Leadership in the COVID-19 Era


An Interview with Pro QC's Global Human Resources Manager - Eman Elkasaby

The COVID-19 pandemic has brought new and complex challenges for companies and, especially, Human Resources departments. We sat down for a conversation with our Global Head of Human Resources, Eman Elkasaby about her role at Pro QC and how she is dealing with the "new normal" during COVID-19.

Eman has more than 25 years of experience building and leading talented teams and developing strategies for HR in companies such as Novo Nordisk, Tetra Pak, General Motors, and IBM. She has a degree in Economics & Political Science and a post-graduate diploma in Political Science.

In this interview, Eman also provides her insights on her role in Pro QC, the key projects and challenges for 2021, her thoughts on good leadership in the COVID-19 era, and more.


Q - What are some of Pro QC's HR projects for 2021?

Talent acquisition is vital for Pro QC. We are focusing on attracting high-profile and talented professionals to join our team in different regions and to widen our geographical presence to fulfill Pro QC's client requirements.

Learning is a key part of our employee development and talent management strategy. In 2021, we are focusing on training and development by enhancing our learning management system to equip our employees with a range of critical skills and knowledge. We are developing more flexible and selected learning models that can be used regularly to help close the skill gaps and drive a better customer experience.

Q - What do you see as the main challenge that the HR function faces in the QC industry?

Recruitment is one of the challenges HR function faces globally in different sectors, not only in the quality assurance industry. Hiring great talent hasn't gotten any easier during the COVID-19 crisis, and employee priorities have shifted significantly during the pandemic. HR is now competing in a new pandemic-environment that is showing no signs of abating in 2021.

Q - What would you say are characteristics of a good leader in today's COVID-19 crisis?

The main skills of a good leader in today's pandemic are communication, collaboration, and commitment. A good leader has to stay connected with their team. They must also coach and give support during the crisis directly and transparently.

A successful leader cuts through geographical and cultural boundaries and unites the team to plan, execute and measure the success of critical initiatives. Leaders take full responsibility for the organization by understanding the mindset of their global team, empowering them to make decisions, and holding them accountable for the results - especially during such a crisis.

Q - What do you love most about your role in Pro QC?

The process of developing and implementing an HR strategy and improving organizational capability and performance for all 15 of our offices around the world.

Q- Why did you choose to work at Pro QC?

Pro QC is a multi-culture company with a global presence and a fast-paced and attractive environment to grow. The company values encourage personal development and rely on teamwork to achieve both internal and service excellence.

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