Administrative Professionals & Quality – Thank You!

Since 1952, the International Association of Administrative Professionals has honored office workers by sponsoring Administrative Professionals Week. Today, it is one of the largest workplace observances outside of employee birthdays and major holidays. (iaap) As we recognize Administrative Professionals this week, it’s important to note the quality connection and overall significance of these positions and express gratitude to those fulfilling these responsibilities.  Administrative professionals represent our organizations and are often the front-line exposure to our clients, employees and partners.  Their attention to quality is particularly relevant to an organization’s corporate culture and overall success. Did you know? There are more than 4.1 …

Top 3 Benefits of C-TPAT Audits

Although the program started in 2001, there continues to be a lack of understanding regarding what C-TPAT is and how it benefits and adds organizational value. What is it? “The U.S. Customs-Trade Partnership Against Terrorism initiative (C-TPAT) is a voluntary U.S. Customs and Border Protection program designed to improve border security while also accelerating the processing of import shipments.” What do we have to do with that?  Pro QC audits suppliers for conformance to the C-TPAT requirements, as part of your preparation process to register in the program or general risk management. Many companies require their suppliers to comply even …

Negotiating in the global marketplace

An article recently posted to Inc. discusses charts by Richard Lewis that “reveal how to negotiate with people from around the world.” As a third-party quality provider, this is a key value for us because we absolutely agree that cultural considerations are key in negotiation and general business activities and it can be a significant barrier in sourcing activities in particular. Having local knowledge and cultural expertise is a competitive edge for us, no doubt. Lewis’ book, When Cultures Collide, further discusses the topic, and we’ll be checking it out.  The Inc. article quoted and paraphrased the following from this …

Selecting the best quality tool to meet your objectives

We love our quality tools!  In fact, the Quality Toolbox is never too far out of reach.  But, the choices can seem overwhelming at times.  Here are some suggestions for picking the right tool based on what you want to accomplish: If you want to keep track of your facts… Use a check sheet or line graph. If you want to represent data visually… Use a histogram, line graph, or pareto diagram. If you want to group your ideas… Use a lotus flower diagram, fishbone diagram or affinity diagram. If you want to figure out how ideas are connected… Use …

Language translation challenges for businesses

Business News Daily captured our attention this morning with a post discussing things you should know about language translation. As an organization that does offer translation services for documents such as product specifications, instruction manuals or CAD drawings, we also recognize the challenges from an internal perspective as well.  From internal documentation of processes and procedures to global marketing, offering services in over thirty countries means multiple languages must be available.  Their accuracy is salient. As the article notes… A good translation can make a huge difference in how content is received.” Ian Henderson, chief technology officer and chairman of global …