Why quality? At the end of the day, successfully incorporating quality into corporate-wide practices will cost you less, not more, and reap some fairly distinguishable benefits, like… A decrease in costs due to less reworking, consequently producing less scrap Social responsibility (they go hand-in-hand) An improvement in productivity due to less time spent on reworking An improvement in cycle time due to less time spent on correcting mistakes and more time being spent on value-added activities A competitive advantage that supports a solid brand and positive public perception Increased employee satisfaction and retention (reduction in costs associated with turnover) An overall improvement in service Pro QC’s first Feature Article in the quarterly newsletter discussed Determining the Costs of Quality in more detail. Why now? Former U.S. President Ronald Reagan once said: “consumers, by seeking quality and value, set the standards of acceptability for products and services by voting with their marketplace dollars.” This is true… and, we know that consumers tighten that flow of marketplace dollars in times of economic uncertainty. So, the “bang for the buck” is scrutinized. What better time for introspection… for examining processes and figuring out what’s working and what’s not? It’s a perfect time to reinvest, develop supplier relationships and forge ahead for growth. It’s a perfect time to tell consumers what you’re about and why they should cast their vote on you!