Connecting teams abroad

Pro QC offers services in over 30 countries.  Individuals within virtual teams like this are often disconnected and face cultural or other challenges unique to this situation. Ways we stay connected include: Newsletter / Announcements – We have a quarterly newsletter that goes out to everyone on the team, in addition to clients.  Regional newsletters connect internal teams. Video Chat – An important note here is to accommodate the time in different regions.  A weekly or monthly Skype call pulls everyone together to evaluate progress and more effectively address questions or issues. Meeting Events – It is helpful to gather teams …

Preparing for an audit

A previous Quality Q & A newsletter article featured tips for audit preparation.   In the reprinted content below, Pro QC’s Supplier Development Manager discusses how each party can expedite the process.   Preparation for a factory audit can be broken down by responsibilities of the client, supplier (factory) and third party (Pro QC). Communication and documentation are key actions that increase the likelihood objectives are met. The Client:   Inform the supplier to let them know an audit will be scheduled and provide additional contact details as available. Consider the length of time requested by the supplier, in addition to …

Selecting suppliers using a grid analysis

Let’s say you need to find a manufacturer for a new product.  It’s easy to look at the cost and weigh heavily in that direction.  However, this often results in regrets later when shipment delays and other quality issues occur. A useful quality tool for making such decisions is the Grid Analysis.  It allows you to effectively compare various options using factors that can be weighted to adjust for relevance. Example: A 3rd party quality provider has provided systems audits relating to three options you are considering for manufacturing in China.  You’ve determined the most critical decision factors include: Quality …

The sampling app you’ve always wanted… ANSI Z1.4 2003 made easy

Pro QC’s team of technical engineers has developed an Android and iOS application that takes the guesswork out of the accept or reject determination of an on-site quality inspection depending on customizable major and minor AQLs (Acceptable Quality Limits). This application has been incredibly useful for our team on-site, in addition to many of our clients. For convenience, we also have a web-based application. More on defect classifications here. To learn more about ANSI Z1.4 2003 sampling, a previous article discusses the topic in more detail.

Your shipment is rejected, what now?

Receiving a failing inspection report is never a happy occasion   Shipment delays, rework costs, etc. all create tension among all parties involved.  But, put into perspective, the end result can be positive.   When you see the “reject” status on the report, stay calm.  Attack the problem with three questions: Why did it fail? Review the report carefully to determine what the issue(s) are. Was the failure of the result of one or more problems? How close were the defects from being within the AQL (Acceptable Quality Levels)? How are we going to fix this? Based on the information in the report, …