Quality Solutions in the United States
Contact UsQuality Assurance & Quality Control (QA/QC) in the United States
Pro QC International is a global trusted Quality Assurance providing tailored quality solutions throughout the USA, such as factory audits, QMS audits (ISO 9001, ISO 13485, IATF 16949), and third-party quality control inspections.
With over four decades of technical experience, Pro QC has developed and managed a comprehensive network of skilled and knowledgeable quality professionals that are flexible to assist with both short and long-term projects.
Pro QC’s quality engineers and auditors offer industry experience related to medical devices, furniture, electronics, automotive, consumer retail, textiles/garments, power equipment, and more. Available on short notice, our resources are deployed on-site where and when our clients need them. We deliver factory audits, supplier management, and third-party product inspection solution in the United States.
Whether it’s qualifying and developing suppliers, preparing for a certification, or evaluating product quality control on-site in the USA, we partner to find the right solution for each supplier challenge.
Our range of Quality Assurance and Quality Control services in the USA include:
- Product Inspections
- Welding & Coating Inspections
- Sorting & Rework Services
- Factory Acceptance Test
- Factory & Supplier Audits
- Manufacturing Process Audits
- ISO 9001 Audits
- ISO 13485 & 21 QSR 820 Audits
- IATF 16949 Audits
- Social Compliance Audits
- Environmental Audits
- Security Audits
- Recruitment & Resourcing
- And many more
Our Services in the USA
Contact Us
Our Local Offices:
Florida
Illinois
Our Coverage in USA
- Atlanta, GA
- Baltimore, MD
- Birmingham, AL
- Boston, MA
- Charlotte, NC
- Charleston, SC
- Chicago, IL
- Cleveland, OH
- Dallas, TX
- Denver, CO
- Detroit, MI
- Galveston, TX
- Houston, TX
- Indianapolis, IN
- Kansas City, MO
- Las Vegas, NV
- Los Angeles, CA
- Miami, FL
- Milwaukee, WI
- Minneapolis, MN
- Nashville, TN
- Newark, NJ
- New York, NY
- Philadelphia, PA
- Phoenix, AZ
- Pittsburgh, PA
- Portland, OR
- St. Louis, MO
- San Francisco, CA
- Seattle, WA
- Tampa, FL
- Tulsa, OK
Our Quality Control Services in the United States
Quality Resources
Quality Control (QC) Product Inspections in the USA
- First Article Inspections (FAI)
- In-Process Inspections (IPI/DUPRO)
- Pre-Shipment Inspections (PSI)
- Container Loading Supervision (CLS)
- Welding Inspections
- Coating Inspections
- Painting Inspections
- Pipeline Inspections
- Non-Destructive Testing (NDT)
- Metrology
Pro QC’s quality engineers inspect products at different stages in the production process. ANSI Z1.4 sampling is generally employed to evaluate workmanship, functionality, packaging, labeling, etc. As a third-party quality inspection company in the United States, we review and check against existing client specifications and can assist in the development of criteria as necessary.
Quality inspectors use Pro QC’s standard report forms, or we can use those that are provided by the client. Detailed photos are provided, with all information available online within 24 hours of completion.
Pro QC’s local resources often reduce costly travel and/or eliminate the need to allocate internal resources. Our quality professionals perform on-site quality control inspections to represent client interests and ensure the products meet their expectations.
Our quality engineers have experience in conducting third-party products inspections for the following industries:
- Automotive
- Consumer Electronics
- Electrical Equipment
- Energy / Solar
- Fabricated Metal Products
- Furniture
- Footwear
- Hardware
- Housewares
- Industrials
- Medical Devices
- Packaging
- Textiles & Garments
- NACE Coating Inspection Program (CIP) Certified Level I, II, and III
- Pipeline
- And many more
QA/QC Temporary Support
Pro QC’s network of quality professionals throughout the United States includes individuals with flexible scheduling. They can assist with a variety of projects where internal resources might be scarce or otherwise not necessarily needed for the long term. We make things easy by presenting qualified options and coordinating everything directly.
Sorting & Rework Solutions
Pro QC’s network of quality professionals extends to those interested in assisting with short-term rework and/or sort projects ranging in complexity. In the United States, our local network is ready to be deployed directly at the supplier’s site, or at the client to provide quality sorting services.
Pro QC also provides professional quality engineers to supervise rework or product quality sorting projects in the USA when temporary labor is already available. This prevents internal resources from being allocated away from other projects. Our engineers manage the training of temporary labor, quota expectations, etc.
Daily or custom activity reporting is provided.
Direct Hire – Recruitment
Leverage Pro QC’s network to find full-time employees. Upon presentation of the core requirements of the position, and we will then present pre-screened and qualified options for consideration. Background checks, predictive analysis, etc. are available to assist in the decision-making process.
Clients can choose to work with candidates on a contractual basis through Pro QC or hire directly.
Supplier Qualification & Management
Supplier Qualification Services
When new suppliers are being considered, we offer a Supplier Quality Audit that provides a one-day on-site assessment covering the primary QMS components and general capabilities.
- Management
- Engineering
- Quality Control / Quality Assurance
- Incoming Receiving Inspection
- Manufacturing
- Packaging
- Non-Conforming Materials
- Corrective Action
- Inspection & Test Equipment
Pro QC can also represent clients on-site to evaluate a supplier using their existing qualification criteria and reporting requirements.
Quality Management System Audits
Pro QC International provides ISO 9001 audit services in the USA and more in-depth assessments related to the industry, such as IATF 16949, ISO 13485, or 21 QSR 820 audits. All audits are tailored to each project and are conducted by qualified and experienced auditors. Our clients benefit from our 40 years of experience in conducting quality management system audits.
Other Audit Services
- Manufacturing Process Audits
- VDA 6.3 Process Audits
- PPAP Audit Program
- Social Accountability Audits (SA8000)
- Security Audits (C-TPAT)
- Environmental Management System Audit (ISO 14001)
Example audit reports are found here: https://proqc.com/services/sample-reports/
Supplier Management
At Pro QC, we work with clients and their suppliers to improve their systems, processes, and/or product manufacturing capabilities. Example projects include:
Vendor (Supply Chain) Compliance
We support preparation for final audits associated with the supplier compliance required by major retailers and/or associations. Example compliance requirements we work with include Walmart, BJ’s, Lowe’s, Home Depot, Dick’s Sporting Goods, etc.
Continuous Improvement
We conduct regular 80/20 evaluations of QC data with continuous improvement initiatives developed and executed.
Certification Preparation
We support preparation for the final compliance audit. Applicable industry standards include IATF 16949, ISO 13485, ISO 9001, ISO 14001, ISO 45001, SA8000, etc.
Contact us for additional information regarding our customized approach to improving supplier performance.
Global Solutions
Product Quality
At Pro QC, we understand how critical product quality is to your business. We offer first-article, in-process, and pre-shipment inspections to identify quality problems at each stage of production. Our product quality offerings also include sorting or rework service along with functional and performance testing at our labs in Ningbo, China and McHenry, Illinois.
System Audit & Compliance
Supplier audits provide visibility into the supplier’s management system, processes, and products. These assessments are essential to ensure supplier qualification and capability as well as their compliance with the required standards by industry or jurisdiction. Our services also include pre-audits, corrective action plans, or formal audit preparation.
Supplier Management
Our Supplier Management solution is for suppliers that fail to meet quality or performance objectives. We first identify the root cause of the quality issues and then produce a corrective action plan. Implementation of the corrective actions and conducting regular on-site reviews will ensure suppliers exceed expectations and achieve sustainable improvement.
Vendor Compliance
Pro QC ensures suppliers comply with mandatory compliance terms set by major international retailers. International retail standards usually include a responsible sourcing & vendor code of conduct. We develop and monitor corrective action and preventative action plans and regularly follow up with suppliers for retailers such as Walmart, Lowe’s, and many more.
Quality Resources
Quality Control (QC) Product Inspections in the USA
- First Article Inspections (FAI)
- In-Process Inspections (IPI/DUPRO)
- Pre-Shipment Inspections (PSI)
- Container Loading Supervision (CLS)
- Welding Inspections
- Coating Inspections
- Painting Inspections
- Pipeline Inspections
- Non-Destructive Testing (NDT)
- Metrology
Pro QC’s quality engineers inspect products at different stages in the production process. ANSI Z1.4 sampling is generally employed to evaluate workmanship, functionality, packaging, labeling, etc. As a third-party quality inspection company in the United States, we review and check against existing client specifications and can assist in the development of criteria as necessary.
Quality inspectors use Pro QC’s standard report forms, or we can use those that are provided by the client. Detailed photos are provided, with all information available online within 24 hours of completion.
Pro QC’s local resources often reduce costly travel and/or eliminate the need to allocate internal resources. Our quality professionals perform on-site quality control inspections to represent client interests and ensure the products meet their expectations.
Our quality engineers have experience in conducting third-party products inspections for the following industries:
- Automotive
- Consumer Electronics
- Electrical Equipment
- Energy / Solar
- Fabricated Metal Products
- Furniture
- Footwear
- Hardware
- Housewares
- Industrials
- Medical Devices
- Packaging
- Textiles & Garments
- NACE Coating Inspection Program (CIP) Certified Level I, II, and III
- Pipeline
- And many more
QA/QC Temporary Support
Pro QC’s network of quality professionals throughout the United States includes individuals with flexible scheduling. They can assist with a variety of projects where internal resources might be scarce or otherwise not necessarily needed for the long term. We make things easy by presenting qualified options and coordinating everything directly.
Sorting & Rework Solutions
Pro QC’s network of quality professionals extends to those interested in assisting with short-term rework and/or sort projects ranging in complexity. In the United States, our local network is ready to be deployed directly at the supplier’s site, or at the client to provide quality sorting services.
Pro QC also provides professional quality engineers to supervise rework or product quality sorting projects in the USA when temporary labor is already available. This prevents internal resources from being allocated away from other projects. Our engineers manage the training of temporary labor, quota expectations, etc.
Daily or custom activity reporting is provided.
Direct Hire – Recruitment
Leverage Pro QC’s network to find full-time employees. Upon presentation of the core requirements of the position, and we will then present pre-screened and qualified options for consideration. Background checks, predictive analysis, etc. are available to assist in the decision-making process.
Clients can choose to work with candidates on a contractual basis through Pro QC or hire directly.
Supplier Qualification & Management
Supplier Qualification Services
When new suppliers are being considered, we offer a Supplier Quality Audit that provides a one-day on-site assessment covering the primary QMS components and general capabilities.
- Management
- Engineering
- Quality Control / Quality Assurance
- Incoming Receiving Inspection
- Manufacturing
- Packaging
- Non-Conforming Materials
- Corrective Action
- Inspection & Test Equipment
Pro QC can also represent clients on-site to evaluate a supplier using their existing qualification criteria and reporting requirements.
Quality Management System Audits
Pro QC International provides ISO 9001 audit services in the USA and more in-depth assessments related to the industry, such as IATF 16949, ISO 13485, or 21 QSR 820 audits. All audits are tailored to each project and are conducted by qualified and experienced auditors. Our clients benefit from our 40 years of experience in conducting quality management system audits.
Other Audit Services
- Manufacturing Process Audits
- VDA 6.3 Process Audits
- PPAP Audit Program
- Social Accountability Audits (SA8000)
- Security Audits (C-TPAT)
- Environmental Management System Audit (ISO 14001)
Example audit reports are found here: https://proqc.com/services/sample-reports/
Supplier Management
At Pro QC, we work with clients and their suppliers to improve their systems, processes, and/or product manufacturing capabilities. Example projects include:
Vendor (Supply Chain) Compliance
We support preparation for final audits associated with the supplier compliance required by major retailers and/or associations. Example compliance requirements we work with include Walmart, BJ’s, Lowe’s, Home Depot, Dick’s Sporting Goods, etc.
Continuous Improvement
We conduct regular 80/20 evaluations of QC data with continuous improvement initiatives developed and executed.
Certification Preparation
We support preparation for the final compliance audit. Applicable industry standards include IATF 16949, ISO 13485, ISO 9001, ISO 14001, ISO 45001, SA8000, etc.
Contact us for additional information regarding our customized approach to improving supplier performance.
Global Solutions
Product Quality
At Pro QC, we understand how critical product quality is to your business. We offer first-article, in-process, and pre-shipment inspections to identify quality problems at each stage of production. Our product quality offerings also include sorting or rework service along with functional and performance testing at our labs in Ningbo, China and McHenry, Illinois.
System Audit & Compliance
Supplier audits provide visibility into the supplier’s management system, processes, and products. These assessments are essential to ensure supplier qualification and capability as well as their compliance with the required standards by industry or jurisdiction. Our services also include pre-audits, corrective action plans, or formal audit preparation.
Supplier Management
Our Supplier Management solution is for suppliers that fail to meet quality or performance objectives. We first identify the root cause of the quality issues and then produce a corrective action plan. Implementation of the corrective actions and conducting regular on-site reviews will ensure suppliers exceed expectations and achieve sustainable improvement.
Vendor Compliance
Pro QC ensures suppliers comply with mandatory compliance terms set by major international retailers. International retail standards usually include a responsible sourcing & vendor code of conduct. We develop and monitor corrective action and preventative action plans and regularly follow up with suppliers for retailers such as Walmart, Lowe’s, and many more.
Quality Solutions Overview
Click on the current stage of your sourcing or product development journey below to explore our related quality solutions.
1. New Product Development
New product development lays the foundation for strategic sourcing. Prototyping is crucial to validate that the supplier understands the client’s requirements.
Pro QC inspections validate the new parts while our supplier development services align quality expectations with suppliers and strengthen their ability to meet quality requirements and reduce time to market.
Pro QC’s Quality Solutions:
First Article Inspection (FAI)
Supplier Development Services
Resident Supplier Quality Resourcing
Supplier Risks & Challenges:
Poor communication of technical details between buyers and factories
Misalignment of product specifications and critical design requirements among buyers, suppliers, and factory production teams
Inadequate consideration of advanced product quality planning
Challenges when transitioning from prototype suppliers to mass-manufacturing suppliers
Misalignment on design and engineering revisions
2. Supplier Selection
Once the component specifications are defined, the procurement department identifies a list of suitable suppliers that can potentially meet their capability, cost, capacity, and quality requirements.
Pro QC offers a range of supplier due diligence and supplier evaluation support. Our experts visit suppliers to assess their capabilities, mitigate the risk of scams, overpromises, and miscommunication, and validate their credentials, trustworthiness, and financial stability.
Pro QC’s Quality Solutions:
Supplier Quality Audits
QHSE Audits
ESG Audits
Onsite Supplier Verification
Financial Credit Check
Supplier Risks & Challenges:
Lack of experience and due diligence in new supplier region
Communication challenges
Concern about supplier scams
Low confidence supplier’s trustworthiness
Concerns over supplier’s financial viability
3. Supplier Qualification
A world-class organization usually has a comprehensive supplier qualification program to identify and mitigate the risks associated with quality, safety, on-time delivery, cost, and compliance.
Pro QC establishes a global audit program to systematically onboard new suppliers, categorize their risk levels, and establish a reaction plan based on the supplier’s performance on quality systems, environmental management, and social and ethical compliance.
Pro QC’s Quality Solutions:
Global Supplier Audit Programs
Supplier Quality Audit for Potential Suppliers
Quality Management System Audit
Social & Ethical Audits
Supply Chain Security Audit
Environmental Audit
Supplier Risks & Challenges:
Suppliers are not as capable as they initially claimed
Supplier lacks effective and systematic quality assurance practice
Supplier is ISO 9001 certified, but the underlying principles are not implemented in practice
Mass production quality does not match prototype quality
Buyers want to sell to big retailers, but their suppliers do not yet comply with the retailer’s supplier code of conduct
Supplier violation on labor law, ethical and environmental compliances
Goods held in customs due to supply chain security malpractice
4. Pre-Production Validation
Before commencing volume production, it is crucial to validate that the equipment, staffing, production methods, capacity, and quality control plan are in place for each product line.
Pro QC offers on-site quality support to prevent and reduce the potential cost of poor quality (COPQ) and risk, ensuring a smooth transition from product development to mass production.
Pro QC’s Quality Solutions:
Engineering Build (EB) and Quality Build (QB) Audit
First Article Inspection (FAI)
APQP/PPAP Audit
Manufacturing Process Audit or VDA 6.3 Process Audit
Resident Supplier Quality Resourcing
Supplier Risks & Challenges:
Factory not ready for mass production
Shipment delays due to critical failure, poor quality, and resource constraints
An exponential increase in defective products
Product recall
High Cost of Poor Quality
An exponential increase in the cost of change after mass production commences
5. Production Planning
Production planning ensures that the supplier has sufficient raw materials, components, and staff and that other outsourced processes meet the specified schedule.
Pro QC offers assistance in timely supplier communication, onsite visits, and daily or weekly monitoring reports. This minimizes the risks of delays from ineffective procurement planning, staff shortages, or sub-supplier mismanagement.
Pro QC’s Quality Solutions:
Order Expediting
Resident Supplier Quality Resourcing
Supplier Risks & Challenges:
Production delay due to poor material procurement planning
Production delay due to inadequate production staffing
Poor sub-supplier management
6. Incoming Quality Control
Incoming inspection reflects a factory's commitment to quality control from the outset. Understanding how a factory manages its incoming material and its supply chain is a very good indication of its commitment to quality.
Pro QC quality solutions address issues such as defect acceptance, material substitutions, and component decay due to poor practices or storage conditions.
Pro QC’s Quality Solutions:
Incoming Inspection
In-Process Inspection
Manufacturing Process Audit or VDA 6.3 Process Audit
Supplier Risks & Challenges:
The factory does not manage the quality of its supply chain or is poor at supplier management
Suppliers turn a blind eye to defective components during incoming and still use them for production and assembly
Using sub-standard material or components (e.g., lower-quality fabric than required)
Substituting lower-cost alternatives for product components (e.g., cheaper electronic components in a mobile phone)
“Quality fade” where suppliers make small, gradual substitutions in materials and components over time
Bulk material ordered by the supplier degrades over time due to poor storage conditions
7. Production & Assembly
Many things can go wrong during mass production due to machine failure, lack of process control, and operator mistakes. While it is normal for defects to occur, these defects must be detected and contained.
Pro QC offers a range of support to verify control plan adherence, early defect detection, quality improvement, and issue resolution through monitoring, investigations, and CAPA validation.
Pro QC’s Quality Solutions:
First Article Inspection (FAI)
In-Process Inspection
Manufacturing Process Improvement
Quality/Root Cause Investigation (8D)
CAPA Verification
Order Expediting
End-Of-Line Testing & inspection
Resident Supplier Quality Resourcing
Supplier Risks & Challenges:
Operators are not producing according to the production control plan
Supplier is under pressure to ship goods, turning a blind eye to defective components
Lack of quality staff to enforce quality control
Poor control of re-worked material/product
Mistakes made by temporary, untrained staff/operators
Communication breakdown when the supplier is under pressure
8. Outgoing QC & Shipping
The smallest aesthetic defect on the packaging or missing components can lead to customer returns, while a misplaced label may result in compliance issues. Outgoing Quality Control is the last line of defense before products are properly loaded into containers for shipment.
Pro QC offers pre-shipment inspections and end-of-line testing to ensure your products meet your quality requirements and reduce the chance of returns or re-work.
Pro QC’s Quality Solutions:
Manufacturing Process Audit
Poka-Yoke Implementation
Pre-Shipment Inspection
End-Of-Line Testing & inspection
Container Loading Supervision
C-TPAT Audit
Supplier Risks & Challenges:
Products are poorly packaged
Human mistakes and missing components lead to customer returns
Wrong labeling leads to compliance issues and significant re-work
Rough handling of goods during container loading by the factory or outsourced warehouse, leading to damaged product
Poor container loading leads to product damage during transit
Click Below to Improve Product Quality with Pro QC
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Stability
Pro QC has been providing quality assurance, engineering and consulting services since 1984.
Global Presence
We offer quality solutions in over 88 countries and we are continuously expanding our network.
Timely Feedback
We offer online reporting and detailed reports within 24 hours of job completion.
Quality Experts
Our global engineering team has the requisite industry expertise to verify quality and conformance.
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