Evaluating inspection reports

Many companies anxiously await product quality inspection results and focus on the “accept” or “reject” status alone.  However, it is important to note that useful information exists within the details that are worth examining.  Here are a few things that should be considered: Defect Trends – An accepted inspection doesn’t mean that no defects were noted.  It just means they fell within the AQL (Acceptable Quality Limit).  Maintaining a spreadsheet of defect data can help identify trends and areas of improvement.  Using the idea of 80/20 (Pareto), continuous improvement efforts can be targeted at defects contributing 20% of the total, with the …

Quality Quotes – Our Newsletter Collection (2007-2012)

Quality quotes are a popular topic, as we’ve seen in the ASQ LinkedIn Group and in feedback regarding our blog and newsletter.  As we issue quarterly newsletters, we include a “Quote of the Quarter.”  Here’s our comprehensive list of quotes, as noted in our newsletters going back to 2007. “Customers are the most important assets any company has, even though they don’t show up on the balance sheet.” (Berry) “The ideas of control and improvement are often confused with one another. That is because quality control and quality improvement are inseparable.” (Ishihara) “Quality is not what happens when what you …

Celebrating worker contributions & realizing the benefits of social audits

The first Monday in September is observed as Labor Day in the United States, which is a national holiday celebrating the contributions of workers.  Similar holidays are observed throughout the world. Today, Samsung announced issues at several factories in China, indicating age disparities and other health and safety concerns.  They are committing to an evaluation of 144 suppliers before the end of the year, using documentation as a way to verify conformance to local regulations.  Apple and many other multinationals are facing similar issues and are working with NGOs, industry organizations and other 3rd parties such as Pro QC to improve supplier conditions …

The Handy Guide to Quality… Welcome!

ASQ’s recent Facebook post hit our radar with a reminder that World Quality Month is coming up in November.  And, what better time is there to “raise the voice” of quality? On the World Quality Month site is a video that does a great job demonstrating quality’s importance and how it’s incorporated into all processes.  Presented by the Chartered Quality Institute, this is a must share…

Global Sources Electronics & Components in Miami

Last week marked the second year Global Sources hosted a show in Miami, Florida and the first that Pro QC  exhibited at this location.  Nestled in the retro Miami Beach scene, the traffic this year was steady. Jennifer Stepniowski, Special Projects Manager, and Jeffrey Moellering, Sales & Marketing Director, met with several entrepreneurs seeking opportunities in the Asian market, in addition to the larger organizations seeking to expand operations.  There was no shortage of vendors, ranging from various clothing to LAN cable.  Presentations conducted that Tuesday educated buyers regarding the basics of sourcing abroad and the necessity of quality assurance within that process. …