In Search of Quality: Understanding a Sexy Business (Book Review)

Is quality a sexy business? We think so, and it turns out Ronald Kolb does as well. In his book, In Search of Quality: Understanding a Sexy Business, Kolb makes a case for quality affecting everyone on the planet. And, we won’t disagree. It might be that we’re biased in that the point of view here is similar to our own. Over the past 33+ years, Pro QC has experienced much of what Kolb describes. And, the perspective is refreshing and nostalgic at the same time. Kolb is sincere and passionate in his accounts. The first part of the book …

Recognizing Quality: World Quality Month 2017

World Quality Day is approaching and is recognized on November 9th this year.  Throughout November, the international community recognizes the importance of quality. “The purpose of World Quality Month is to promote the use of quality tools in businesses and communities. Quality tools, such as flowcharts and checklists, reduce mistakes and help produce superior products. Quality principles could reduce headline-making errors, like food safety, toy recalls, and financial disruptions. World Quality Month calls on people who use quality tools to share their knowledge by submitting their stories to illustrate the value of quality principles.” (ASQ) “The purpose of World Quality …

Case Analysis: Reducing Risk in Supply Chain Management (Textiles)

Written By – The Pro QC Quality Assurance Team Our team in India recently presented with the Indo French Chamber of Commerce and discussed a few applicable case studies related to “Reducing Risk in Supply Chain Management.” Daniel Ben-Ezra, Pro QC’s Country Manager in India, provided the following summary highlighting one of the cases presented: Client  – European company that has been in business for +200 years, serving top end clients with their carpets globally. Production of all carpets was being done in India and Nepal. Additional Context – A long term (+32 years) relationship had been there with one of their main …

Top Enterprise Quality Drivers Identified

Over 1800 senior executives and quality professionals were interviewed as part of a recent global Forbes Insights report. “The focus relates to the links between quality efforts and corporate performance, as well as the evolving business value of quality.”Of those surveyed, 58% of senior executives and 43% of quality professionals identified quality issues with suppliers as a “Most Vexing Yet-to-Be-Resolved or Ongoing Quality Issue.” 57% of senior executives and only 25% of quality professionals also identified delays from suppliers in product or service delays as an ongoing issue.

Reflecting on the Advantages of Technology on QC…

This month represents six years of blogging and sharing quality news and insight. Pro QC has provided QC services for over three decades and has seen the emergence of technology within the industry and the significant advantages organizations have today as a result. A few notable advances in technology we’ve seen over the years includes: 1984: When Pro QC started in 1984, scheduling requests were primarily handled by fax and were hand written.  During that time, the cost of international long distance prohibited frequent team communications among regions. Communications were slow, and calls were short.