“In most industries, quality has never mattered more.”

During the flight to Dallas for the World Conference on Quality & Improvement recently, I had an opportunity to catch up on some reading.  As I cracked the cover of the April Harvard Business Review, my eye immediately went to “Creating a Culture of Quality.” They had me at the first sentence… “In most industries, quality has never mattered more.”  As a third-party quality assurance organization, we see this first-hand. The companies we assist who value quality are those that claim the competitive advantage and more often outperform their counterparts.  This is true. Of course, this message is consistent within quality …

What’s special about quality engineers?

Quality engineers are at the heart of our organization.  As a third-party quality assurance firm, we count on the hundreds of engineers we have positioned throughout the world to be the eyes and ears for our clients on-site at their factory locations.  As an exhibitor in this year’s World Conference on Quality & Improvement last week, we had the pleasure of meeting more than a handful of these passionate quality professionals and have further assurance that these individuals share certain attributes unique to the industry. An eye for quality doesn’t quite do it justice, but rather a combination of attributes that are unique …

Administrative Professionals & Quality – Thank You!

Since 1952, the International Association of Administrative Professionals has honored office workers by sponsoring Administrative Professionals Week. Today, it is one of the largest workplace observances outside of employee birthdays and major holidays. (iaap) As we recognize Administrative Professionals this week, it’s important to note the quality connection and overall significance of these positions and express gratitude to those fulfilling these responsibilities.  Administrative professionals represent our organizations and are often the front-line exposure to our clients, employees and partners.  Their attention to quality is particularly relevant to an organization’s corporate culture and overall success. Did you know? There are more than 4.1 …

Top 3 Benefits of C-TPAT Audits

Although the program started in 2001, there continues to be a lack of understanding regarding what C-TPAT is and how it benefits and adds organizational value. What is it? “The U.S. Customs-Trade Partnership Against Terrorism initiative (C-TPAT) is a voluntary U.S. Customs and Border Protection program designed to improve border security while also accelerating the processing of import shipments.” What do we have to do with that?  Pro QC audits suppliers for conformance to the C-TPAT requirements, as part of your preparation process to register in the program or general risk management. Many companies require their suppliers to comply even …

Negotiating in the global marketplace

An article recently posted to Inc. discusses charts by Richard Lewis that “reveal how to negotiate with people from around the world.” As a third-party quality provider, this is a key value for us because we absolutely agree that cultural considerations are key in negotiation and general business activities and it can be a significant barrier in sourcing activities in particular. Having local knowledge and cultural expertise is a competitive edge for us, no doubt. Lewis’ book, When Cultures Collide, further discusses the topic, and we’ll be checking it out.  The Inc. article quoted and paraphrased the following from this …