An introduction to ISO 9001:2008

This video series is an excellent introduction to ISO 9001:2008 produced by QualityGurus.  The two-part series answers many of the questions we receive from clients. ISO 9001:2008 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although …

Recognizing the benefits of standardization

World Standardization Day has been recognized throughout the month in countries around the world, although the official day is October 14th. ISO generally sets a theme, which this year includes “international standards ensure positive change.” Why does standardization even matter? Ensures positive change. This year’s theme. Harmonizes global best practices. Companies …

Global State of Quality 2013

ASQ issued the 2013 Global State of Quality report not long ago, in addition to the summary below that was posted to their blog earlier this week. We have reviewed the report and do feel it is representative of our experience as an industry provider.  While there are certainly issues …

A guiding mission

A consistent trend emerges as successful organizations demonstrate sustainable mission statements and visions.  In the quality industry, many certifications even require in-depth knowledge of mission statement development and keys for successful implementation.  In Fayol’s Four Functions of Management, the development of a mission statement and strategy are included within the …

Supplier partnerships are key

Many organizations approach us and are currently in volatile partnerships with suppliers over missed deadlines or unacceptable quality.  Communication has broken down, and both parties are unclear of how to proceed and ensure customer value. The key to accomplishing objectives and mutually realizing benefits from continuous improvement initiatives is through …

Quality 101 – Four gurus you want to know

We’ve recently completed a series of workshop outlines that can be used to introduce anyone interested in quality to the industry basics and know where to find the resources they need to take additional action when required. The workshops are designed as eight hour hands-on discussions of various topics covering …

Connecting teams abroad

Pro QC offers services in over 30 countries.  Individuals within virtual teams like this are often disconnected and face cultural or other challenges unique to this situation. Ways we stay connected include: Newsletter / Announcements – We have a quarterly newsletter that goes out to everyone on the team, in …