What we love about working in quality…

We reached out to our team and were curious to know what they liked about working in the quality industry.

Here’s what they had to say:

Ajay Pandey, Country Manager (India)

“It impacts the life of society”

Nancy Barroso, Account Manager for Latin America/ Project Coordinator/ BTM  (Mexico)

“I enjoy working in quality because it allows me to help ensure that our clients actually receive what they pay for, the quality in a product will speak of the client and we help make sure that it is always great. “

Bruno Singier, Sales & Marketing Director – Europe, Middle-East & Asia (Taiwan)

“I like working in quality because we highly participate in improving systems and products and we also participate in the presence of safe products on the market.”

Cynthia Liu, Business Team Manager (China)

“I like that we find issues and correct them before customers receive the products.”

What types of defects occur most often during inspections?

Over the last three decades, we have inspected an innumerable amount of orders for clients looking to mitigate sourcing risk and uncertainty. As a result, one question we receive often regards identifying trends or commonalties among defects noted.

We asked two of our key team members in Ningbo, China what the most commonly noted issues during inspections include:

“Workmanship is the most common issue due to the variation.”  ~Cynthia Liu (Business Team Manager)

“Inconsistency in production.” ~Nick Chen (Technical Supervisor)

Although each product is unique, we are able to classify our observations by general industry. During inspections, defects are generally classified as major, minor or critical.  More on classifying defects here.

Common defects noted by industry includes:

Textile & Garment Quality: Inspecting a T-Shirt

We are preparing for TexWorld next week in NYC and thought it appropriate to revisit quality within the textile and garment industry.  A recent question we received related to what we would evaluate during a t-shirt inspection.  That’s a good question…

With order details and product specifications in hand, our experienced textile/garment quality engineers go on-site and first verify the order quantity available. We confirm the quantity packaged (and labeled) vs. not packaged. That matters because a pre-shipment inspection generally requires 80% of the order be packaged at the time of inspection.  An in-process inspection is scheduled around 30-50% complete.

If the verified quantity meets the client’s expectations, the inspector will select a random sample of items using ANSI Z1.4 as a standard.  With something like t-shirts, we determine how the client would like sampling in advance. Considerations include various sizes, colors and/or styles.  Many times, clients will combine theses variables and divide out the sample size proportionately. Sampling individually results in additional time on-site and for reporting, so supplier performance/history and cost are considerations when determining what the sample sizes should be.

Our words of advice to manufacturers about ensuring quality…

downloadOver the past few months, I’ve reached out to our team asking them to share their advice to manufacturers regarding ensuring quality.  Our team’s responses are included here:

What words of advice would you give manufacturers about ensuring quality?

“Never stop improving your system, structure and process to stay competitive. Implement a continuous improvement process with regular slight adjustments and optimization rather than waiting for the day you need to take extreme measures. Finally you can’t inspect quality; the factory has to produce quality products. With our experience we can help them to get to this level and maintain it.” ~Thomas Kaiser (General Manager, Germany)

“Always make quality your priority, because good quality equals trust and that is something you don’t want to loose.” ~Nancy Barroso (Account Manager, Latin America)

“To manufacturers, I would explain that ensuring quality means clients’ satisfaction, high clients’ retention and more orders being placed to them.” ~Bruno Singier (Sales & Marketing Director, Europe, Middle-East & Asia)

On-Site: What’s a C-TPAT Security Audit?

security-auditI’ve recently returned from a visit to our offices in China where I was able to attend a C-TPAT audit with our Supplier Development Manager, Jean Champlain.

A C-TPAT audit isn’t quite as common as a general QMS or ISO 9001 evaluation, but the information generated has significant value when you understand the scope.

“C‐TPAT (Customs-Trade Partnership Against Terrorism) seeks to safeguard the world’s vibrant trade industry from terrorists, maintaining the economic health of the U.S. and its neighbors. The partnership develops and adopts measures that add security but do not have a chilling effect on trade, a difficult balancing act.”

When we go on-site for a security audit, here’s the agenda: