Furniture Inspection Services

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Pro QC's Service Matrix

Why Furniture Inspections are Important

sofa-chair

Know What Your Are Purchasing

Furniture can contain many variations of grade a quality from the same batch. Knowing the purity of the lot can save you costly mistakes.

chair

Issue Corrective Action

Inspections help you determine the overall quality of your order, and determine the need to issue corrective actions before any products leave the factory.

chestMake Certain Display & Labeling is Compliant

All new furniture on display and supplied to consumers should carry appropriate display and permanent labels, with compliance information and cautionary statements. Are you compliant?

What Type of Inspections Do I Need?

There are several types of inspections available through the production process. One of our Account Managers can help you choose what is best for you. Companies having large runs of product often use all services for maximum protection. However, for low to medium volumes you can choose less. We recommend at the minimum In Process and Pre-Shipment Inspections be performed.

What Other Services Are Important to Reduce My Risk?

Pro QC has an international reputation for providing independent third-party inspection and testing services. However our services do not stop with inspection. Pro QC can provide you solutions to your entire supply chain from the sourcing, manufacturing to final delivery.

Inspections

First-Article Inspections

Pro QC inspects first-article samples prior to volume production. This verifies that product specifications are being met and avoids unnecessary reengineering work later.

In-Process Inspections

These on-site inspections evaluate samples of your products selected during the manufacturing process. This confirms the quality of your product and allows any necessary changes to be addressed early on, reducing rework time and costs.

Pre-Shipment Inspections

During a pre-shipment inspection, our engineers verify that finished goods conform to your specifications.

Container Loading Supervision

Pro QC ensures that proper methods are employed during product loading, and we verify counts on-site.

 

Testing

Measurement and Testing

Pro QC conducts properties, performance and life-cycle testing at our labs in Ningbo, China and Chicago, USA. Custom fixtures and test methods are crafted in-house. For testing that is not performed at Pro QC, we have alliances with accredited labs in many locations worldwide to offer you virtually any type of product testing you may need.

Sample Collection Service

With Pro QC’s Sample Collection Service, we visit the factory, select random samples on your behalf and then we send them to you, your test lab or to any other destination that you designate. Since no inspection is required, we can offer rapid service at a very affordable rate.

Factory Audits & Testing

C-TPAT (Security)

The U.S. Customs-Trade Partnership Against Terrorism initiative (C-TPAT) is a voluntary U.S. Customs and Border Protection program designed to improve border security while also accelerating the processing of import shipments.

Sustainability (ISO 14001)

Although we have offered ISO14000 (environmental) and SA8000 (social responsibility) audits for a number of years, many retailers are now requiring audits that combine elements of both of these standards along with additional elements covering energy usage, renewable energy, greenhouse gas emissions, materials and waste reduction, life cycle management, supplier’s supply chain activities and more.

Social Accountability (SA8000 and ISO 26000)

These evaluations focus on the following areas: Health and safety, discrimination, disciplinary practices, working hours, compensation, management practices, forced labor, freedom of association and child labor laws.

Supplier Process Control and Quality System

Pro QC supplier audits evaluate all manufacturing process control systems for existing or new suppliers using the ISO 9001 framework. Each audit report covers several areas, including evaluations of management, quality control methods, non-conforming materials, corrective action, and inspection and test equipment.

Supplier Capability and Qualification

Our engineers survey your potential or new suppliers on- site and provide detailed reports on the general operations, quality systems, qualifications and capabilities of the supplier as a viable source.

Why You Should Consider Pro QC as Your Partner in Quality

red-checkmark Stability

Pro QC is an established and reliable organization, providing quality assurance, engineering and consulting services since 1984.

red-checkmark Global Presence

Pro QC offers services in 88 countries and growing. When services are required in an area where coverage is currently not available, we are able to secure local engineers or arrange travel for our engineers in order to accommodate the request.

red-checkmark Experienced, Degreed Engineers

Pro QC’s professional and knowledgeable staff represents your interests on-site. Our inspectors and supervisors are degreed engineers. Our staff offers experience in a variety of industries from toys to aerospace, including consumer retail, textiles/fabrics, electrical/electronics, housewares, medical, and many more.

red-checkmark Scheduling Flexibility

Pro QC understands the unpredictable nature of sourcing and the importance of meeting critical deadlines. We schedule accordingly, which often means accommodating last minute requests.

red-checkmark Timely Feedback

Pro QC offers online reporting, with detailed reports provided within 24 hours of completion. Our web resident database provides scheduling information and report access anytime, from anywhere.

red-checkmark Dedicated Account Managers

Pro QC employs regional account managers who are available to assist clients 24/7.

red-checkmark Scalability

Pro QC maintains an advanced HR system that enables a high degree of scalability worldwide. We routinely manage project demand fluctuations within and across countries. We are able to train and deploy engineers within days, for projects of all sizes, so that bookings are completed in the time required.

How Does Your Supplier Stack Up?

Complies With Requirements
62%
Improvement Needed
67%
Doesn’t Comply With Requirements
76%

Falabella

As part of the commitment to build up a universal standard of quality control, we decided to partner with Pro QC to apply comprehensive inspections on all shipments from the Asia Pacific region. The goal is to achieve a higher level of customer satisfaction, which is always our mission.Pro QC’s inspection reports include more specific details, which makes it easier for us to understand and track the inspection process and results. Through the inspection activities, we see extensive information about the suppliers, such as warehouse management, production scales, manpower, etc. We also acquire advice from Pro QC regarding solutions to improve product quality and delivery schedule.
Bob Chen
Hard Goods, Merchandise and QC Manager

Understanding the Supplier Audit Process

Frequently Asked Questions

Where does Pro QC provide services?

Pro QC International performs quality control services in the following countries:

Asia & Asia Pacific South Asia & Central Asia South America North America Europe Middle East & Africa
Australia Bangladesh Argentina Canada Austria Algeria
Cambodia India Bolivia Mexico Belgium Dubai
China Iran Brazil USA Bulgaria Egypt
Hong Kong Israel Chile Croatia Jordan
Indonesia Kazakhstan Colombia Cyprus Kuwait
Japan Nepal Costa Rica Czech Republic Libya
Laos Pakistan Dominican Republic Denmark Morocco
Malaysia Sri Lanka Ecuador Estonia Nigeria
New Zealand Turkey Nicaragua Finland Oman
Philippines Turkmenistan Panama France Qatar
Singapore Uzbekistan Paraguay Germany Saudi Arabia
South Korea Peru Greece South Africa
Taiwan Trinidad & Tobago Hungary Tunisia
Thailand Uruguay Italy United Arab Emirates
Vietnam Venezuela Ireland
Latvia
Lithuania
Luxembourg
Macedonia
Malta
Netherlands
Norway
Poland
Portugal
Romania
Russia
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
UK
Ukraine

When are detailed audit reports provided?

Pro QC uses standard audit checklists and report forms but can accommodate to use your company-specific forms as well. Audit reports are uploaded to an online database.  An email notification is sent to the client when posted.

 

Each report outlines the audit scope and includes recommendations, strength’s of the quality system and manufacturing process, and opportunities for improvement (weaknesses).  An audit result based on the percent of conformances vs. non-conformances is provided.

How do you schedule an audit with Pro QC?

We make scheduling easy. Supplier evaluations (audits) can be scheduled online directly here (link).  Or, clients and/or suppliers can contact account managers directly for assistance with coordination.

 

Contact us at +1-813-252-4770 or info@proqc.com for additional information.

What type of audit(s) do you need?

  • ISO 9001 (General Quality Management System)
  • Supplier Capability & Qualification (Initial Supplier Evaluation)
  • Manufacturing Process Audit
  • Security (C-TPAT)
  • Social Responsibility (SA8000)
  • Sustainability (ISO 14001)
  • Industry specific (ISO/TS 16949, ISO 13485, GMP, etc.)
  • Other (Pro QC’s account managers specialize in the ability to identify your needs and create effective solutions. Contact us to further discuss your audit objectives, and we can assist in delivering an audit that meets your requirements.)

Why should you partner with a 3rd party quality provider to audit your suppliers?

  • Helps ensure that your potential or existing suppliers deliver high-quality products, operate efficiently and support continuous improvements
  • Generally less costly, including internal resource allocation considerations
  • Offers a non-biased evaluation that aids in critical decision-making
  • Prepares your organization when seeking certification
  • Other (Addresses root causes of late shipments, defects, process issues, etc.)

Pro QC International

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In North America Call: (813) 252-4770

info@proqc.com

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