Focus on Quality: Resources & Recommendations for World Quality Month

Inc. posted an article a few weeks ago that identified tips for becoming a billionaire.  And, it’s no surprise to us that each recommendation is either directly or indirectly related to quality. The following were cited as “insider success secrets:” Live well below your means. Focus on quality above everything. Think about sustainability. Constantly seek out people smarter than you. Learn how to lead different personalities Be a flexible planner. Being understood is overrated. The article is timely… Each November, World Quality Month is observed. And, quality professionals throughout the global community participate in spreading the word.

Support Manufacturing Education & Awareness on October 7th

“Manufacturing is more than just putting parts together. It’s coming up with ideas, testing principles and perfecting the engineering, as well as final assembly.” ~James Dyson We post this quote predictably each year as Manufacturing Day approaches.  This year, Manufacturing Day will be observed on October 7th. What is Manufacturing Day?  “Manufacturing Day℠ is a celebration of modern manufacturing meant to inspire the next generation of manufacturers.” Why is it important? Research reveals the theory behind Manufacturing Day works. For the first time, participants were polled about their experience. A new Deloitte perception survey developed in collaboration with The Manufacturing …

Confirmed: Perceived Quality Affects Customer Advocacy More Than Any Other Element

The September issue of Harvard Business Review  includes an article related to The Elements of Value. In the article, a study highlights what customers value in products varies by industry. An included table summarizes the top 10 elements of value that various industries find influence loyalty. (Left) The 10 types of businesses evaluated include: Apparel/Retail TV Service Providers Discount Retail Consumer Banking Grocery Brokerage Food and Beverages Auto Insurance Smartphones Credit Cards   See anything in common? For all industries noted, “Quality” is referenced at the top of the list. “Some elements do matter more than others. Across all industries studied, …

Avoiding Product Recalls

Over the years, we’ve had our share of inquiries related to organizations seeking to resolve a recall situation.  While many of these calls are reactive, a proactive approach is recommended to avoid the cost and overall impact to stakeholders. How can you avoid product recalls?  Know Product Safety Requirements –  Avoiding recalls generally starts with product design and specification development. Due diligence is required to determine if any applicable testing is required depending on the market in which it will be sold. Contacting a testing lab for a general inquiry is worth the time and effort. Researching ANSI and ASTM standards is …

Quality: It’s What’s Driving the Global Automotive Industry

A report issued by McKinsey & Company predicting trends up through 2020 in the global automotive industry identifies four challenges that will affect the industry’s growth.  With these four challenges in mind, we offer quality solutions that effectively hedge or otherwise prepare those working within the industry. Complexity and cost pressure Diverging markets Digital demands Shifting industry landscape “To capture future growth and find profit from these challenges – and to mitigate their risks – OEMs cannot simply turn to their traditional toolbox. They need to review and adjust their strategic priorities, deploy the appropriate investments and resources, and develop new …