quality

All articles tagged “quality”.

Supplier partnerships are key

Supplier partnerships are key

Supply chain
Many organizations approach us and are currently in volatile partnerships with suppliers over missed deadlines or unacceptable quality.  Communication has broken down, and both parties are unclear of how to proceed and ensure customer value. The key to accomplishing objectives and mutually realizing benefits from continuous improvement initiatives is through cooperation and understanding from all […]
Quality 101 – Four gurus you want to know

Quality 101 – Four gurus you want to know

News
We’ve recently completed a series of workshop outlines that can be used to introduce anyone interested in quality to the industry basics and know where to find the resources they need to take additional action when required. The workshops are designed as eight hour hands-on discussions of various topics covering statistics for quality, quality tools […]
Connecting teams abroad

Connecting teams abroad

Pro QC
Pro QC offers services in over 30 countries.  Individuals within virtual teams like this are often disconnected and face cultural or other challenges unique to this situation. Ways we stay connected include: Newsletter / Announcements – We have a quarterly newsletter that goes out to everyone on the team, in addition to clients.  Regional newsletters […]
Preparing for an audit

Preparing for an audit

Factory Audits
A previous Quality Q & A newsletter article featured tips for audit preparation.   In the reprinted content below, Pro QC’s Supplier Development Manager discusses how each party can expedite the process.   Preparation for a factory audit can be broken down by responsibilities of the client, supplier (factory) and third party (Pro QC). Communication and […]
Selecting suppliers using a grid analysis

Selecting suppliers using a grid analysis

Supplier Management
Let’s say you need to find a manufacturer for a new product.  It’s easy to look at the cost and weigh heavily in that direction.  However, this often results in regrets later when shipment delays and other quality issues occur. A useful quality tool for making such decisions is the Grid Analysis.  It allows you […]
Your shipment is rejected, what now?

Your shipment is rejected, what now?

Product Inspection
Receiving a failing inspection report is never a happy occasion   Shipment delays, rework costs, etc. all create tension among all parties involved.  But, put into perspective, the end result can be positive.   When you see the “reject” status on the report, stay calm.  Attack the problem with three questions: Why did it fail? Review the report […]
Intern insight

Intern insight

Pro QC
Before our intern, Melanie Rinehart, left for China, I had the pleasure of meeting with her.  Our Managing Director has a keen eye when it comes to recruiting passionate individuals.  Melanie is no exception. For the past several weeks, Melanie has been training in our Shenzhen office.  I wanted to reach out to her again for […]
Top 5: What we know to be true about success in quality

Top 5: What we know to be true about success in quality

Quality Control
We’ve been following a recent discussion in ASQ’s LinkedIn Group talking about words of wisdom for those entering the quality field.  The majority of these posts have been quite positive and have us thinking about our own lessons learned over the years. With almost three decades of experience, here’s what we know to be true […]