What does “quality” mean?

The question of how quality is defined remains subjective, although a variety of definitions are commonly accepted. An older post reached out to our team and asked how they know quality when they see it.  Pro QC’s Managing Director was quoted as describing quality as… ‘When I think of quality, an old quote that we used to use as  kind of our slogan comes to mind: “Quality is consistent performance to clients’ expectations. To me, repeatability is quality.”

Top 5 Manufacturing & SCM Resources

Over the years, we have collected several “Useful Links” that we incorporate into our quarterly newsletters. Our Top 5 related to manufacturing and supply chain management include: 1) Manufacturing Metrics Checklist As part of a recent metrics survey,  the manufacturing metrics listed were identified as being the most utilized by discrete, process, and hybrid/batch manufacturers.  From OEE to Engineering Changeover Cycle Time, the key indicators are here. 2) How Stuff is Made (Visual Encyclopedia) How Stuff Is Made (HSIM) documents the manufacturing processes, labor conditions and environmental impacts involved in the production of contemporary products. It’s an excellent resource for learning or …

Ask us: The 5W1H of Product Quality Control

One of the most commonly used quality tools is 5W1H, “a method of asking questions about a process or a problem taken up for improvement.” This socratic questioning method is said to be rooted in Rudyard Kipling’s poem: I keep six faithful serving men (They taught me all I knew); Their names are What and Why and When And How and Where and Who. Using 5W1H, we have developed a list of the most common questions we receive from inquiries regarding their product quality control initiatives.  Ask us for more information, and let us know if you have any questions …

Five Ways to Ensure Quality Manufacturing – Sourcing Success

Whether you’re sourcing abroad, or from a manufacturer down the street, similar issues with product quality, shipment delays, cost and safety concerns, etc. still apply.  To mitigate the quality risks and cost involved in sourcing, we recommend five actions that have been proven successful throughout the three decades of experience we have working with clients and suppliers around the world. 1 – Audit Potential & Existing Suppliers  To help ensure that potential or existing suppliers deliver high-quality products, operate efficiently, and support continuous improvement, process surveys and factory audits are performed. From supplier capability and qualification to process control and quality system …

Investing in Sustainability & Social Responsibility

A recent TED Talk that caught our attention includes Chris McKnett making a solid case for investing in sustainability.  In fact, several TED related talks focus on this topic and do an exceptional job demonstrating the benefits of this long-term strategy. In McKnett’s talk, he highlights three additional components to sustainable investing that add to the commonly accepted and used financial indicators. He prefaces the discussion effectively disputing many of the common objections we hear.  He argues sustainability and sustainable investing is “less complicated than you think, has better performance than you can believe and is more important than we can …