reports here.

Where does Pro QC provide services ?

Asia & Asia Pacific	South Asia & Central Asia	South America	North America	Europe	Middle East & Africa
Australia	Bangladesh	Argentina	Canada	Austria	Algeria
Cambodia	India	Bolivia	Mexico	Belgium	Dubai
China	Iran	Brazil	USA	Bulgaria	Egypt
Hong Kong	Israel	Chile		Croatia	Jordan
Indonesia	Kazakhstan	Colombia		Cyprus	Kuwait
Japan	Nepal	Costa Rica		Czech Republic	Libya
Laos	Pakistan	Dominican Republic		Denmark	Morocco
Malaysia	Sri Lanka	Ecuador		Estonia	Nigeria
New Zealand	Turkey	Nicaragua		Finland	Oman
Philippines	Turkmenistan	Panama		France	Qatar
Singapore	Uzbekistan	Paraguay		Germany	Saudi Arabia
South Korea		Peru		Greece	South Africa
Taiwan		Trinidad & Tobago		Hungary	Tunisia
Thailand		Uruguay		Italy	United Arab Emirates
Vietnam		Venezuela		Ireland
				Latvia
				Lithuania
				Luxembourg
				Macedonia
				Malta
				Netherlands
				Norway
				Poland
				Portugal
				Romania
				Russia
				Serbia
				Slovakia
				Slovenia
				Spain
				Sweden
				Switzerland
				UK
				Ukraine

Pro QC International

info@proqc.com

Contact Your Local Office

North America

Call: +1-813-252-4770

Latin America

Call: +52-1-333-2010712

India & South Asia

Call: +91-120-4291971

Asia & Asia Pacific

Call: +886-2-2832-2990

Europe, Middle East & Africa

Call: +49-8179-9987-593