Clients Services Management Process

1

Establish your account (new clients).
Your account manager will arrange this for you.

  • Establish your online reporting database access.
  • You provide us with a factory contact and advise each of your suppliers that Pro QC represents you and can order shipments held if they do not pass inspection.
  • Our local Project Coordinators call each factory contact to explain our scheduling procedures and furnish them with our booking form.
2

You submit product information to your Account Manager.
Applicable product information includes:

  • Samples and/or photos
  • Specifications
  • Inspection criteria
  • Confirm inspection plan, sampling, AQL, audit type and/or reporting details

Your account manager will assist you with these as needed and will advise you where samples, if any, should be sent based on the service location(s).

3

Submit a service request.

  • You submit a request to your Account Manager for all new suppliers, products, revisions, audits, testing and other non-recurring services.
  • For repeat inspections, after the first booking the factory contact completes and sends the booking form to our local office project coordinator.
  • The requested service date and booking details are confirmed with all parties.
4

Pro QC conducts the inspection, audit and/or other service.

  • The service is performed. The factory is advised of the results prior to our departure (inspections only).
  • Reports and photos are reviewed by a Pro QC supervisor and then posted to our secure online database within 24 hours of completion.
  • You and any others you designate receive an automated email notice when reports are uploaded.
  • Additional actions will be required for on-hold, mis-inspections or rejected results. Your account manager will contact you for additional instructions, such as a reinspection if needed.