An introduction to ISO 9001:2008

This video series is an excellent introduction to ISO 9001:2008 produced by QualityGurus.  The two-part series answers many of the questions we receive from clients. ISO 9001:2008 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact ISO 9001:2008 is implemented by over one million companies and organizations in over 170 countries. Part 1 of 2 Part 2 of 2 For additional information, visit …

Recognizing the benefits of standardization

World Standardization Day has been recognized throughout the month in countries around the world, although the official day is October 14th. ISO generally sets a theme, which this year includes “international standards ensure positive change.” Why does standardization even matter? Ensures positive change. This year’s theme. Harmonizes global best practices. Companies have increased confidence in the quality and reliability of suppliers who use standards. Eliminates technical barriers to trade. Companies actively involved in standards more frequently reap short- and long-term cost-savings than those that do not participate. Having influence in the content of a standard is an important factor in gaining competitive advantage. …

Global State of Quality 2013

ASQ issued the 2013 Global State of Quality report not long ago, in addition to the summary below that was posted to their blog earlier this week. We have reviewed the report and do feel it is representative of our experience as an industry provider.  While there are certainly issues of concern, such as the unfavorable continuous improvement findings, we remain optimistic in the long-term when we see figures representing 96% of respondents providing quality training. The key is to ensure quality training connects with the right objectives and is supported with the appropriate actions.  We are anticipating the 2014 …

A guiding mission

A consistent trend emerges as successful organizations demonstrate sustainable mission statements and visions.  In the quality industry, many certifications even require in-depth knowledge of mission statement development and keys for successful implementation.  In Fayol’s Four Functions of Management, the development of a mission statement and strategy are included within the Planning phase. Mission statements are important. At recent strategy meetings, Pro QC refreshed the organization’s mission statement that now includes: “The Pro QC Global Team enables our customers to project their interests in quality and conformance. Anywhere. Anytime.” While most organizations have mission statements, the challenging component is following through …

Supplier partnerships are key

Many organizations approach us and are currently in volatile partnerships with suppliers over missed deadlines or unacceptable quality.  Communication has broken down, and both parties are unclear of how to proceed and ensure customer value. The key to accomplishing objectives and mutually realizing benefits from continuous improvement initiatives is through cooperation and understanding from all party’s perspectives. Supplier partnerships work best when the following is incorporated: Transparency – It is important that information is shared with all parties in order to expedite resolutions and brainstorm long-term solutions. Dependable Payment Terms & Service Delivery – Payments should be made in a …