Category: Quality Control

Celebrating worker contributions & realizing the benefits of social audits

The first Monday in September is observed as Labor Day in the United States, which is a national holiday celebrating the contributions of workers.  Similar holidays are observed throughout the world. Today, Samsung announced issues at several factories in China, indicating age disparities and other health and safety concerns.  They are committing to an evaluation of 144 suppliers before the end of the year, using documentation as a way to verify conformance to local regulations.  Apple and many other multinationals are facing similar issues and are working with NGOs, industry organizations and other 3rd parties such as Pro QC to improve supplier conditions …

The Handy Guide to Quality… Welcome!

ASQ’s recent Facebook post hit our radar with a reminder that World Quality Month is coming up in November.  And, what better time is there to “raise the voice” of quality? On the World Quality Month site is a video that does a great job demonstrating quality’s importance and how it’s incorporated into all processes.  Presented by the Chartered Quality Institute, this is a must share…

S.M.A.R.T. quality planning & goal setting…

Planning and goal-setting are certainly two of the most challenging tasks an organization faces.  However you look at it, macro or micro, strategic or tactical, short or long-term, planning seamlessly finds its way into all functions of management. Quality tools, such as flowcharts, fishbone diagrams, histograms, etc. add tremendous and inarguably invaluable assistance with this process, but the success hinges on whether or not you’re using the right one.  And, which one is the right one?  The most relevant answer is found in identifying the objective and subsequent details as accurately as possible. This is where S.M.A.R.T. comes in… Planning …

How do we “sell” quality?

ASQ recently introduced a topic on their blog regarding “selling” quality.  Paul Borawski, ASQ’s CEO, does a good job considering the hurdles faced when discussing quality buy-in from key decision-makers. Jennifer Stepniowski, Pro QC’s Special Project Manager, responded as an ASQ Influential Voice and raises a few successful suggestions, including walking the walk, focusing on the benefits, being knowledgeable and adapting to your audience. Michael L. Hetzel, Pro QC’s VP/Americas, also provided some insight into how he “sells” quality: One would think that in 2012 everyone would understand that quality is an investment, with a measurable ROI, rather than an …

Classifying defects… Is it major, minor or critical?

One of the most common questions we receive regarding inspections is how defects are classified. The most important component of product quality is knowing your product.  And, that requires detailed product specifications that identify exactly how the item(s) should turn out.  Product specifications should also include defect details with classifications that later link to accept/reject determinations during QC checks.  Defects can be anticipated, but the list should evolve through observation and consumer feedback.  Metrics, as always, are incredibly useful here where continuous improvement is concerned. Each defect is generally classified as either major, minor or critical.  At Pro QC, we use the …