S.M.A.R.T. quality planning & goal setting…

Planning and goal-setting are certainly two of the most challenging tasks an organization faces.  However you look at it, macro or micro, strategic or tactical, short or long-term, planning seamlessly finds its way into all functions of management. Quality tools, such as flowcharts, fishbone diagrams, histograms, etc. add tremendous and inarguably invaluable assistance with this process, but the success hinges on whether or not you’re using the right one.  And, which one is the right one?  The most relevant answer is found in identifying the objective and subsequent details as accurately as possible. This is where S.M.A.R.T. comes in… Planning …

To the quality gurus…

At the recent ASQ conference, there was a Quality Guru Quiz available that matched up your responses to a series of questions with which guru you aligned best with.  There were several life size versions of these guys where you could capture the moment with a quick photo opportunity.  I took the quiz and aligned with Deming, of course. I also learned of the passing of Taguchi earlier this week and started thinking about those we call the “gurus” and their contributions to the field of quality and overall passion for continuously making things better. Below is a collection of quotes that encompasses …

Can jet lag be avoided?

Attracting the attention of Pro QC’s Managing Director, Ed Sanchez, was an article relating to avoiding jet lag.  As a frequent flyer visiting our offices in over thirty countries, it is understandable why!  Also, many of our clients are well aware of jet lag too, frequently visiting factories or operations abroad. Jet lag (AKA desynchronosis) is described as “extreme tiredness and other physical effects felt by a person after a long flight across several time zones.”  While not everyone suffers from jet lag, it can certainly make travel unpleasant for others.  Interestingly, “the condition is not linked to the length of flight, but to …

Recap: ASQ’s World Conference on Quality & Improvement 2012

As we wrap up the ASQ conference here in Anaheim, CA, I’m left with an empowering sense of passion for the quality community and their sincere commitment to spreading the word and making the world a better place.   As an ASQ Influential Voice, I was fortunate enough to help spread the word throughout the conference via our social media network.  I was also fortunate enough to meet several other Influential Voices that are doing their part to “raise the voice of quality.” The conference was packed with over 100 sessions to choose from.  From “Answering Today’s CEO Challenges to Quality” …

Managing quality in long distance supply chains

Michael L. Hetzel, Pro QC’s VP/Americas, partnered with GlobalAutoIndustry earlier today to share some insight and recommendations regarding managing quality in long-distance supply chains. The seminar, which was hosted by GlobalAutoIndustry.com, touched on a wide range of quality challenges unique to those engaged in international procurement.  Michael reviews the cost issues and various considerations for selecting capable and ethical suppliers.  In addition, he incorporates important quality tools necessary for assessing and verifying conformance.  He discusses the considerations for using local staff or 3rd party quality providers as a way to monitor and ensure continuous improvement. After the seminar, one of the …