Raising the Voice of Quality: A 5W2H Approach

Last night, I had the distinct pleasure of attending and presenting at the local ASQ Section 1508 meeting over in St. Petersburg, Florida.   I had originally planned to discuss a prior article relating to quality misconceptions but later shifted the topic over to “Raising the Voice of Quality.” After attending the World Quality Conference in May, I was excited and ready to spread the word. I took a 5W2H approach that was well received.  It really was wonderful to reconnect with people that I haven’t seen in years… And, it was also a great opportunity to meet several new …

Product Inspection Strategy

A frequent question account managers receive is how to employ an inspection strategy to identify issues early and continue to ensure that product meets specifications.  Most agree that the tangible and intangible costs associated with poor quality support a preemptive strategy. The answer isn’t necessarily a simple one due to the variances involved in product-specific requirements.  But, a general method of attack is suggested here: Inspection Plan Development A good plan is only as good as its foundation, so a comprehensive and detailed product specification is critical to the success of the overall strategy.  Pro QC often assists clients with …

Quality tools beyond Pareto, PDCA and root cause analysis…

If asked what your favorite quality tools are, you’d likely tell me Pareto, flowcharts, PDCA or root cause analysis.  I know this because I’ve recently reached out via Pro QC’s social network to get some insight.  It seems these tools are also the very same ones I’m most often working with… And, I know there’s more out there and wanted to expand my repertoire through an ongoing effort of trial and error. I’ve reviewed the Quality Toolbox in the past and do believe this is the ultimate source on the topic.  And, anything not immediately understandable there can easily be Googled.   …

Spend $5… Get Quality Improvement Made Simple & Fast

I finally had an opportunity to unpack all of the books I scored from the Quality Press booth at the World Conference on Quality & Improvement this past week.  I’m hoping to include a master list of recommendations in the next newsletter but couldn’t resist posting something here about a little gem I found.  For $5, I picked up a book called Quality Improvement Made Simple & Fast, written by Matthew J. Maio.  I couldn’t resist spending $5 on something that claimed to “help ordinary people make extraordinary contributions to their organizations.”  Right? With 44 pages, don’t let the length …

What is the future of quality?

As an Influential Voice for the American Society for Quality, I recently posted a response to Paul Borawski’s vlog regarding the ASQ Futures Study on my personal site.  However, I also evaluated the study’s identified forces from more of a Pro QC centered perspective. Here’s what I discovered… The future of quality is obviously something of great concern to us as an organization, but not for the reasons one might think.  At Pro QC, we truly believe that commitment to quality and increased awareness through education will drive remarkable results for generations to come.  Being proactive and delivering results-driven solutions to …