Category: Quality Control

Are trade shows still relevant?

In today’s fast-paced digital world, we have asked ourselves if exhibiting in trade shows is still a relevant form of reaching people.  Overwhelmingly, the team agrees that while they are not an inexpensive way to market, it remains one of the most favorable. Face-to-Face Connections – Emails and Skype calls only go so far to connect people.  At trade shows, we’re able to talk with people one-on-one and answer any specific questions and/or concerns they may have about sourcing and the role of 3rd party quality providers in that process.  We also learn from those visiting our booths, through their …

How do you know if 3rd party quality professionals on-site are ethical?

One concern often expressed from organizations considering third-party quality representation on-site at factories is concerns about ethical behavior. Organizations want to know that engineers, auditors and inspectors truly are unbiased during evaluations and void of any questionable influence from other interests.  It’s a fair question, especially considering the stories many have heard  or have experienced for themselves. Here’s what works for us: Recruitment – It’s important to take the extra time to be selective when seeking to add resources, whether it’s a direct team member or a potential partner.  Through the selection process, we are careful to screen interested quality …

Evaluating inspection reports

Many companies anxiously await product quality inspection results and focus on the “accept” or “reject” status alone.  However, it is important to note that useful information exists within the details that are worth examining.  Here are a few things that should be considered: Defect Trends – An accepted inspection doesn’t mean that no defects were noted.  It just means they fell within the AQL (Acceptable Quality Limit).  Maintaining a spreadsheet of defect data can help identify trends and areas of improvement.  Using the idea of 80/20 (Pareto), continuous improvement efforts can be targeted at defects contributing 20% of the total, with the …

Celebrating worker contributions & realizing the benefits of social audits

The first Monday in September is observed as Labor Day in the United States, which is a national holiday celebrating the contributions of workers.  Similar holidays are observed throughout the world. Today, Samsung announced issues at several factories in China, indicating age disparities and other health and safety concerns.  They are committing to an evaluation of 144 suppliers before the end of the year, using documentation as a way to verify conformance to local regulations.  Apple and many other multinationals are facing similar issues and are working with NGOs, industry organizations and other 3rd parties such as Pro QC to improve supplier conditions …

The Handy Guide to Quality… Welcome!

ASQ’s recent Facebook post hit our radar with a reminder that World Quality Month is coming up in November.  And, what better time is there to “raise the voice” of quality? On the World Quality Month site is a video that does a great job demonstrating quality’s importance and how it’s incorporated into all processes.  Presented by the Chartered Quality Institute, this is a must share…