S.M.A.R.T. quality planning & goal setting…

Planning and goal-setting are certainly two of the most challenging tasks an organization faces.  However you look at it, macro or micro, strategic or tactical, short or long-term, planning seamlessly finds its way into all functions of management. Quality tools, such as flowcharts, fishbone diagrams, histograms, etc. add tremendous and …

To the quality gurus…

At the recent ASQ conference, there was a Quality Guru Quiz available that matched up your responses to a series of questions with which guru you aligned best with.  There were several life size versions of these guys where you could capture the moment with a quick photo opportunity.  I …

Can jet lag be avoided?

Attracting the attention of Pro QC’s Managing Director, Ed Sanchez, was an article relating to avoiding jet lag.  As a frequent flyer visiting our offices in over thirty countries, it is understandable why!  Also, many of our clients are well aware of jet lag too, frequently visiting factories or operations abroad. Jet lag (AKA …

Managing quality in long distance supply chains

Michael L. Hetzel, Pro QC’s VP/Americas, partnered with GlobalAutoIndustry earlier today to share some insight and recommendations regarding managing quality in long-distance supply chains. The seminar, which was hosted by GlobalAutoIndustry.com, touched on a wide range of quality challenges unique to those engaged in international procurement.  Michael reviews the cost issues …

Top 3 – Key factory audit components

Performing factory audits to assist in supplier selection or throughout the production cycle is a primary contributor to a reduction in both sourcing risks and cost.  While specific standards often apply, such as the ISO series, factory audits do have several key components in common. 1) Management  Who is the …

How do we “sell” quality?

ASQ recently introduced a topic on their blog regarding “selling” quality.  Paul Borawski, ASQ’s CEO, does a good job considering the hurdles faced when discussing quality buy-in from key decision-makers. Jennifer Stepniowski, Pro QC’s Special Project Manager, responded as an ASQ Influential Voice and raises a few successful suggestions, including …