It’s not uncommon for us to receive calls and emails related to issues organizations are having with expediting orders, either from new or existing suppliers.
By expediting, the assumption is that a delivery date or other expectation has been provided, but is not being met. Reasons for delays in production might include:
- New sub-supplier
- Equipment issues
- Key staff turnover or other lack of resources
- Packaging issues
- Larger orders from other clients taking a priority
- Local follow-up can include regular calls and/or on-site visits as required. Accountability is increased. Any potential language and/or cultural issues are addressed.
- On-site evaluation of issues noted can be evaluated. Corrective actions are developed and implemented.
- If the supplier lacks internal resources, a company like Pro QC can allocate internal experts to the team to assist as necessary.
- Weekly reporting (or other frequency as needed) reports progress and provides advance notice of potential delays or new issues. No more surprises.
- Regular calls between the supplier, Pro QC and buyer presents opportunity for discussion of various perspectives and options as necessary or required.
- Professionals on-site are able to evaluate the issues and current situation. A non-biased recommendation can be made to identify new suppliers depending on the conditions or other at the supplier location.
