Category: Quality Control

Remembering Philip B. Crosby… “Quality is free”

June 18th would have been Philip B. Crosby’s birthday. He lived through 2001 and is internationally recognized for his ideas on quality management practices. Crosby was an engineer at heart. As a quality engineer developing the Pershing Missile, he conceptualized the idea of Zero Defects. Quality is Free likely sits on the bookshelves of many across the world.  Although it was originally published in 1979, it remains relevant and inspiring in today’s global marketplace as well. Crosby’s response to the quality crisis was the principle of “doing it right the first time” (DIRFT). He also included four major principles:

Social Accountability – SA8000 2008-2014 Comparison

Every five years SAI revises the SA8000 standard in order to ensure its continued relevance and adoptability. This process is conducted in accordance with the ISEAL Code of Good Practice for Setting Social and Environmental Standards (the Code). Social Accountability International recently discussed this process and offered a side-by-side comparison (2008-2014) for general review. Aside from general and minor verbiage changes, other observations include: The term “company” and “employer” has been replaced by “organization” in many areas. The Guidance Document is now available for download rather than previously requiring a  “small fee.” An “Introduction” referencing “Management System” and “Intent/Scope” replaces “Purpose and Scope” …

Selecting the best quality tool to meet your objectives

We love our quality tools!  In fact, the Quality Toolbox is never too far out of reach.  But, the choices can seem overwhelming at times.  Here are some suggestions for picking the right tool based on what you want to accomplish: If you want to keep track of your facts… Use a check sheet or line graph. If you want to represent data visually… Use a histogram, line graph, or pareto diagram. If you want to group your ideas… Use a lotus flower diagram, fishbone diagram or affinity diagram. If you want to figure out how ideas are connected… Use …

3 Ways to Use Defect Data to Drive Improvement

Our quality engineers collect data from supplier locations all over the world, and we encourage our clients to get as much value as possible from our reporting to drive overall improvements and support successful supplier partnerships. Consider the simplified example of conducting weekly pre-shipment inspections of one product at a single supplier site.  The information provided in the product specification determines the defects and whether they are major, minor or critical, which the quality engineer checks for on-site when evaluating the random samples.  An accept, reject or on-hold determination is made for each inspection based on the AQLs and other …

Quality Tools for Quality of Life

Celebrating Chinese New Year (Gong Xi Fa Cai!) has us thinking about resolutions again.  Pro QC’s Communications Director met with local quality professionals recently through the American Society of Quality’s network in the Tampa Bay area and discussed the application of quality tools to quality of life. Highlights from this discussion reveal a compelling case for both employers and employees: “75% of our job success is predicted not by intelligence, but by our optimism, social support network and the ability to manage energy and stress in a positive way.” (Happiness Advantage) “Increasing your optimism can improve your productive energy by 31%.” …