Michael L. Hetzel, Pro QC’s VP/Americas, partnered with GlobalAutoIndustry earlier today to share some insight and recommendations regarding managing quality in long-distance supply chains. The seminar, which was hosted by GlobalAutoIndustry.com, touched on a wide range of quality challenges unique to those engaged in international procurement. Michael reviews the cost issues and various considerations for selecting capable and ethical suppliers. In addition, he incorporates important quality tools necessary for assessing and verifying conformance. He discusses the considerations for using local staff or 3rd party quality providers as a way to monitor and ensure continuous improvement. After the seminar, one of the questions asked was what he would consider the number one challenge in international supply chain management. Michael didn’t hesitate to cite cultural issues and followed up with the importance of “becoming an expert on the country, target area, and culture.” In his closing remarks, it’s clear that sourcing risk can’t be eliminated. But, the goal is clear in that there are several ways in which you can reduce the risk as much as possible. “The foundation of a good outcome is in the preparation.” Michael also tells us to assume nothing and abandon all preconceptions. The presentation materials can be downloaded here: Hetzel Slides – Managing Quality in Long Distance Supply Chains – GlobalAutoIndustry.com 5-16-12. If you would like additional information, contact Michael directly at mlhetzel@proqc.com.
