Managing quality in long distance supply chains

Michael L. Hetzel, Pro QC’s VP/Americas, partnered with GlobalAutoIndustry earlier today to share some insight and recommendations regarding managing quality in long-distance supply chains. The seminar, which was hosted by GlobalAutoIndustry.com, touched on a wide range of quality challenges unique to those engaged in international procurement.  Michael reviews the cost issues and various considerations for selecting capable and ethical suppliers.  In addition, he incorporates important quality tools necessary for assessing and verifying conformance.  He discusses the considerations for using local staff or 3rd party quality providers as a way to monitor and ensure continuous improvement. After the seminar, one of the …

Top 3 – Key factory audit components

Performing factory audits to assist in supplier selection or throughout the production cycle is a primary contributor to a reduction in both sourcing risks and cost.  While specific standards often apply, such as the ISO series, factory audits do have several key components in common. 1) Management  Who is the management and what management style is generally supported within the corporate culture?  Through observation and interviews, an audit reveals attitudes and general values that serve as indicators of the overall organization’s realized performance. “One of the greatest lessons I’ve learned over the past couple of decades, from a management perspective, is that …

How do we “sell” quality?

ASQ recently introduced a topic on their blog regarding “selling” quality.  Paul Borawski, ASQ’s CEO, does a good job considering the hurdles faced when discussing quality buy-in from key decision-makers. Jennifer Stepniowski, Pro QC’s Special Project Manager, responded as an ASQ Influential Voice and raises a few successful suggestions, including walking the walk, focusing on the benefits, being knowledgeable and adapting to your audience. Michael L. Hetzel, Pro QC’s VP/Americas, also provided some insight into how he “sells” quality: One would think that in 2012 everyone would understand that quality is an investment, with a measurable ROI, rather than an …

Classifying defects… Is it major, minor or critical?

One of the most common questions we receive regarding inspections is how defects are classified. The most important component of product quality is knowing your product.  And, that requires detailed product specifications that identify exactly how the item(s) should turn out.  Product specifications should also include defect details with classifications that later link to accept/reject determinations during QC checks.  Defects can be anticipated, but the list should evolve through observation and consumer feedback.  Metrics, as always, are incredibly useful here where continuous improvement is concerned. Each defect is generally classified as either major, minor or critical.  At Pro QC, we use the …

Top 5 – Quality Resources that Educate & Inspire

We’ve given some thought to quality resources we find particularly useful and that both educate and inspire…  Here are our top five: American Society for Quality > Quality Tools ASQ offers comprehensive content relating to various quality tools, conveniently organized by function.  You’ll find everything from histograms to stratification.  Regularly browsing through the tools is a great way to get inspiration for data analysis or better understand an existing collection.  The Knowledge Center is invaluable! Chartered Quality Institute > Knowledge Hub The Quality Survival Guide is excellent, in addition to the collection of videos and factsheets. Lean Enterprise Institute > Webinars …