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Factory & Supplier Audits

A Factory Audit or Supplier Audit (at Pro QC we call these Quality System and Compliance Audits) is a systematic evaluation of the quality system and compliance level of a supplier.

The purpose of a supplier assessment is to help our clients verify the capability and suitability of their supplier. This factory assessment is typically carried out by an internal or external quality auditor or factory auditor. Typically, these services would start out with a standard supplier evaluation or factory assessment and trigger a process of continuous improvement. Explore our range of audit offerings and capabilities by clicking below on the relevant area of quality compliance challenge required.

Pro QC Offerings

Quality Management System

Quality
Management System

Social Compliance

Social
Compliance

Environmental compliance

Environmental
Compliance

Supply Chain Security Compliance

Supply Chain Security Compliance

Vendor Compliance

Vendor
Compliance

Supplier Verification & Manufacturing Audit

Supplier Verification
& Manufacturing Audit

Quality Management System

Pro QC offers a range of technical audits that focus on assessing production capability and performance of your supplier against industry quality standards. We provide a holistic evaluation of the supplier’s policies, documents, procedures and records to assess their ability to deliver a consistent and sustainable quality performance to your organization.

In addition to audits, Pro QC provides factory consulting and corrective action management based on the initial factory audit assessment with an aim to improve supplier performance. We then regularly follow up to verify and validate corrective actions. Our supplier development service team is also skilled in facilitating factory improvement and preparation for passing 3rd party certifications. Below is an example of the steps we can take to ensure you and your partners to achieve compliance:

  • Initial factory audit assessment
  • Audit report, including areas for improvement
  • Corrective action management and corrective action verification
  • Factory consulting and facilitation of factory improvement
  • QMS Implementation (ISO 9001 implementation, ISO 13485 implementation)
  • Certification preparation and application

Social Compliance

Pro QC offers a social compliance audit assessment that focuses on evaluating health and safety, discrimination, disciplinary practices, working hours, compensation, management practices, forced labor, freedom of association and child labor laws. The following auditing standards are included under social compliance:

  • SA8000
  • EICC (Electronic Industry Citizenship Coalition)
  • RBA (Responsible Business Alliance)
  • SMETA (Sedex Members Ethical Trade Audit)
  • Amfori BSCI (Amfori Business Social Compliance Initiative)
  • ETI (Ethical Trading Initiative)
  • ICS (Initiative for Compliance and Sustainability)
  • WRAP (Worldwide Responsible Accredited Production)

In addition to social compliance audits, Pro QC also provides factory consulting and corrective action management based on the initial factory audit assessment. Our supplier development team is skilled in facilitating factory improvement and preparing for passing 3rd party certifications. Below is an example of the steps we can take to ensure you and your partners to achieve compliance:

  • Initial factory audit assessment
  • Audit report, including areas for improvement
  • Corrective action management and corrective action verification
  • Factory consulting and facilitation of factory improvement
  • Certification preparation and application

Environmental Compliance

Pro QC offers factory environmental audits that focus on evaluating your supplier’s ability to manage their impact on the environment. The auditing standard associated with supplier environmental compliance is ISO 14001. For companies who are interested in public and private green procurement tenders, the ISO 14001 family of standards addresses environment management. They also represent best practice according to the local laws and regulations for environmental protection.

In addition to environmental compliance audits, Pro QC also provides factory consulting and corrective action management based on the initial factory audit assessment. Our supplier development team is skilled in facilitating factory improvement and preparing for passing 3rd party certifications. Below is an example of the steps we can take to ensure you and your partners to achieve compliance:

  • Initial factory audit assessment
  • Audit report, including areas for improvement
  • Corrective action management and corrective action verification
  • Factory consulting and facilitation of factory improvement
  • Certification preparation and application

Supply Chain Security Audit

Pro QC offers a supply chain security audit (e.g. C-TPAT audit) that focuses on evaluating your manufacturer’s security policies and measures. The SCS audit provides very insightful information for managing the security of your production, products and tooling at the supplier factory. In essence, it measures your supply chain security compliance. This often involves assessing their HR processes, personnel security, facility access control and container control in place and making recommendations to enhance security measures throughout the supply chain. The following audit types would be included under a supply chain security audit

  • ISO 27001 – Information Security Management
  • ISO 28000 – Security Management Systems for Supply Chain
  • C-TPAT – Customs – Trade Partership Against Terrorism
  • GSV – Global Security Verification
  • SCAN – Supplier Compliance Audit Network

In addition to the supply chain security audits, we also provide factory consulting and corrective action management based on the initial assessment. Our supplier development team is also skilled in facilitating factory improvement and preparation for passing 3rd party certifications. Below is an example of the steps we can take to ensure you and your partners to achieve compliance:

  • Initial factory audit assessment
  • Audit report, including areas for improvement
  • Corrective action management and corrective action verification
  • Factory consulting and facilitation of factory improvement
  • Certification preparation and application

Vendor Compliance

Responsible sourcing is often a requirement for a retailer’s Corporate Social Responsibility (CSR) program. Companies are increasingly focused on ensuring that measures are in place to ensure vendor compliance with social, environmental and security requirements as these can quickly have an adverse effect on their brand. Every retailer has specific CSR requirements that must be adhered to by each supplier in their global supply chain needs. Retailers call their compliance program by any of the following names:

  • Code of Conduct Audit
  • Code of Ethics Audit
  • Responsible Sourcing Audit
  • Standard for Suppliers Audit
  • Supplier Compliance Audit
  • And many more.

Visit our Vendor Compliance page to find out more.

Supplier Verification & Manufacturing Audit

Supplier verification is the first step in working with any factory. Pro QC offers a suite of supplier verification audits to help you understand your supplier’s production capability and make informed decisions when starting a new relationship with a supplier. Supplier verification audits can include any of the following elements:

  • Initial Supplier Evaluation
  • Factory Legal Registration Check
  • Factory Credit and Financial Background Check
  • On-site Visit & Document Collection

A supplier with the right technical capability is obviously important, but one should never overlook production capacity and quality consistency. Pro QC offers the following manufacturing audits and services to ensure you find the right supplier:

  • Manufacturing Process Audits
  • VDA 6.3 Manufacturing Process Audits for the Automotive Industry
  • Manufacturing Consulting

Many of our clients have their own supplier qualification process and supplier audit checklists but find it more cost effective to utilize Pro QC’s network to complete the actual audits. In some cases, our clients want to combine different compliance requirements for a more customized audit or to conduct a deep dive on specific aspect of their supplier’s performance or conformance. We can assist with establishing a customized or combined checklist as required.

We understand standard out-of-the-box solutions do not always address your challenges. Our experienced auditing team are here to help you find practical solutions to address your challenges. If flexibility is what you are looking for, do not hesitate to get in touch with our team via the contact form below.

Pro QC offers a range of technical audits that focus on assessing production capability and performance of your supplier against industry quality standards. We provide a holistic evaluation of the supplier’s policies, documents, procedures and records to assess their ability to deliver a consistent and sustainable quality performance to your organization.

In addition to audits, Pro QC provides factory consulting and corrective action management based on the initial factory audit assessment with an aim to improve supplier performance. We then regularly follow up to verify and validate corrective actions. Our supplier development service team is also skilled in facilitating factory improvement and preparation for passing 3rd party certifications. Below is an example of the steps we can take to ensure you and your partners to achieve compliance:

  • Initial factory audit assessment
  • Audit report, including areas for improvement
  • Corrective action management and corrective action verification
  • Factory consulting and facilitation of factory improvement
  • QMS Implementation (ISO 9001 implementation, ISO 13485 implementation)
  • Certification preparation and application

Social Compliance

Pro QC offers a social compliance audit assessment that focuses on evaluating health and safety, discrimination, disciplinary practices, working hours, compensation, management practices, forced labor, freedom of association and child labor laws. The following auditing standards are included under social compliance:

  • SA8000
  • EICC (Electronic Industry Citizenship Coalition)
  • RBA (Responsible Business Alliance)
  • SMETA (Sedex Members Ethical Trade Audit)
  • Amfori BSCI (Amfori Business Social Compliance Initiative)
  • ETI (Ethical Trading Initiative)
  • ICS (Initiative for Compliance and Sustainability)
  • WRAP (Worldwide Responsible Accredited Production)

In addition to social compliance audits, Pro QC also provides factory consulting and corrective action management based on the initial factory audit assessment. Our supplier development team is skilled in facilitating factory improvement and preparing for passing 3rd party certifications. Below is an example of the steps we can take to ensure you and your partners to achieve compliance:

  • Initial factory audit assessment
  • Audit report, including areas for improvement
  • Corrective action management and corrective action verification
  • Factory consulting and facilitation of factory improvement
  • Certification preparation and application

Environmental Compliance

Pro QC offers factory environmental audits that focus on evaluating your supplier’s ability to manage their impact on the environment. The auditing standard associated with supplier environmental compliance is ISO 14001. For companies who are interested in public and private green procurement tenders, the ISO 14001 family of standards addresses environment management. They also represent best practice according to the local laws and regulations for environmental protection.

In addition to environmental compliance audits, Pro QC also provides factory consulting and corrective action management based on the initial factory audit assessment. Our supplier development team is skilled in facilitating factory improvement and preparing for passing 3rd party certifications. Below is an example of the steps we can take to ensure you and your partners to achieve compliance:

  • Initial factory audit assessment
  • Audit report, including areas for improvement
  • Corrective action management and corrective action verification
  • Factory consulting and facilitation of factory improvement
  • Certification preparation and application

Supply Chain Security Audit

Pro QC offers a supply chain security audit (e.g. C-TPAT audit) that focuses on evaluating your manufacturer’s security policies and measures. The SCS audit provides very insightful information for managing the security of your production, products and tooling at the supplier factory. In essence, it measures your supply chain security compliance. This often involves assessing their HR processes, personnel security, facility access control and container control in place and making recommendations to enhance security measures throughout the supply chain. The following audit types would be included under a supply chain security audit

  • ISO 27001 – Information Security Management
  • ISO 28000 – Security Management Systems for Supply Chain
  • C-TPAT – Customs – Trade Partership Against Terrorism
  • GSV – Global Security Verification
  • SCAN – Supplier Compliance Audit Network

In addition to the supply chain security audits, we also provide factory consulting and corrective action management based on the initial assessment. Our supplier development team is also skilled in facilitating factory improvement and preparation for passing 3rd party certifications. Below is an example of the steps we can take to ensure you and your partners to achieve compliance:

  • Initial factory audit assessment
  • Audit report, including areas for improvement
  • Corrective action management and corrective action verification
  • Factory consulting and facilitation of factory improvement
  • Certification preparation and application

Vendor Compliance

Responsible sourcing is often a requirement for a retailer’s Corporate Social Responsibility (CSR) program. Companies are increasingly focused on ensuring that measures are in place to ensure vendor compliance with social, environmental and security requirements as these can quickly have an adverse effect on their brand. Every retailer has specific CSR requirements that must be adhered to by each supplier in their global supply chain needs. Retailers call their compliance program by any of the following names:

  • Code of Conduct Audit
  • Code of Ethics Audit
  • Responsible Sourcing Audit
  • Standard for Suppliers Audit
  • Supplier Compliance Audit
  • And many more.

Visit our Vendor Compliance page to find out more.

Supplier Verification & Manufacturing Audit

Supplier verification is the first step in working with any factory. Pro QC offers a suite of supplier verification audits to help you understand your supplier’s production capability and make informed decisions when starting a new relationship with a supplier. Supplier verification audits can include any of the following elements:

  • Initial Supplier Evaluation
  • Factory Legal Registration Check
  • Factory Credit and Financial Background Check
  • On-site Visit & Document Collection

A supplier with the right technical capability is obviously important, but one should never overlook production capacity and quality consistency. Pro QC offers the following manufacturing audits and services to ensure you find the right supplier:

  • Manufacturing Process Audits
  • VDA 6.3 Manufacturing Process Audits for the Automotive Industry
  • Manufacturing Consulting

Many of our clients have their own supplier qualification process and supplier audit checklists but find it more cost effective to utilize Pro QC’s network to complete the actual audits. In some cases, our clients want to combine different compliance requirements for a more customized audit or to conduct a deep dive on specific aspect of their supplier’s performance or conformance. We can assist with establishing a customized or combined checklist as required.

We understand standard out-of-the-box solutions do not always address your challenges. Our experienced auditing team are here to help you find practical solutions to address your challenges. If flexibility is what you are looking for, do not hesitate to get in touch with our team via the contact form below.

Effectively assess the quality of your supplier

Inspection services are often useful in assessing the quality of a product. However, detecting product defects is a reactive approach because detection comes after the product has already been made. Moreover, inspection only gives you a snapshot of a manufacturer’s quality performance. If you want to take a proactive quality assurance approach with your supplier, the focus should be on assessing two crucial components:

  1. Quality Management System
  2. Vendor Compliance

Quality Management System (QMS) – The quality of your product is supported by the level of operational excellence in any given manufacturing processes, which is in turn supported by an effective quality management system. Each manufacturing industry has their own industry specific QMS with which factories need to comply.

Vendor Compliance – The integrity of your suppliers is often determined by complying with all applicable laws, rules and regulations, as well as an internal code of conduct, policies and procedures, and other compliance requirements from your supply chain. Aside from standard regulations, many big retailers have their own Supplier Code of Conduct requirements to ensure the practice of responsible sourcing and to protect and maintain their brand value.

Pro QC provides factory audits to assess the reliability of your potential and existing suppliers. We are ready to partner with your team to ensure your suppliers uphold the integrity of your company. We also establish a regular monitoring program to evaluate the supplier’s internal environment, ensure they operate efficiently, deliver high-quality products, and support a culture of continuous improvement.

Results you can expect

Measuring Performance

Concrete Actions

Company Alignment

Responsible Production

Sustained Performance

Measuring Performance – Understand your current performance baseline and focus on the metrics you need to improve

Concrete Actions – Determine the required actions based on the defined metrics from the formal audit and assessment

Company Alignment – Ensure your supplier’s efforts are aligned to your goals and build both a win-win strategy and a long-term partnership

Responsible Production – Elevate your brand’s image and be a genuinely responsible part of the global supply chain

Sustained Performance – Establish control plans to sustain the newfound improved performance and strive for continuous improvement

Measuring Performance – Understand your current performance baseline and focus on the metrics you need to improve

Concrete Actions – Determine the required actions based on the defined metrics from the formal audit and assessment

Company Alignment – Ensure your supplier’s efforts are aligned to your goals and build both a win-win strategy and a long-term partnership

Responsible Production – Elevate your brand’s image and be a genuinely responsible part of the global supply chain

Sustained Performance – Establish control plans to sustain the newfound improved performance and strive for continuous improvement

Why Pro QC

Standard Audit

Standard Audit

vs

Continuous Improvement Audit

Continuous Improvement Audit from Pro QC

Partnership – Pro QC considers your company and your suppliers as partners looking for growth and improvements. We don’t just provide pass/fail results. We provide professional recommendations and facilitate performance management initiatives to achieve the desired results.

Data Analytics – Pro QC’s quality dashboard can give you a holistic view of a supplier portfolio including associated data analytical capability to better understand and determine next actions with suppliers.

Experience & Expertise – For other 35 years, Pro QC has been partnering with its clients to achieve supplier transformation. We supported thousands of companies across multiple industries and geographies through a tried and tested approach of audit -> corrective action verification -> monitoring and continuous improvement to achieve their supplier improvement goals.

Global Presence – Pro QC’s deploys agile teams of technical experts to more than 88 countries helping you perform all types of supplier development initiatives from factory audits to comprehensive automotive audits.

Supplier Development – Pro QC’s expertise in audit & compliance is an important component of our broader Supplier Management solutions which provides a consultative, holistic approach to improving supply chain performance.

Sample Reports

Get in touch with us using the contact form below or visit our sample report page. Our team would be happy to provide a relevant sample report by industry or global audit standard (e.g. ISO 9001).

 

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Pro QC has been providing quality assurance, engineering and consulting services since 1984.

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We offer quality solutions in over 88 countries and we are continuously expanding our network.

Timely Feedback

We offer online reporting and detailed reports within 24 hours of job completion.

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Our global engineering team has the requisite industry expertise to verify quality and conformance.

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