{"id":1188,"date":"2014-12-10T16:48:50","date_gmt":"2014-12-10T16:48:50","guid":{"rendered":"http:\/\/proqc.com\/blog\/?p=1188"},"modified":"2023-06-26T09:47:41","modified_gmt":"2023-06-26T09:47:41","slug":"how-well-are-your-suppliers-performing","status":"publish","type":"post","link":"https:\/\/proqc.com\/blog\/how-well-are-your-suppliers-performing\/","title":{"rendered":"How well are your suppliers performing?"},"content":{"rendered":"<p class=\"lead\">In a recent post, we discussed several New Year&#8217;s goals that we\u00a0frequently\u00a0hear from clients and prospects around this time of year. \u00a0One of the most common\u00a0is\u00a0evaluating and improving supplier performance.<\/p>\n<p class=\"text-justify\">We know that suppliers may appear qualified at first and then fail to deliver the required quality after time and money have been invested in project development. Other suppliers have many of the desired capabilities for your projects but are inconsistent in quality and performance. Supplier switching costs can be very high and risks to quality and delivery unacceptable.<\/p>\n<p>Juran describes the process of supplier evaluation as:<\/p>\n<ul>\n<li>The evaluation of product samples<\/li>\n<li>The evaluation of the supplier&#8217;s manufacturing process<\/li>\n<\/ul>\n<p>So, how well are your suppliers performing?<!--more--><\/p>\n<blockquote><p><em>Ray Carter, director of DPSS Consultants, first outlined his Seven Cs of Supplier Evaluation in a 1995 article in &#8220;Purchasing and Supply Management.&#8221;\u00a0He later added three new Cs to the model.<\/em><\/p>\n<p><em>The 10 Cs are:<\/em><\/p>\n<ul>\n<li><em>Competency<\/em><\/li>\n<li><em>Capacity<\/em><\/li>\n<li><em>Commitment<\/em><\/li>\n<li><em>Control<\/em><\/li>\n<li><em>Cash<\/em><\/li>\n<li><em>Cost<\/em><\/li>\n<li><em>Consistency<\/em><\/li>\n<li><em>Culture<\/em><\/li>\n<li><em>Clean<\/em><\/li>\n<li><em>Communication<\/em><\/li>\n<\/ul>\n<p><em>This article was published in &#8216;The Journal of Purchasing and Supply Management,&#8217; Carter, R., &#8216;The Seven C&#8217;s of Supplier Evaluation,&#8217; 44-46, \u00a9 Elsevier (1995).<\/em><\/p><\/blockquote>\n<p>At Pro QC, one of our primary services is Supplier Development. \u00a0In this partnership, we assist clients by evaluating suppliers on-site and conducting assessments that vary based on industry and\/or other requirements. For example, automotive audits generally follow the TS 16949 standard. We advocate third-party assessment here to gain the benefits of auditor experience and objectivity.<\/p>\n<p>Experienced auditors\u00a0provide detailed reports that can be used in the comprehensive evaluation process. \u00a0In addition, corrective action items are often noted and checked during follow-up or during a regularly scheduled assessment.<\/p>\n<p>Pre-production, in-process and final pre-shipment quality inspections provide useful data for ongoing performance. \u00a0With inspection data, suppliers are\u00a0evaluated based on defects noted, delays in shipments, etc.<\/p>\n<p>Supplier rating systems are common. From a single quality rating to multiple variable, incorporating a rating system provides for objectivity and comparison. Variables might include on-time delivery, customer service, inspection data, total cost, etc.<\/p>\n<blockquote><p><em>Our original article about New Year&#8217;s goals can be found\u00a0<a href=\"http:\/\/proqc.com\/blog\/new-year-new-goals-2015-quality-goals\/\" target=\"_blank\" rel=\"noopener noreferrer\">here.<\/a>\u00a0What are your quality goals for 2015?<\/em><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>In a recent post, we discussed several New Year&#8217;s goals that we\u00a0frequently\u00a0hear from clients and prospects around this [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":3812,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[274],"tags":[62,100,120,130,17,18,218],"class_list":["post-1188","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-supplier-management","tag-audit","tag-factory","tag-inspection","tag-iso9001","tag-quality","tag-supplier","tag-ts16949"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Well are Your Suppliers Performing? 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