{"id":963,"date":"2014-05-15T14:52:11","date_gmt":"2014-05-15T14:52:11","guid":{"rendered":"http:\/\/proqc.com\/blog\/?p=963"},"modified":"2023-09-19T09:46:00","modified_gmt":"2023-09-19T09:46:00","slug":"in-most-industries-quality-has-never-mattered-more","status":"publish","type":"post","link":"https:\/\/proqc.com\/blog\/in-most-industries-quality-has-never-mattered-more\/","title":{"rendered":"&#8220;In most industries, quality has never mattered more.&#8221;"},"content":{"rendered":"During the flight to Dallas for the World Conference on Quality &amp; Improvement recently, I had an opportunity to catch up on some reading. \u00a0As I cracked the cover of the April Harvard Business Review, my eye immediately went to &#8220;<a href=\"http:\/\/hbr.org\/2014\/04\/creating-a-culture-of-quality\/ar\/1\" target=\"_blank\" rel=\"noopener noreferrer nofollow noindex\">Creating a Culture of Quality<\/a>.&#8221;\r\n\r\nThey had me at the first sentence&#8230; &#8220;<em>In most industries, quality has never mattered more.<\/em>&#8221; \u00a0As a third-party quality assurance organization, we see this first-hand. The companies we assist who value\u00a0quality are those that claim the competitive advantage and more often outperform their counterparts. \u00a0This is true.\r\n\r\nOf course, this message is consistent within quality related publications we keep up with, \u00a0but it is refreshing to see similar context included in a publication such as HBR as well.\r\n\r\nResearchers conducted a &#8220;culture of quality&#8221; survey that yielded interesting results.\r\n<blockquote>\r\n<ul>\r\n \t<li>Roughly 60% of those surveyed said they work in an environment without a culture of quality.<\/li>\r\n \t<li>Many of the traditional strategies used to increase quality &#8211; monetary incentives, training, and sharing of best practices, for instance &#8211; have little effect.<\/li>\r\n \t<li>For every 5,000 employees moving from the bottom to the top quintile would save a company $67m annually.<\/li>\r\n<\/ul>\r\n<\/blockquote>\r\nIn the article, there are\u00a0<strong>Four Essentials of Quality <\/strong>identified<strong>\u00a0<\/strong>that the researchers concluded &#8220;actually predict a culture of quality&#8221;:\r\n<ol>\r\n \t<li>Leadership Emphasis<\/li>\r\n \t<li>Message Credibility<\/li>\r\n \t<li>Peer Involvement<\/li>\r\n \t<li>Employee Ownership<\/li>\r\n<\/ol>\r\nFor additional information, check out the <a href=\"http:\/\/hbr.org\/2014\/04\/creating-a-culture-of-quality\/ar\/1\" target=\"_blank\" rel=\"noopener noreferrer nofollow noindex\">full article<\/a>.","protected":false},"excerpt":{"rendered":"During the flight to Dallas for the World Conference on Quality &amp; Improvement recently, I had an opportunity to catch up on some reading. \u00a0As I cracked the cover of the April Harvard Business Review, my eye immediately went to &#8220;Creating a Culture of Quality.&#8221; They had me at the first sentence&#8230; &#8220;In most industries, [&hellip;]","protected":false},"author":4,"featured_media":3360,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[81,17],"class_list":["post-963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-culture","tag-quality"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Impact of Quality on Different Industries - Pro QC Blog<\/title>\n<meta name=\"description\" content=\"In most industries, quality has never mattered more. As a third-party quality assurance organization, we see this first-hand.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/proqc.com\/blog\/in-most-industries-quality-has-never-mattered-more\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Impact of Quality on Different Industries - Pro QC Blog\" \/>\n<meta property=\"og:description\" content=\"In most industries, quality has never mattered more. As a third-party quality assurance organization, we see this first-hand.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/proqc.com\/blog\/in-most-industries-quality-has-never-mattered-more\/\" \/>\n<meta property=\"og:site_name\" content=\"Quality Blog | News on Quality Assurance &amp; Control | Pro QC\" \/>\n<meta property=\"article:published_time\" content=\"2014-05-15T14:52:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-19T09:46:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/proqc.com\/blog\/wp-content\/uploads\/2014\/05\/Quality-Doesnt-Matters.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"jennifer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"jennifer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/in-most-industries-quality-has-never-mattered-more\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/in-most-industries-quality-has-never-mattered-more\\\/\"},\"author\":{\"name\":\"jennifer\",\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/#\\\/schema\\\/person\\\/031754d39d861d38ee251d8605b3cb7f\"},\"headline\":\"&#8220;In most industries, quality has never mattered more.&#8221;\",\"datePublished\":\"2014-05-15T14:52:11+00:00\",\"dateModified\":\"2023-09-19T09:46:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/in-most-industries-quality-has-never-mattered-more\\\/\"},\"wordCount\":235,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/in-most-industries-quality-has-never-mattered-more\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/proqc.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/Quality-Doesnt-Matters.jpg\",\"keywords\":[\"culture\",\"quality\"],\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/proqc.com\\\/blog\\\/in-most-industries-quality-has-never-mattered-more\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/in-most-industries-quality-has-never-mattered-more\\\/\",\"url\":\"https:\\\/\\\/proqc.com\\\/blog\\\/in-most-industries-quality-has-never-mattered-more\\\/\",\"name\":\"Impact of Quality on Different Industries - Pro QC Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/in-most-industries-quality-has-never-mattered-more\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/in-most-industries-quality-has-never-mattered-more\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/proqc.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/Quality-Doesnt-Matters.jpg\",\"datePublished\":\"2014-05-15T14:52:11+00:00\",\"dateModified\":\"2023-09-19T09:46:00+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/proqc.com\\\/blog\\\/#\\\/schema\\\/person\\\/031754d39d861d38ee251d8605b3cb7f\"},\"description\":\"In most industries, quality has never mattered more. 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