Your shipment is rejected, what now?

Receiving a failing inspection report is never a happy occasion   Shipment delays, rework costs, etc. all create tension among all parties involved.  But, put into perspective, the end result can be positive.   When you see the “reject” status on the report, stay calm.  Attack the problem with three questions: Why did it fail? Review the report carefully to determine what the issue(s) are. Was the failure of the result of one or more problems? How close were the defects from being within the AQL (Acceptable Quality Levels)? How are we going to fix this? Based on the information in the report, …

Intern insight

Before our intern, Melanie Rinehart, left for China, I had the pleasure of meeting with her.  Our Managing Director has a keen eye when it comes to recruiting passionate individuals.  Melanie is no exception. For the past several weeks, Melanie has been training in our Shenzhen office.  I wanted to reach out to her again for insight into her experience. You recently moved from Tampa, Florida to Shenzhen, China for an internship with Pro QC. Having been to China before and studied the language in college, do you find there are significant cultural differences? I definitely feel that the cultures in …

Top 5: What we know to be true about success in quality

We’ve been following a recent discussion in ASQ’s LinkedIn Group talking about words of wisdom for those entering the quality field.  The majority of these posts have been quite positive and have us thinking about our own lessons learned over the years. With almost three decades of experience, here’s what we know to be true about success in quality: 1) Continuous improvement is mandatory.  It’s a way of life. “Continuous improvement is better than delayed perfection.” ~Mark Twain 2) Persistance pays.  “Never, never, never give up.” ~Winston Churchill 3) Know your stuff.  In quality, the gurus offer much wisdom and …

Inspecting textiles & garments

In our latest newsletter, we’re talking about inspecting textiles and garments and the specialized expertise required for this industry. Unlike wood, metal and other materials, textiles and garments have unique variables that may result in unexpected issues throughout the manufacturing and during the final inspection. As one of Pro QC’s textile inspectors noted, “it’s an art of using many variables to produce a piece of art.” A garment or fabric inspector must bear in mind these variables and conditions that can result in defects and delayed shipments. Irene Gebrael, an inspector for Pro QC in the New York and New …

Which AQL do you choose?

One of the most frequent questions we receive regarding on-site quality inspections relates to selecting AQLs, or Acceptable Quality Levels.  AQLs represent the maximum percent defective that you consider acceptable. Pro QC’s Assistant Operations Manager in China, Cesar Marsical, address the question below: The selection of AQLs and sampling plan for a given lot size depends on too many factors to permit the issuance of a “pre-selected” standard set of plans for specified lots. Each user should select AQLs and sampling plans that are tailored to best meet their needs.  Pro QC can assist with this process. Some of the …