What does “quality” mean?

The question of how quality is defined remains subjective, although a variety of definitions are commonly accepted.

Definition-of-Quality

An older post reached out to our team and asked how they know quality when they see it.  Pro QC’s Managing Director was quoted as describing quality as…

‘When I think of quality, an old quote that we used to use as  kind of our slogan comes to mind: “Quality is consistent performance to clients’ expectations. To me, repeatability is quality.”

A prior newsletter article we posted discussed misconceptions about quality identified in a LinkedIn group discussion.  One of the misconceptions frequently cited includes how quality is defined.

How do you define quality? 

Even though quality cannot be defined, you know what it is.”

~Pirsig (Zen & the Art of Motorcycle Maintenance)

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