Pro QC has over 40 years experience in quality control and quality assurance across virtually every industry.
Pro QC International is a global trusted Quality Assurance providing tailored quality solutions throughout the USA, such as factory audits, QMS audits (ISO 9001, ISO 13485, IATF 16949), and third-party quality control inspections.
With over four decades of technical experience, Pro QC has developed and managed a comprehensive network of skilled and knowledgeable quality professionals that are flexible to assist with both short and long-term projects.
Pro QC’s quality engineers and auditors offer industry experience related to medical devices, furniture, electronics, automotive, consumer retail, textiles/garments, power equipment, and more. Available on short notice, our resources are deployed on-site where and when our clients need them. We deliver factory audits, supplier management, and third-party product inspection solution in the United States.
Whether it’s qualifying and developing suppliers, preparing for a certification, or evaluating product quality control on-site in the USA, we partner to find the right solution for each supplier challenge.
Our range of Quality Assurance and Quality Control services in the USA include:
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– Quality Control (QC) Product Inspections – QA/QC Temporary Support – Sorting & Rework Solutions – Direct Hire – Recruitment
At Pro QC, we also work closely with clients and their suppliers to improve their system, processes and manufacturing capabilities.
Pro QC offers the services detailed below as well as the possibility to schedule service requests and access our reports through our secure database.
Pro QC’s quality engineers inspect products at different stages in the production process. ANSI Z1.4 sampling is generally employed to evaluate workmanship, functionality, packaging, labeling, etc. As a third-party quality inspection company in the United States, we review and check against existing client specifications and can assist in the development of criteria as necessary.
Quality inspectors use Pro QC’s standard report forms, or we can use those that are provided by the client. Detailed photos are provided, with all information available online within 24 hours of completion.
Pro QC’s local resources often reduce costly travel and/or eliminate the need to allocate internal resources. Our quality professionals perform on-site quality control inspections to represent client interests and ensure the products meet their expectations.
Our quality engineers have experience in conducting third-party products inspections for the following industries:
Pro QC’s network of quality professionals throughout the United States includes individuals with flexible scheduling. They can assist with a variety of projects where internal resources might be scarce or otherwise not necessarily needed for the long term. We make things easy by presenting qualified options and coordinating everything directly.
Pro QC’s network of quality professionals extends to those interested in assisting with short-term rework and/or sort projects ranging in complexity. In the United States, our local network is ready to be deployed directly at the supplier’s site, or at the client to provide quality sorting services.
Pro QC also provides professional quality engineers to supervise rework or product quality sorting projects in the USA when temporary labor is already available. This prevents internal resources from being allocated away from other projects. Our engineers manage the training of temporary labor, quota expectations, etc.
Daily or custom activity reporting is provided.
Leverage Pro QC’s network to find full-time employees. Upon presentation of the core requirements of the position, and we will then present pre-screened and qualified options for consideration. Background checks, predictive analysis, etc. are available to assist in the decision-making process.
Clients can choose to work with candidates on a contractual basis through Pro QC or hire directly.
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When new suppliers are being considered, we offer a Supplier Quality Audit that provides a one-day on-site assessment covering the primary QMS components and general capabilities.
Pro QC can also represent clients on-site to evaluate a supplier using their existing qualification criteria and reporting requirements.
Pro QC International provides ISO 9001 audit services in the USA and more in-depth assessments related to the industry, such as IATF 16949, ISO 13485, or 21 QSR 820 audits. All audits are tailored to each project and are conducted by qualified and experienced auditors. Our clients benefit from our 40 years of experience in conducting quality management system audits.
Example audit reports are found here: https://proqc.com/services/sample-reports/
At Pro QC, we work with clients and their suppliers to improve their systems, processes, and/or product manufacturing capabilities. Example projects include:
We support preparation for final audits associated with the supplier compliance required by major retailers and/or associations. Example compliance requirements we work with include Walmart, BJ’s, Lowe’s, Home Depot, Dick’s Sporting Goods, etc.
We conduct regular 80/20 evaluations of QC data with continuous improvement initiatives developed and executed.
We support preparation for the final compliance audit. Applicable industry standards include IATF 16949, ISO 13485, ISO 9001, ISO 14001, ISO 45001, SA8000, etc.
Contact us for additional information regarding our customized approach to improving supplier performance.
At Pro QC, we understand how critical product quality is to your business. We offer first-article, in-process, and pre-shipment inspections to identify quality problems at each stage of production. Our product quality offerings also include sorting or rework service along with functional and performance testing at our labs in Ningbo, China and McHenry, Illinois.
Supplier audits provide visibility into the supplier’s management system, processes, and products. These assessments are essential to ensure supplier qualification and capability as well as their compliance with the required standards by industry or jurisdiction. Our services also include pre-audits, corrective action plans, or formal audit preparation.
Our Supplier Management solution is for suppliers that fail to meet quality or performance objectives. We first identify the root cause of the quality issues and then produce a corrective action plan. Implementation of the corrective actions and conducting regular on-site reviews will ensure suppliers exceed expectations and achieve sustainable improvement.
Pro QC ensures suppliers comply with mandatory compliance terms set by major international retailers. International retail standards usually include a responsible sourcing & vendor code of conduct. We develop and monitor corrective action and preventative action plans and regularly follow up with suppliers for retailers such as Walmart, Lowe’s, and many more.
Click on the current stage of your sourcing or product development journey below to explore our related quality solutions.
The product development life cycle begins with idea generation, concept development, and market testing. For example, the E-Bike handlebar is designed with the form, fit, and function in mind that best serve the market/user’s requirements and the overall aesthetics of the final bike. Although Pro QC do not actively get involved in this stage, a postmortem investigation with many of our client often reveals the following challenges. Supplier Risks & Challenges: Misalignment between the buyer, supplier sales department, and factory production department on critical design requirements Advance product quality planning was not factored in early enough Difficulties in transitioning from a prototype supplier to a mass manufacturing supplier
In this stage, the engineers will refine the design and define the engineering specifications of the handle such as material properties, dimensions, weight, and other requirements while satisfying different product and safety compliances. This is also the stage where engineering prototypes (engineering build) are made to rigorously test the form, fit, and function of the product. Pro QC’s Quality Solutions: First Article Inspection (FAI) Supplier Development Services Resident Supplier Quality Resourcing Supplier Risks & Challenges: Poor communication of the technical details between buyer and factories Misalignment on the new product’s specifications Misalignment on design/engineering revisions
Once the component specifications are defined, the procurement department will begin to identify a list of suitable suppliers that can potentially meet their requirements in terms of capabilities, cost, capacity, and quality. Pro QC’s Quality Solutions: Onsite Supplier Verification Financial Credit Check Supplier Risks & Challenges: Lack of experience and due diligence in new supplier region Communication challenges Concern about supplier scams Low confidence supplier’s trustworthiness Concerns over supplier’s financial viability
Once a list of trustworthy suppliers has been identified, an evaluation of supplier reliability is recommended to ensure they can produce at a consistent level of quality. A world-class organization usually has a comprehensive supplier qualification program to identify and mitigate the risks associated with quality, safety, on-time delivery, cost, and compliance. Pro QC’s Quality Solutions: Global Supplier Audit Programs Supplier Quality Audit for Potential Suppliers Quality Management System Audit Social & Ethical Audits Supply Chain Security Audit Environmental Audit Supplier Risks & Challenges: Suppliers are not as capable as they initially claimed Supplier lacks effective and systematic quality assurance practice Supplier is ISO 9001 certified, but the underlying principles are not implemented in practice Mass production quality does not match prototype quality Buyers want to sell to big retailers, but their suppliers do not yet comply with the retailer’s supplier code of conduct Supplier violation on labor law, ethical and environmental compliances Goods held in customs due to supply chain security malpractice
Before commencing volume production, it is crucial to validate the factory’s equipment, staffing, production methods, capacity, and quality control plan for each product line. This is an important stage to prevent critical failures, costly mistakes, and loss of time due to changes and rework. Pro QC’s Quality Solutions: Engineering Build (EB) and Quality Build (QB) Audit First Article Inspection (FAI) APQP/PPAP Audit Manufacturing Process Audit or VDA 6.3 Process Audit Supplier Risks & Challenges: Factory not ready for mass production Shipment delays due to critical failure, poor quality, and resource constraints An exponential increase in defective products Product recall High Cost of Poor Quality An exponential increase in the cost of change after mass production commences
Production planning is an administrative process that involves ensuring that sufficient raw materials, components, staff, and other outsourced processes such as secondary processing are procured to create finished products according to the specified schedule. Pro QC’s Quality Solutions: Order Expediting Supplier Risks & Challenges: Production delay due to poor material procurement planning Production delay due to inadequate production staffing Poor sub-supplier management
Incoming quality control is required when all the procured material and components arrive at the factory. This is the first step in controlling the production process and resulting product quality. Understanding how a factory manages its incoming material and its supply chain is a very good indication of its commitment to quality. (The saying goes: Garbage in, garbage out.) Pro QC’s Quality Solutions: Incoming Inspection In-Process Inspection Manufacturing Process Audit or VDA 6.3 Process Audit Supplier Risks & Challenges: The factory does not manage the quality of its supply chain or is poor at supplier management Suppliers turn a blind eye to defective components during incoming and still use them for production and assembly Using sub-standard material or components (e.g., lower-quality fabric than required) Substituting lower-cost alternatives for product components (e.g., cheaper electronic components in a mobile phone) “Quality fade” where suppliers make small, gradual substitutions in materials and components over time Bulk material ordered by the supplier degrades over time due to poor storage conditions
Upon approval for volume production, raw materials and components are processed, extruded, forged, cast, injected, machined, and assembled. It is important to note that a factory may not have all the production capabilities and may outsource certain processes to other suppliers. Pro QC’s Quality Solutions: First Article Inspection (FAI) In-Process Inspection Manufacturing Process Improvement Quality/Root Cause Investigation (8D) CAPA Verification Order Expediting & Production Monitoring End-Of-Line Testing & inspection Supplier Risks & Challenges: Operators are not producing according to the production control plan Supplier is under pressure to ship goods, turning a blind eye to defective components Lack of quality staff to enforce quality control Poor control of re-worked material/product Mistakes made by temporary, untrained staff/operators Communication breakdown when the supplier is under pressure
Packaging and labeling of the goods are the last steps before shipping. The smallest aesthetic defect on the packaging or missing components often leads to customer returns, and a misplaced label often leads to compliance issues. Pro QC’s Quality Solutions: Manufacturing Process Audit Poka-Yoke Implementation Pre-Shipment Inspection End-Of-Line Testing & inspection Supplier Risks & Challenges: Products are poorly packaged Human mistakes and missing components lead to customer returns Wrong labeling leads to compliance issues and significant re-work
Packaged products are being loaded by suppliers at the factory or warehouse into containers and shipped to their final destination. Pro QC’s Quality Solutions: Container Loading Supervision C-TPAT Audit Supplier Risks & Challenges: Rough handling of goods during container loading by the factory or outsourced warehouse, leading to damaged product Poor container loading leads to product damage during transit
Manufacturing Quality Assurance in the USA
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In which country are you based?AfghanistanAlbaniaAlgeriaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCôte d'IvoireCabo VerdeCambodiaCameroonCanadaCentral African RepublicChadChileChinaColombiaComorosCongo (Congo-Brazzaville)Costa RicaCroatiaCubaCyprusCzechia (Czech Republic)Democratic Republic of the CongoDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFijiFinlandFranceGabonGambiaGeorgiaGermanyGhanaGreeceGrenadaGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorth KoreaNorth MacedoniaNorwayOmanPakistanPalauPalestine StatePanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of AmericaUruguayUzbekistanVanuatuVenezuelaVietnamYemenZambiaZimbabwe
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Pro QC has been providing quality assurance, engineering and consulting services since 1984.
We offer quality solutions in over 88 countries and we are continuously expanding our network.
We offer online reporting and detailed reports within 24 hours of job completion.
Our global engineering team has the requisite industry expertise to verify quality and conformance.
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