Quality 101 – Four gurus you want to know

We’ve recently completed a series of workshop outlines that can be used to introduce anyone interested in quality to the industry basics and know where to find the resources they need to take additional action when required. The workshops are designed as eight hour hands-on discussions of various topics covering …

Connecting teams abroad

Pro QC offers services in over 30 countries.  Individuals within virtual teams like this are often disconnected and face cultural or other challenges unique to this situation. Ways we stay connected include: Newsletter / Announcements – We have a quarterly newsletter that goes out to everyone on the team, in …

Preparing for an audit

A previous Quality Q & A newsletter article featured tips for audit preparation.   In the reprinted content below, Pro QC’s Supplier Development Manager discusses how each party can expedite the process.   Preparation for a factory audit can be broken down by responsibilities of the client, supplier (factory) and third …

Selecting suppliers using a grid analysis

Let’s say you need to find a manufacturer for a new product.  It’s easy to look at the cost and weigh heavily in that direction.  However, this often results in regrets later when shipment delays and other quality issues occur. A useful quality tool for making such decisions is the …

Your shipment is rejected, what now?

Receiving a failing inspection report is never a happy occasion   Shipment delays, rework costs, etc. all create tension among all parties involved.  But, put into perspective, the end result can be positive.   When you see the “reject” status on the report, stay calm.  Attack the problem with three questions: Why did …

Intern insight

Before our intern, Melanie Rinehart, left for China, I had the pleasure of meeting with her.  Our Managing Director has a keen eye when it comes to recruiting passionate individuals.  Melanie is no exception. For the past several weeks, Melanie has been training in our Shenzhen office.  I wanted to reach …