Incorporating quality tools outside of work

In celebration of World Quality Month, the feature story of November’s Quality Progress is “Off the Clock,” which highlights the passion of quality professionals and their tendencies to incorporate quality into their daily lives.  In fact, Jennifer Stepniowski, Pro QC’s Special Project Manager, is included in the article as she discusses using checklists, brainstorming and affinity diagrams to organize summer fun for her family. For most of us in the industry, quality is a passion.  It’s something we incorporate into our routines seamlessly.  And, it’s something we at Pro QC believe will help raise awareness to those outside of the …

Are trade shows still relevant?

In today’s fast-paced digital world, we have asked ourselves if exhibiting in trade shows is still a relevant form of reaching people.  Overwhelmingly, the team agrees that while they are not an inexpensive way to market, it remains one of the most favorable. Face-to-Face Connections – Emails and Skype calls only go so far to connect people.  At trade shows, we’re able to talk with people one-on-one and answer any specific questions and/or concerns they may have about sourcing and the role of 3rd party quality providers in that process.  We also learn from those visiting our booths, through their …

How do you know if 3rd party quality professionals on-site are ethical?

One concern often expressed from organizations considering third-party quality representation on-site at factories is concerns about ethical behavior. Organizations want to know that engineers, auditors and inspectors truly are unbiased during evaluations and void of any questionable influence from other interests.  It’s a fair question, especially considering the stories many have heard  or have experienced for themselves. Here’s what works for us: Recruitment – It’s important to take the extra time to be selective when seeking to add resources, whether it’s a direct team member or a potential partner.  Through the selection process, we are careful to screen interested quality …

Evaluating inspection reports

Many companies anxiously await product quality inspection results and focus on the “accept” or “reject” status alone.  However, it is important to note that useful information exists within the details that are worth examining.  Here are a few things that should be considered: Defect Trends – An accepted inspection doesn’t mean that no defects were noted.  It just means they fell within the AQL (Acceptable Quality Limit).  Maintaining a spreadsheet of defect data can help identify trends and areas of improvement.  Using the idea of 80/20 (Pareto), continuous improvement efforts can be targeted at defects contributing 20% of the total, with the …

Quality Quotes – Our Newsletter Collection (2007-2012)

Quality quotes are a popular topic, as we’ve seen in the ASQ LinkedIn Group and in feedback regarding our blog and newsletter.  As we issue quarterly newsletters, we include a “Quote of the Quarter.”  Here’s our comprehensive list of quotes, as noted in our newsletters going back to 2007. “Customers are the most important assets any company has, even though they don’t show up on the balance sheet.” (Berry) “The ideas of control and improvement are often confused with one another. That is because quality control and quality improvement are inseparable.” (Ishihara) “Quality is not what happens when what you …