Best Practices For Minimizing Global Supplier Risk

We were just reading through an article posted by Supply Chain Management Review that discusses Four Best Practices for Minimizing Global Supplier Risk.  As a third-party quality engineering and consulting firm, we get questions about this often and have written a handful of articles related to the topic. We like …

3 Ways to Use Defect Data to Drive Improvement

Our quality engineers collect data from supplier locations all over the world, and we encourage our clients to get as much value as possible from our reporting to drive overall improvements and support successful supplier partnerships. Consider the simplified example of conducting weekly pre-shipment inspections of one product at a …

Quality Tools for Quality of Life

Celebrating Chinese New Year (Gong Xi Fa Cai!) has us thinking about resolutions again.  Pro QC’s Communications Director met with local quality professionals recently through the American Society of Quality’s network in the Tampa Bay area and discussed the application of quality tools to quality of life. Highlights from this discussion …

3 Ways to Improve Communications with Suppliers

Developing and maintaining strong supplier partnerships depends on a solid foundation of successful communication. In our thirty years of experience at the table with clients and suppliers around the world, we’ve seen a range of outcomes where communications are concerned.  The impact is quite often more substantial than you may …

Fishbone Example: Rejected Pre-Shipment Inspections

We like Ishikawa’s fishbone diagrams, also referred to as cause and effect diagrams for good reason.  They’re great for figuring out why something isn’t working. For our clients, it is not uncommon for pre-shipments inspections to uncover trends in failures.  When this happens, we want to know why the problem …

5 Reasons Packaging Integrity Matters

Packaging is considered to be both the presentation of products to consumers, as well as the configuration in which products will be expedited through various channels. The master carton or “pack” design includes the configuration in which product will be shipped through channels for end-user consumption, making it especially important where …

Successful New Year’s Resolutions – Using Quality Tools

Throughout the world, personal resolutions (commitments) are made as the year comes to an end. From ancient Babylonians returning borrowed objects and paying debts to medieval knights taking the “peacock vow” and re-affirming their commitment to chivalry, starting fresh with each New Year is a timeless practice. Surprisingly, it is …