A guiding mission

A consistent trend emerges as successful organizations demonstrate sustainable mission statements and visions.  In the quality industry, many certifications even require in-depth knowledge of mission statement development and keys for successful implementation.  In Fayol’s Four Functions of Management, the development of a mission statement and strategy are included within the Planning phase. Mission statements are important. At recent strategy meetings, Pro QC refreshed the organization’s mission statement that now includes: “The Pro QC Global Team enables our customers to project their interests in quality and conformance. Anywhere. Anytime.” While most organizations have mission statements, the challenging component is following through …

Supplier partnerships are key

Many organizations approach us and are currently in volatile partnerships with suppliers over missed deadlines or unacceptable quality.  Communication has broken down, and both parties are unclear of how to proceed and ensure customer value. The key to accomplishing objectives and mutually realizing benefits from continuous improvement initiatives is through cooperation and understanding from all party’s perspectives. Supplier partnerships work best when the following is incorporated: Transparency – It is important that information is shared with all parties in order to expedite resolutions and brainstorm long-term solutions. Dependable Payment Terms & Service Delivery – Payments should be made in a …

Quality 101 – Four gurus you want to know

We’ve recently completed a series of workshop outlines that can be used to introduce anyone interested in quality to the industry basics and know where to find the resources they need to take additional action when required. The workshops are designed as eight hour hands-on discussions of various topics covering statistics for quality, quality tools and quality basics.  We find the material related to the quality basics course will effectively reach a broad base and lead to a better understanding of the industry in general. The primary focus of Quality 101 includes the foundations and principles of the gurus and …

Connecting teams abroad

Pro QC offers services in over 30 countries.  Individuals within virtual teams like this are often disconnected and face cultural or other challenges unique to this situation. Ways we stay connected include: Newsletter / Announcements – We have a quarterly newsletter that goes out to everyone on the team, in addition to clients.  Regional newsletters connect internal teams. Video Chat – An important note here is to accommodate the time in different regions.  A weekly or monthly Skype call pulls everyone together to evaluate progress and more effectively address questions or issues. Meeting Events – It is helpful to gather teams …

Preparing for an audit

A previous Quality Q & A newsletter article featured tips for audit preparation.   In the reprinted content below, Pro QC’s Supplier Development Manager discusses how each party can expedite the process.   Preparation for a factory audit can be broken down by responsibilities of the client, supplier (factory) and third party (Pro QC). Communication and documentation are key actions that increase the likelihood objectives are met. The Client:   Inform the supplier to let them know an audit will be scheduled and provide additional contact details as available. Consider the length of time requested by the supplier, in addition to …