The ROI for Quality

38139-WQM-15-etagWorld Quality Month is approaching in November, and ASQ consistently does a great job offering resources and connecting the community.  We encourage everyone to visit their website and download the Celebration Guide.  We’re already planning office events and special promotions to offer throughout the month. As 3rd party quality providers passionate about serving the industry for over 30 years, “Quality Month” is kind of a big deal!   We enjoy the opportunity to share our industry tools and spread awareness.

One of the resources that peaked our interest on the World Quality Month site includes an ROI FAQ sheet.  Questions regarding the ROI of quality are our most commonly asked.

So, here are a few interesting points of note from ASQ:

  • Every $1 spent on a quality management returned $6 in revenue, $16 in cost reduction and 3% in profit.
  • Quality management reduces costs an average of 4.8%.
  • 94% of organizations agree quality management was significant driver of success.
  • 83% of organizations agree that without quality management, they could not justify their pricing to customers.
  • ISO 9001 ROI was evaluated in a 2010 Harvard Business School study. The study found that adopters experienced higher rates of survival, increased wages, reduction in waste generation and enhanced worker productivity.

Look for more information regarding Quality Month as we continue to get organized. Let us know if you have any ideas and/or suggestions!

ISO 14001:2015 – Who Needs Environmental Management?

aa6efe67-5c6a-4d07-862e-1cb1ab7145a4-largeThe quality industry is buzzing this week as the International Organization for Standardization released the latest revision of the ISO 14001 environmental management standard.

“ISO 14001:2015 is an internationally agreed standard that sets out the requirements for an environmental management system. It helps organizations improve their environmental performance through more efficient use of resources and reduction of waste, gaining a competitive advantage and the trust of stakeholders”

Notable revisions per the news release include:

  • A greater commitment from leadership
  • An increased alignment with strategic direction
  • Greater protection for the environment, with a focus on proactive initiatives
  • More effective communication, driven through a communications strategy
  • Life-cycle thinking, considering each stage of a product or service, from development to end-of-life

With the latest release, ISO discussed the benefits of incorporating the standard.  Described as a way of helping organizations identify, manage, monitor and control their environmental issues in a holistic manner, issues considered include:

5W2H of Process Audits: What You Should Know

We’ve used 5W2H to discuss Product Quality Control before, and now we’re using this popular tool to provide insight regarding process audits.



Quality auditors are often certified and/or have other applicable training specific to the types of audits they perform.

Quality auditors must be professional, ethical and objective. They must be able to select appropriate quality and auditing tools and techniques and use them effectively in a variety of applications. In addition, they must verify, document and communicate results.

Learn Quality With Free Resources

1432910932We’ve observed an increase over the years in online education opportunities, especially those that provide useful information to our industry.  Who doesn’t want to learn more about quality?

Here are our favorite resources that we recommend to our own team to stay up-to-date with the industry:


This site promotes free certified learning, with courses that include an Introduction to Manufacturing Processes, Fundamentals of Quality Standards, Understanding Cost of Quality and TQM Tools, and more.

ASQ’s Quality Topics A-Z

You don’t need to be a member to access this rich collection of quality-related information.  From auditing to Z1.4 and Z1.9, this site is a one-stop shop.