Remembering Philip B. Crosby… “Quality is free”
June 18th would have been Philip B. Crosby’s birthday. He lived through 2001 and is internationally recognized for his ideas on quality management practices. Crosby was an engineer at heart. As a quality engineer developing the Pershing Missile, he conceptualized the idea of Zero Defects. Quality is Free likely sits on the bookshelves of many […]