Pro QC has over 40 years experience in quality control and quality assurance across virtually every industry.
Pro QC provides nationwide coverage in Cambodia via experienced quality engineers stationed across the country. Our coverage includes the major production hub of Phnom Penh, as well as provinces such as Svay Rieng, Kapong Speu, Kandal and Kratié.
Around 80% of Cambodia’s export earnings involve garments/clothing, fashion accessories such as bags, footwear and leather products. The past decade the country has seen substantial growth in the area of softlines, which makes Cambodia currently account for approximately a third of all apparel manufacturing in the region. Many multinational brands are known to be sourcing from Cambodia, not just because of the country’s competitive labour force but also due to its strategic location and functional infrastructure.
Pro QC International has been present in Cambodia for close to a decade, providing comprehensive and value-added consulting services and quality control solutions. We have contributed to strengthening the supply chains of various multinational buyers and global brands via supplier verifications, factory audits, product inspections and supplier development services.
Our experienced team of quality engineers is available nationwide. Whether its product inspections or testing services, auditing suppliers against client or international standards or aiding vendors via corrective action; our team of experts can assist in solving quality related issues with little notice and is at your service where and when you need.
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By performing product inspections, we can identify problems early with the goal of eliminating the underlying causes.
Pro QC International performs various types of factory audits.
At Pro QC, we also work closely with clients and their suppliers to improve their system, processes and manufacturing capabilities.
Product inspections are a good quality control tool to ensure that the product appearance, functionality and other criteria are in compliance with your requirements. Pro QC International offers product inspections at various stages of the manufacturing process to assess the quality of the goods. Our quality experts in Cambodia are highly trained and experienced dealing with softlines and hardlines.
Prior to the start of mass production, our local quality engineers verify that the engineering of the product -drawings, parts, functions and other specific requirements-conform to your specifications. This process ensures that specifications are well understood, verified and documented.
An in-process inspection allows us to detect errors that might lead to a non-conforming product before production is completed. Quality engineers verify that the manufacturing processes are reliable and consistent, and that the products coming off the production line are in accordance with your requirements.
Performing pre-shipment inspections helps reduce the risk associated with receiving defective product before shipping the goods. Our quality inspectors provide detailed feedback and images to document any non-conformity as part of our comprehensive inspection reports.
During the inspections, our quality engineer generally employs metrics such as ANSI Z1.4 sampling plans to evaluate workmanship, functionality, packaging, labelling, and other criteria as required.
Pro QC reviews and checks against existing client specifications but we can also assist in the development of criteria if desired. Our engineers generally use Pro QC’s standard report forms of which we would be happy to provide you with samples, or we can use check-lists or report formats provided by clients. Reports including images will always be available online within 24 hours of completion of the service.
At the end of the supply chain, we offer container loading supervision at the factory or majors ports to ensure safe transportation and delivery of the goods to their final destination. This quality control point involves supervising the loading process, monitoring the quantity of the packed goods, checking the storage and condition of the container before and after closure and whether the goods are correctly handled/placed into the shipping containers.
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Although investment and international sourcing comes with a certain level of risk, our quality control and quality assurance solutions can help reduce or even eliminate disruptions occurring throughout your Cambodian supply chains. Pro QC offers various factory audits in Cambodia as tools for current and future buyers to assess and mitigate risks.
Pro QC can assist to identify and verify new suppliers through assessments, site visits and credit checks amongst several other services. The Pro QC auditor would check the supplier’s manufacturing capabilities, qualifications, quality management systems and other processes. The final report will advise you on the supplier’s reliability and helps determine whether they can meet the required production and quality needs.
Quality risks can be reduced through factory audits by identifying, eliminating and preventing quality problems in the supply chain before they impact production. Overall, supplier audits help assess a vendor’s qualifications and capabilities to produce your products through repeatable and consistent manufacturing processes. Conducting supplier audits is essential to ensure that your factory’s facilities can deliver quality products, operate efficiently and can support continuous improvement.
Pro QC has a team of experts that can assist in auditing your suppliers against your own or international audit standards, and which can aid suppliers to resolve quality issues through corrective action.
Our range of quality audits includes:
Supplier Development entails collaborating with your suppliers to improve their quality management system, processes and/or product manufacturing capabilities.
We ensure your supplier complies with the standards set by major retailers and associations. Examples of compliance standards include Carrefour, Rewe, Walmart, BJ’s, Lowe’s, Auchan, Home Depot, Dick’s Sporting Goods, etc.
We conduct regular 80/20 evaluations of QC data and develop, execute and monitor continuous improvement initiatives.
We assist to ensure compliance prior to the final audit. Applicable industry standards include IATF 16949, ISO 13485, ISO 9001, etc.
Click on the current stage of your sourcing or product development journey below to explore our related quality solutions.
The product development life cycle begins with idea generation, concept development, and market testing. For example, the E-Bike handlebar is designed with the form, fit, and function in mind that best serve the market/user’s requirements and the overall aesthetics of the final bike. Although Pro QC do not actively get involved in this stage, a postmortem investigation with many of our client often reveals the following challenges. Supplier Risks & Challenges: Misalignment between the buyer, supplier sales department, and factory production department on critical design requirements Advance product quality planning was not factored in early enough Difficulties in transitioning from a prototype supplier to a mass manufacturing supplier
In this stage, the engineers will refine the design and define the engineering specifications of the handle such as material properties, dimensions, weight, and other requirements while satisfying different product and safety compliances. This is also the stage where engineering prototypes (engineering build) are made to rigorously test the form, fit, and function of the product. Pro QC’s Quality Solutions: First Article Inspection (FAI) Supplier Development Services Resident Supplier Quality Resourcing Supplier Risks & Challenges: Poor communication of the technical details between buyer and factories Misalignment on the new product’s specifications Misalignment on design/engineering revisions
Once the component specifications are defined, the procurement department will begin to identify a list of suitable suppliers that can potentially meet their requirements in terms of capabilities, cost, capacity, and quality. Pro QC’s Quality Solutions: Onsite Supplier Verification Financial Credit Check Supplier Risks & Challenges: Lack of experience and due diligence in new supplier region Communication challenges Concern about supplier scams Low confidence supplier’s trustworthiness Concerns over supplier’s financial viability
Once a list of trustworthy suppliers has been identified, an evaluation of supplier reliability is recommended to ensure they can produce at a consistent level of quality. A world-class organization usually has a comprehensive supplier qualification program to identify and mitigate the risks associated with quality, safety, on-time delivery, cost, and compliance. Pro QC’s Quality Solutions: Global Supplier Audit Programs Supplier Quality Audit for Potential Suppliers Quality Management System Audit Social & Ethical Audits Supply Chain Security Audit Environmental Audit Supplier Risks & Challenges: Suppliers are not as capable as they initially claimed Supplier lacks effective and systematic quality assurance practice Supplier is ISO 9001 certified, but the underlying principles are not implemented in practice Mass production quality does not match prototype quality Buyers want to sell to big retailers, but their suppliers do not yet comply with the retailer’s supplier code of conduct Supplier violation on labor law, ethical and environmental compliances Goods held in customs due to supply chain security malpractice
Before commencing volume production, it is crucial to validate the factory’s equipment, staffing, production methods, capacity, and quality control plan for each product line. This is an important stage to prevent critical failures, costly mistakes, and loss of time due to changes and rework. Pro QC’s Quality Solutions: Engineering Build (EB) and Quality Build (QB) Audit First Article Inspection (FAI) APQP/PPAP Audit Manufacturing Process Audit or VDA 6.3 Process Audit Supplier Risks & Challenges: Factory not ready for mass production Shipment delays due to critical failure, poor quality, and resource constraints An exponential increase in defective products Product recall High Cost of Poor Quality An exponential increase in the cost of change after mass production commences
Production planning is an administrative process that involves ensuring that sufficient raw materials, components, staff, and other outsourced processes such as secondary processing are procured to create finished products according to the specified schedule. Pro QC’s Quality Solutions: Order Expediting Supplier Risks & Challenges: Production delay due to poor material procurement planning Production delay due to inadequate production staffing Poor sub-supplier management
Incoming quality control is required when all the procured material and components arrive at the factory. This is the first step in controlling the production process and resulting product quality. Understanding how a factory manages its incoming material and its supply chain is a very good indication of its commitment to quality. (The saying goes: Garbage in, garbage out.) Pro QC’s Quality Solutions: Incoming Inspection In-Process Inspection Manufacturing Process Audit or VDA 6.3 Process Audit Supplier Risks & Challenges: The factory does not manage the quality of its supply chain or is poor at supplier management Suppliers turn a blind eye to defective components during incoming and still use them for production and assembly Using sub-standard material or components (e.g., lower-quality fabric than required) Substituting lower-cost alternatives for product components (e.g., cheaper electronic components in a mobile phone) “Quality fade” where suppliers make small, gradual substitutions in materials and components over time Bulk material ordered by the supplier degrades over time due to poor storage conditions
Upon approval for volume production, raw materials and components are processed, extruded, forged, cast, injected, machined, and assembled. It is important to note that a factory may not have all the production capabilities and may outsource certain processes to other suppliers. Pro QC’s Quality Solutions: First Article Inspection (FAI) In-Process Inspection Manufacturing Process Improvement Quality/Root Cause Investigation (8D) CAPA Verification Order Expediting & Production Monitoring End-Of-Line Testing & inspection Supplier Risks & Challenges: Operators are not producing according to the production control plan Supplier is under pressure to ship goods, turning a blind eye to defective components Lack of quality staff to enforce quality control Poor control of re-worked material/product Mistakes made by temporary, untrained staff/operators Communication breakdown when the supplier is under pressure
Packaging and labeling of the goods are the last steps before shipping. The smallest aesthetic defect on the packaging or missing components often leads to customer returns, and a misplaced label often leads to compliance issues. Pro QC’s Quality Solutions: Manufacturing Process Audit Poka-Yoke Implementation Pre-Shipment Inspection End-Of-Line Testing & inspection Supplier Risks & Challenges: Products are poorly packaged Human mistakes and missing components lead to customer returns Wrong labeling leads to compliance issues and significant re-work
Packaged products are being loaded by suppliers at the factory or warehouse into containers and shipped to their final destination. Pro QC’s Quality Solutions: Container Loading Supervision C-TPAT Audit Supplier Risks & Challenges: Rough handling of goods during container loading by the factory or outsourced warehouse, leading to damaged product Poor container loading leads to product damage during transit
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In which country are you based?AfghanistanAlbaniaAlgeriaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCôte d'IvoireCabo VerdeCambodiaCameroonCanadaCentral African RepublicChadChileChinaColombiaComorosCongo (Congo-Brazzaville)Costa RicaCroatiaCubaCyprusCzechia (Czech Republic)Democratic Republic of the CongoDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFijiFinlandFranceGabonGambiaGeorgiaGermanyGhanaGreeceGrenadaGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorth KoreaNorth MacedoniaNorwayOmanPakistanPalauPalestine StatePanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of AmericaUruguayUzbekistanVanuatuVenezuelaVietnamYemenZambiaZimbabwe
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Pro QC has been providing quality assurance, engineering and consulting services since 1984.
We offer quality solutions in over 88 countries and we are continuously expanding our network.
We offer online reporting and detailed reports within 24 hours of job completion.
Our global engineering team has the requisite industry expertise to verify quality and conformance.
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