Senior Management and Quality: How to Leverage Quality for Profit

2020-03-04

Published in 2017 by ASQ's Quality Press, this is a recent find that is worth the read. The thickness of the book is deceiving, Author Fin Rooney highlights a number of salient topics ranging from the definition of quality through to supply chain applications and risk management. According to Rooney, "the goal of quality is simple - find the best current way of doing something and keep doing it, while looking for better ways. If something goes wrong, fix it so it doesn't happen again." He later adds that "quality, in manufacturing and service, is about attitude." In addition to a strategic overview of quality targeted to senior management, this book shows how the core concepts of quality can help improve organizations and gives senior management the data not only to hold beneficial reviews among their colleagues, but also to hold useful discussions and reviews with those further down the organizational chain. The author warns that this is not a book about quality tools and techniques, and content tends to lean more towards manufacturing vs. service. It's evident in reading the book that it was written by a mechanical engineer with a MBA. And, that's a good thing. This is the perfect book to satisfy time during a flight. It's not necessary to read straight through, so readers can pick and choose as they please. Find this book and endless others here: https://asq.org/quality-press

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