Category: Quality Control

S.M.A.R.T. quality planning & goal setting…

Planning and goal-setting are certainly two of the most challenging tasks an organization faces.  However you look at it, macro or micro, strategic or tactical, short or long-term, planning seamlessly finds its way into all functions of management. Quality tools, such as flowcharts, fishbone diagrams, histograms, etc. add tremendous and inarguably invaluable assistance with this process, but the success hinges on whether or not you’re using the right one.  And, which one is the right one?  The most relevant answer is found in identifying the objective and subsequent details as accurately as possible. This is where S.M.A.R.T. comes in… Planning …

How do we “sell” quality?

ASQ recently introduced a topic on their blog regarding “selling” quality.  Paul Borawski, ASQ’s CEO, does a good job considering the hurdles faced when discussing quality buy-in from key decision-makers. Jennifer Stepniowski, Pro QC’s Special Project Manager, responded as an ASQ Influential Voice and raises a few successful suggestions, including walking the walk, focusing on the benefits, being knowledgeable and adapting to your audience. Michael L. Hetzel, Pro QC’s VP/Americas, also provided some insight into how he “sells” quality: One would think that in 2012 everyone would understand that quality is an investment, with a measurable ROI, rather than an …

Classifying defects… Is it major, minor or critical?

One of the most common questions we receive regarding inspections is how defects are classified. The most important component of product quality is knowing your product.  And, that requires detailed product specifications that identify exactly how the item(s) should turn out.  Product specifications should also include defect details with classifications that later link to accept/reject determinations during QC checks.  Defects can be anticipated, but the list should evolve through observation and consumer feedback.  Metrics, as always, are incredibly useful here where continuous improvement is concerned. Each defect is generally classified as either major, minor or critical.  At Pro QC, we use the …

Top 5 – Quality Resources that Educate & Inspire

We’ve given some thought to quality resources we find particularly useful and that both educate and inspire…  Here are our top five: American Society for Quality > Quality Tools ASQ offers comprehensive content relating to various quality tools, conveniently organized by function.  You’ll find everything from histograms to stratification.  Regularly browsing through the tools is a great way to get inspiration for data analysis or better understand an existing collection.  The Knowledge Center is invaluable! Chartered Quality Institute > Knowledge Hub The Quality Survival Guide is excellent, in addition to the collection of videos and factsheets. Lean Enterprise Institute > Webinars …

Learn cause and effect diagrams and more…

We have found an excellent resource for videos explaining various quality tools.  One of our favorites relates to cause and effect diagrams, but we found the GoogleStorming video quite interesting as well.  There are several other videos relating to quality tools on the Dr. Eugene O’Loughlin YouTube page.  It’s worth checking out! An additional resource for a instructional videos relating to a wider variety of topics includes the Khan Academy.