Quality System & Compliance Audit

 

Quality System & Compliance Audit

A Quality System and Compliance Audit is a systematic examination of the quality system of an organization. It is typically carried out by an internal or external quality auditor or an audit team. Typically these would start out with a standard supplier audit or factory audit and trigger a process of continuous improvement.

Effectively assess the quality of your supplier

Inspection services are often useful in assessing the quality of a product. However, detecting product defects is a reactive approach because detection comes after the product has already been made. Moreover, inspection only tells you a snapshot of a manufacturer’s quality performance. If you want to take a proactive quality assurance approach with your supplier, the focus should be on assessing two crucial components – Quality Management System and Supply Chain Compliance.

Quality Management System (QMS) – The quality of your product is supported by the level of operational excellence in any given manufacturing processes, which is in turn supported by an effective quality management system. Each manufacturing industry has their own industry specific QMS with which factories need to comply.

Supply Chain Compliance – The integrity of your suppliers is often determined by complying with all applicable laws, rules and regulations, as well as an internal code of conduct, policies and procedures, and other compliance requirements from your supply chain (see figure below). Aside from standard regulations, many big retailers have their own Supplier Code of Conduct requirements to ensure the practice of responsible sourcing and to protect and maintain their brand value.

Reliable Supplier

Pro QC provides factory audits to assess the reliability of your potential and existing suppliers. We are ready to partner with your team to ensure your suppliers uphold the integrity of your company. We also establish a regular monitoring program to evaluate the supplier’s internal environment, ensure they operate efficiently, deliver high-quality products, and support a culture of continuous improvement.

Pro QC Offerings

qms

Quality Management System

social compliance

Social Compliance

environmental compliance

Environmental Compliance

Security Compliance

Security Compliance

Vendor Compliance

Vendor Compliance

Customized Audit

Combined / Customized / Regular Audit

Quality Management System

Pro QC offers a technical Audit that focuses on examining production capability and performance of your supplier against industry quality standards. We provide a holistic audit of the company’s policies, documents, procedures and records to assess their ability to deliver consistent quality over the long haul.

  • ISO 9001 Quality Management System
  • IATF 16949 Quality Management System for the Automotive Industry
  • VDA 6.3 Process Audit for German Automotive QMS
  • ISO 13485 Quality Management System Audit for Medicals Devices
  • ISO 22716 Good Manufacturing Practices for Cosmetic Products
  • ISO 11137 Sterilization Process Audit
  • ISO 17025 Quality Management System for Laboratory

In addition to audits, we also provide a concrete action plan (a.k.a. Corrective Action Plan) based on the initial assessment and regularly follow up to ensure improvement. Our supplier development team is also skilled in facilitating preparation for passing 3rd party certifications which is an efficient, all-in-one service for you and your partners which includes:

  • Initial Audit (assessment) and root cause investigation
  • Output and Corrective Action Plan
  • Facilitation of Improvement
  • Certification Preparation
  • Certification Application

Social Compliance

Pro QC offers a social compliance audit that focuses on evaluating health and safety, discrimination, disciplinary practices, working hours, compensation, management practices, forced labor, freedom of association and child labor laws. The following auditing standards are included under social compliance.

  • SA8000
  • EICC RBA (Electronic Industry Citizenship Coalition Responsible Business Alliance)
  • SMETA (Sedex Members Ethical Trade Audit)
  • Amfori BSCI (Amfori Business Social Compliance Initiative)
  • ETI (Ethical Trading Initiative)
  • ICS (Initiative for Compliance and Sustainability)
  • WRAP (Worldwide Responsible Accredited Production)

In addition to the social compliance audits, we also provide a concrete action plan based on the initial assessment and regular follow up on the subject matter. Our supplier development team is also skilled in facilitating preparation for passing 3rd party certifications which is an efficient, all-in-one service for you and your partners which includes:

  • Initial Audit (assessment) and root cause investigation
  • Output and Corrective Action Plan
  • Facilitation of Improvement
  • Certification Preparation
  • Certification Application

Environmental Compliance

Pro QC offers an environmental audit that focuses on evaluating your potential supplier’s ability to manage their impact on the environment. For companies who are interested in public and private green procurement tenders, the ISO 14001 family of standards addresses environment management and best practice according to the local laws and regulations for environmental protection.

In the past, Pro QC offered ISO14000 (environmental) and SA8000 (social responsibility) audits separately or as separate offerings. At present, many retailers are requiring audits that combine elements of both standards along with additional elements. These elements typically cover energy usage, renewable energy, greenhouse gas emissions, materials and waste reduction, life cycle management, supplier’s supply chain activities and more.

Industry standards in this area are in their early stages and evolving swiftly. Pro QC’s team of auditors and supplier development professionals are ready to profile your audits for conformance to this emerging standard. When submitting your inquiry, please note your interest in a custom sustainability assessment and our team will find the right solution for your business and supplier.

Security Compliance

Pro QC offers a supply chain security audit (e.g. C-TPAT) that focuses on evaluating your manufacturer’s security policies and measures. The supply chain security audit provides very insightful information for managing the security of your production, products and tooling at the supplier factory. In essence, it measures your supply chain security compliance. This often involves assessing their HR processes, personnel security, facility access control and container control in place and making recommendations to enhance security measures throughout the supply chain. The following audit types would be included under a supply chain security audit:

  • ISO 27001:2017
  • ISO 28000
  • C-TPAT
  • GSV
  • SCAN

In addition to the social compliance audits, we also provide a concrete action plan based on the initial assessment. Thereafter, implementation and regular follow up will ensure successful rectification of non-conformities and continuous improvement. Our supplier development team is also skilled in facilitating preparation for passing 3rd party certifications which is an efficient, all-in-one service for you and your partners which includes:

  • Initial Audit (assessment) and root cause investigation
  • Output and Corrective Action Plan
  • Facilitation of Improvement
  • Certification Preparation
  • Certification Application
  • Security training

Vendor Compliance

Responsible sourcing is often a requirement for a retailer’s Corporate Social Responsibility (CSR) program. Companies are increasing focused on ensuring that measures are in place to ensure vendor compliance with social, environmental and security requirements as these can quickly have an adverse effect on the brand. Every retailer has their own version of CSR requirement that each supplier in their supply chain needs to comply to. In summary, you may see retailers call their compliance program by any of the following names:

  • Code of Conduct
  • Code of Ethics
  • Responsible Sourcing
  • Standard for Suppliers
  • Supplier Compliance Audit
  • And many more…

Combined / Customized / Regular Audit

Many of our existing clients have their own specific supplier audit checklists and requirements but find it more cost effective to utilize Pro QC’s network to complete the actual audits. In some cases, our clients want to combine different vendor compliance requirements for a more customized audit or to conduct a deep dive on aspect of their supplier’s performance or conformance.

We understand standard out-of-the-box solutions do not always address your challenges. Our experienced auditing team are here to help you find practical solutions to address your challenges. If flexibility is what you are looking for, do not hesitate to get in touch with our team via the contact form below.

Quality Management System

Pro QC offers a technical Audit that focuses on examining production capability and performance of your supplier against industry quality standards. We provide a holistic audit of the company’s policies, documents, procedures and records to assess their ability to deliver consistent quality over the long haul.

  • ISO 9001 – Quality Management System
  • IATF 16949 – Quality Management System for the Automotive Industry
  • VDA 6.3 – Process Audit for German Automotive QMS
  • ISO 13485 – Quality Management System Audit for Medicals Devices
  • ISO 22716 – Good Manufacturing Practices for Cosmetic Products
  • ISO 11137 – Sterilization Process Audit
  • ISO 17025 – Quality Management System for Laboratory

In addition to audits, we also provide a concrete action plan (a.k.a. Corrective Action Plan) based on the initial assessment and regularly follow up to ensure improvement. Our supplier development team is also skilled in facilitating preparation for passing 3rd party certifications which is an efficient, all-in-one service for you and your partners which includes:

  • Initial Audit (assessment) and root cause investigation
  • Output and Corrective Action Plan
  • Facilitation of Improvement
  • Certification Preparation
  • Certification Application

Social Compliance

Pro QC offers a social compliance audit that focuses on evaluating health and safety, discrimination, disciplinary practices, working hours, compensation, management practices, forced labor, freedom of association and child labor laws. The following auditing standards are included under social compliance.

  • SA8000
  • EICC RBA (Electronic Industry Citizenship Coalition Responsible Business Alliance)
  • SMETA (Sedex Members Ethical Trade Audit)
  • Amfori BSCI (Amfori Business Social Compliance Initiative)
  • ETI (Ethical Trading Initiative)
  • ICS (Initiative for Compliance and Sustainability)
  • WRAP (Worldwide Responsible Accredited Production)

In addition to the social compliance audits, we also provide a concrete action plan based on the initial assessment and regular follow up on the subject matter. Our supplier development team is also skilled in facilitating preparation for passing 3rd party certifications which is an efficient, all-in-one service for you and your partners which includes:

  • Initial Audit (assessment) and root cause investigation
  • Output and Corrective Action Plan
  • Facilitation of Improvement
  • Certification Preparation
  • Certification Application

Environmental Compliance

Pro QC offers an environmental audit that focuses on evaluating your potential supplier’s ability to manage their impact on the environment. For companies who are interested in public and private green procurement tenders, the ISO 14001 family of standards addresses environment management and best practice according to the local laws and regulations for environmental protection.

In the past, Pro QC offered ISO14000 (environmental) and SA8000 (social responsibility) audits separately or as separate offerings. At present, many retailers are requiring audits that combine elements of both standards along with additional elements. These elements typically cover energy usage, renewable energy, greenhouse gas emissions, materials and waste reduction, life cycle management, supplier’s supply chain activities and more.

Industry standards in this area are in their early stages and evolving swiftly. Pro QC’s team of auditors and supplier development professionals are ready to profile your audits for conformance to this emerging standard. When submitting your inquiry, please note your interest in a custom sustainability assessment and our team will find the right solution for your business and supplier.

Security Compliance

Pro QC offers a supply chain security audit (e.g. C-TPAT) that focuses on evaluating your manufacturer’s security policies and measures. The supply chain security audit provides very insightful information for managing the security of your production, products and tooling at the supplier factory. In essence, it measures your supply chain security compliance. This often involves assessing their HR processes, personnel security, facility access control and container control in place and making recommendations to enhance security measures throughout the supply chain. The following audit types would be included under a supply chain security audit:

  • ISO 27001:2017
  • ISO 28000
  • C-TPAT
  • GSV
  • SCAN

In addition to the social compliance audits, we also provide a concrete action plan based on the initial assessment. Thereafter, implementation and regular follow up will ensure successful rectification of non-conformities and continuous improvement. Our supplier development team is also skilled in facilitating preparation for passing 3rd party certifications which is an efficient, all-in-one service for you and your partners which includes:

  • Initial Audit (assessment) and root cause investigation
  • Output and Corrective Action Plan
  • Facilitation of Improvement
  • Certification Preparation
  • Certification Application
  • Security training

Vendor Compliance

Responsible sourcing is often a requirement for a retailer’s Corporate Social Responsibility (CSR) program. Companies are increasing focused on ensuring that measures are in place to ensure vendor compliance with social, environmental and security requirements as these can quickly have an adverse effect on the brand. Every retailer has their own version of CSR requirement that each supplier in their supply chain needs to comply to. In summary, you may see retailers call their compliance program by any of the following names:

  • Code of Conduct
  • Code of Ethics
  • Responsible Sourcing
  • Standard for Suppliers
  • Supplier Compliance Audit
  • And many more…

Combined / Customized / Regular Audit

Many of our existing clients have their own specific supplier audit checklists and requirements but find it more cost effective to utilize Pro QC’s network to complete the actual audits. In some cases, our clients want to combine different vendor compliance requirements for a more customized audit or to conduct a deep dive on aspect of their supplier’s performance or conformance.

We understand standard out-of-the-box solutions do not always address your challenges. Our experienced auditing team are here to help you find practical solutions to address your challenges. If flexibility is what you are looking for, do not hesitate to get in touch with our team via the contact form below.

Results you can expect

measuring performance

Measuring Performance

concrete actions

Concrete Actions

company alignment

Company Alignment

supply chain

Responsible Production

sustainable performance

Sustained Performance

Measuring Performance – Understand your current performance baseline and focus on the metrics you need to improve

Concrete Actions – Determine the required actions based on the defined metrics from the formal audit and assessment

Company Alignment – Ensure your supplier’s efforts are aligned to your goals and build both a win-win strategy and a long-term partnership

Responsible Production – Elevate your brand’s image and be a genuinely responsible part of the global supply chain

Sustained Performance – Establish control plans to sustain the newfound improved performance and strive for continuous improvement
  • Measuring Performance – Understand your current performance baseline and focus on the metrics you need to improve
  • Concrete Actions – Determine the required actions based on the defined metrics from the formal audit and assessment
  • Company Alignment – Ensure your supplier’s efforts are aligned to your goals and build both a win-win strategy and a long-term partnership
  • Responsible Production – Elevate your brand’s image and be a genuinely responsible part of the global supply chain
  • Sustained Performance – Establish control plans to sustain the newfound improved performance and strive for continuous improvement

Why Pro QC

StandardAudit

Regular-Audit

vs

Continuous Improvement Audit
from Pro QC

Pro-QC-Continuous-Improvement

  • Partnership – Pro QC considers your company and your suppliers as partners looking for growth and improvements. We don’t just provide pass/fail results. We provide professional recommendations and facilitate performance management initiatives to achieve the desired results.
  • Data Analytics – Pro QC’s T4T™ Quality Dashboard can give you a holistic view of your supplier portfolio including associated data analytical capability to better understand and determine your next actions with your suppliers.
  • Experience & Expertise – For other 35 years, Pro QC has been partnering with its clients to achieve supplier transformation. We supported thousands of companies across multiple industries and geographies through a tried and tested approach of audit -> corrective action -> monitoring and continuous improvement to achieve their supplier improvement goals.
  • Global Presence – Pro QC’s deploys agile teams of technical experts to more than 88 countries helping you perform all types of supplier development initiatives from factory and supplier audits to comprehensive automotive audits.
  • Supplier Development – Pro QC’s expertise in audit & compliance is an important component of our broader Supplier Management solutions which provides a consultative, holistic approach to improving supply chain performance.

Sample Reports

Get in touch with us for a sample report. Our team will be happy to give you more information on the retail store you are working with.

 

Why choose us?

  • Provide bespoke quality solutions that meet your requirements
  • Enable access to an extensive network of qualified engineers
  • Form a partnership to reduce your production and rework costs

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Pro QC International

Pro QC International

Contact Your Local Office

info@proqc.com

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Tel: +1 813 252 4770

Latin America
Tel: +52 81 2721 0928

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Tel: +91 120 429 1971

Asia & Asia Pacific
Tel: +886 2 2832 2990

Europe, Middle East & Africa
Tel: +49 8179 998 7593

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