Category: Quality Control

How do you know if 3rd party quality professionals on-site are ethical?

One concern often expressed from organizations considering third-party quality representation on-site at factories is concerns about ethical behavior. Organizations want to know that engineers, auditors and inspectors truly are unbiased during evaluations and void of any questionable influence from other interests.  It’s a fair question, especially considering the stories many …

Evaluating inspection reports

Many companies anxiously await product quality inspection results and focus on the “accept” or “reject” status alone.  However, it is important to note that useful information exists within the details that are worth examining.  Here are a few things that should be considered: Defect Trends – An accepted inspection doesn’t …

The Handy Guide to Quality… Welcome!

ASQ’s recent Facebook post hit our radar with a reminder that World Quality Month is coming up in November.  And, what better time is there to “raise the voice” of quality? On the World Quality Month site is a video that does a great job demonstrating quality’s importance and how it’s incorporated into all …

S.M.A.R.T. quality planning & goal setting…

Planning and goal-setting are certainly two of the most challenging tasks an organization faces.  However you look at it, macro or micro, strategic or tactical, short or long-term, planning seamlessly finds its way into all functions of management. Quality tools, such as flowcharts, fishbone diagrams, histograms, etc. add tremendous and …

How do we “sell” quality?

ASQ recently introduced a topic on their blog regarding “selling” quality.  Paul Borawski, ASQ’s CEO, does a good job considering the hurdles faced when discussing quality buy-in from key decision-makers. Jennifer Stepniowski, Pro QC’s Special Project Manager, responded as an ASQ Influential Voice and raises a few successful suggestions, including …

Classifying defects… Is it major, minor or critical?

One of the most common questions we receive regarding inspections is how defects are classified. The most important component of product quality is knowing your product.  And, that requires detailed product specifications that identify exactly how the item(s) should turn out.  Product specifications should also include defect details with classifications …