An article we recently contributed to ASQ’s Quality Management Forum (Winter 2017) connects Stakeholder Theory and Social Responsibility (SR). “Edward Freeman described Stakeholder Theory as a proactive approach to corporate social responsibility (CSR). Looking outward to groups or individuals impacted by an organization’s activities, Stakeholder Theory encourages organizations to identify key entities affected and consider their interests and rights as they relate to that organization’s actions. Considering the most common key stakeholders, the case for SR within an organization is made by demonstrating tangible benefits and value within each.” The article discusses each of the primary five stakeholders identified above and …
Written By – The Pro QC Quality Assurance Team The World Bank has recently released encouraging figures with regards to India’s projected growth rate for the next two years, expecting 7.3% and 7.5% for 2018 and 2019 respectively. They have further stated the country has ‘enormous growth potential’ compared to the economies of other emerging markets. To put matters in perspective, the GDP of the other BRICS (Brazil, Russia, China and South Africa) countries are projected to grow as follows in 2018: Brazil: 3.0% Russia: 1.7% China: 6.4% South Africa: 1.1% Source: reuters.com India’s projected growth is all the more impressive …
Is quality a sexy business? We think so, and it turns out Ronald Kolb does as well. In his book, In Search of Quality: Understanding a Sexy Business, Kolb makes a case for quality affecting everyone on the planet. And, we won’t disagree. It might be that we’re biased in that the point of view here is similar to our own. Over the past 33+ years, Pro QC has experienced much of what Kolb describes. And, the perspective is refreshing and nostalgic at the same time. Kolb is sincere and passionate in his accounts. The first part of the book …
World Quality Day is approaching and is recognized on November 9th this year. Throughout November, the international community recognizes the importance of quality. “The purpose of World Quality Month is to promote the use of quality tools in businesses and communities. Quality tools, such as flowcharts and checklists, reduce mistakes and help produce superior products. Quality principles could reduce headline-making errors, like food safety, toy recalls, and financial disruptions. World Quality Month calls on people who use quality tools to share their knowledge by submitting their stories to illustrate the value of quality principles.” (ASQ) “The purpose of World Quality …
Written By – The Pro QC Quality Assurance Team Our team in India recently presented with the Indo French Chamber of Commerce and discussed a few applicable case studies related to “Reducing Risk in Supply Chain Management.” Daniel Ben-Ezra, Pro QC’s Country Manager in India, provided the following summary highlighting one of the cases presented: Client – European company that has been in business for +200 years, serving top end clients with their carpets globally. Production of all carpets was being done in India and Nepal. Additional Context – A long term (+32 years) relationship had been there with one of their main …
