How do we “sell” quality?

ASQ recently introduced a topic on their blog regarding “selling” quality.  Paul Borawski, ASQ’s CEO, does a good job considering the hurdles faced when discussing quality buy-in from key decision-makers. Jennifer Stepniowski, Pro QC’s Special Project Manager, responded as an ASQ Influential Voice and raises a few successful suggestions, including …

Classifying defects… Is it major, minor or critical?

One of the most common questions we receive regarding inspections is how defects are classified. The most important component of product quality is knowing your product.  And, that requires detailed product specifications that identify exactly how the item(s) should turn out.  Product specifications should also include defect details with classifications …

Top 5 – Quality Resources that Educate & Inspire

We’ve given some thought to quality resources we find particularly useful and that both educate and inspire…  Here are our top five: American Society for Quality > Quality Tools ASQ offers comprehensive content relating to various quality tools, conveniently organized by function.  You’ll find everything from histograms to stratification.  Regularly …

Celebrating our engineers…

Ralph J. Smith once noted that “engineering is the professional art of applying science to the optimum conversion of natural resources to the benefit of man.” This week is National Engineers Week, and we wanted to take an opportunity to thank all of our engineers for their commitment and dedication …

Learn cause and effect diagrams and more…

We have found an excellent resource for videos explaining various quality tools.  One of our favorites relates to cause and effect diagrams, but we found the GoogleStorming video quite interesting as well.  There are several other videos relating to quality tools on the Dr. Eugene O’Loughlin YouTube page.  It’s worth checking …

Everyday Quality: Top 5 – #worldqualitymonth

Although we should be focusing on quality all twelve months out of the year, it is nice to have a recognized international dedication to something so important and relevant in today’s global environment. ASQ (American Society for Quality) and others have been spreading the word about November’s World Quality Month for …