Tag: asq

What the “Blog Boom” means to us… Because quality always matters

ASQ’s Quality Progress July issue discusses the “Blog Bloom” and incorporates feedback from a few of the Influential Voices in the industry.

I’m delighted to say that I’ve been an Influential Voice from the start.  It’s been a truly rewarding experience, and I’m excited to be included in this issue.

In the QP article, I discuss my role as an ASQ Influential Voice blogger and incorporate the PDCA cycle where managing your online presence is concerned.  I’ll actually be discussing this topic in more detail through upcoming webinars and workshops scheduled through HCC’s Institute for Corporate & Continuing Education.

One thing I didn’t discuss is the impact on the industry I believe we have had through this blog. The significance is worth a mention…

What’s special about quality engineers?

10173565_277853405713410_6102543326161341779_nQuality engineers are at the heart of our organization.  As a third-party quality assurance firm, we count on the hundreds of engineers we have positioned throughout the world to be the eyes and ears for our clients on-site at their factory locations.  As an exhibitor in this year’s World Conference on Quality & Improvement last week, we had the pleasure of meeting more than a handful of these passionate quality professionals and have further assurance that these individuals share certain attributes unique to the industry. An eye for quality doesn’t quite do it justice, but rather a combination of attributes that are unique to these individuals.

Quality Magazine recently posted an article discussing Five Things a Quality Engineer Should Know, and they were spot on:

  1. Business Management System
  2. Time Series Tracking for Process Metrics
  3. Process Documentation
  4. Data Analysis
  5. Organizational Metrics Improvement

We agree with Quality’s summary,

Quality Engineers can be a more valuable asset to their organizations when they expand a silo scoping of their work efforts to orchestrate the big picture and its associated processes. 

But, what do we look for in our quality engineers?

Global State of Quality 2013

ASQ issued the 2013 Global State of Quality report not long ago, in addition to the summary below that was posted to their blog earlier this week.

We have reviewed the report and do feel it is representative of our experience as an industry provider.  While there are certainly issues of concern, such as the unfavorable continuous improvement findings, we remain optimistic in the long-term when we see figures representing 96% of respondents providing quality training. The key is to ensure quality training connects with the right objectives and is supported with the appropriate actions.  We are anticipating the 2014 report to see if this trend is accurate.

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The Handy Guide to Quality… Welcome!

ASQ’s recent Facebook post hit our radar with a reminder that World Quality Month is coming up in November.  And, what better time is there to “raise the voice” of quality?

On the World Quality Month site is a video that does a great job demonstrating quality’s importance and how it’s incorporated into all processes.  Presented by the Chartered Quality Institute, this is a must share…

To the quality gurus…

At the recent ASQ conference, there was a Quality Guru Quiz available that matched up your responses to a series of questions with which guru you aligned best with.  There were several life size versions of these guys where you could capture the moment with a quick photo opportunity.  I took the quiz and aligned with Deming, of course. I also learned of the passing of Taguchi earlier this week and started thinking about those we call the “gurus” and their contributions to the field of quality and overall passion for continuously making things better.

Below is a collection of quotes that encompasses their passion and thoughts regarding quality:

Dr. W. Edwards Deming – 

“Quality is everyone’s responsibility.”

“All anyone asks for is a chance to work with pride.”

“If you can’t describe what you’re doing as a process, you don’t know what you’re doing.”

“It’s not enough to do your best; you must know what to do and then do your best.”

“Learning is not compulsory.  Neither is survival.”

“We are here to make another world.”

Dr. Joseph M. Juran – 

“Without a standard, there is no logical basis for making a decision or taking action.”

“Goal setting has traditionally been based on past performance. This practice as tended to perpetuate the signs of the past.”

“Quality means those features of products which meet customer needs and thereby provide customer satisfaction. In this sense, the meaning of quality is oriented to income. The purpose of such higher quality is to provide greater customer satisfaction and, one hopes, to increase income. However, providing more and/or better quality features usually requires an investment and hence usually involves increases in costs. Higher quality in this sense usually “costs more”.

“Quality means freedom from deficiencies-freedom from errors that require doing work over again (rework) or that results in field failures, customer dissatisfaction, customer claims and so on. In this sense, the meaning of quality is oriented to costs, and
higher quality usually costs less.”

Philip Crosby – 

“Quality is the result of a carefully crafted cultural environment. It has to be the fabric of the organization, not part of the fabric.”

“If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow”

Armand V. Feigenbaum – 

“Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.”

“Pursuing excellence, deep recognition that what you are doing is right, is the strongest motivation in any organization and is the main driver for true leadership qualities.”

Dr. Genichi Taguchi – 

A scientific or technical study always consists of the following three steps:
1. One decides the objective.
2. One considers the method.
3. One evaluates the method in relation to the objective.

An excellent review site can be found here.  There’s also an interesting discussion within the ASQ LinkedIn Group talking about personal favorites.   So far, Deming is in the lead…