Category: Quality Control

Recognizing Quality: World Quality Month 2017

World Quality Day is approaching and is recognized on November 9th this year.  Throughout November, the international community recognizes the importance of quality. “The purpose of World Quality Month is to promote the use of quality tools in businesses and communities. Quality tools, such as flowcharts and checklists, reduce mistakes and help produce superior products. Quality principles could reduce headline-making errors, like food safety, toy recalls, and financial disruptions. World Quality Month calls on people who use quality tools to share their knowledge by submitting their stories to illustrate the value of quality principles.” (ASQ) “The purpose of World Quality …

Top Enterprise Quality Drivers Identified

Over 1800 senior executives and quality professionals were interviewed as part of a recent global Forbes Insights report. “The focus relates to the links between quality efforts and corporate performance, as well as the evolving business value of quality.”Of those surveyed, 58% of senior executives and 43% of quality professionals identified quality issues with suppliers as a “Most Vexing Yet-to-Be-Resolved or Ongoing Quality Issue.” 57% of senior executives and only 25% of quality professionals also identified delays from suppliers in product or service delays as an ongoing issue.

Too much quality?

Wichita’s NPR station recently focused an OnWords piece related to quality. Consider the following: “You can usually tell that an organization has stopped caring about quality when it becomes the only thing they talk about.” As quality professionals, we revel in the fact that organizations might be talking too much about quality. In that scenario, we have won and finally impressed the message that quality is indeed everyone’s responsibility. And, is there really such a thing as too much data? Of course we know there is, but most quality engineers are going to revert to Deming: “In god we trust, …

Quality as a Journey: Keep Going & Other Lessons Learned

Some of our inquiries at Pro QC come from organizations reaching out for reactive assistance that addresses current, significant quality issues. Once the immediate issue is addressed, ongoing quality efforts lose their luster until the next debacle.  It can be a viscous cycle in which clients are faced with difficult decisions regarding accountability to stakeholders.  Reactive solutions are also often more costly. But, quality is a journey. It’s a journey. Here are a few lessons learned as an organization offering over three decades of experience in the industry: A successful journey starts and ends with the right leadership.  The organization’s leadership …

Avoiding Product Recalls

Over the years, we’ve had our share of inquiries related to organizations seeking to resolve a recall situation.  While many of these calls are reactive, a proactive approach is recommended to avoid the cost and overall impact to stakeholders. How can you avoid product recalls?  Know Product Safety Requirements –  Avoiding recalls generally starts with product design and specification development. Due diligence is required to determine if any applicable testing is required depending on the market in which it will be sold. Contacting a testing lab for a general inquiry is worth the time and effort. Researching ANSI and ASTM standards is …