Feature Article : What Drives Quality & What Does It Mean?
APQC (American Productivity & Quality Center) issued a report based on the findings of the ASQ Global State of Quality Report. The article focuses on the five most prevalent consequences of the top five quality-related setbacks.
Understanding the applicable consequences here provides insight into the solutions the industry offers. The top five identified setbacks include:
- Product Defects
- Poor Understanding of Quality Managment
- Supply Shortage
- Poor Data Quality
- Service Delays
What are the consequences?
In addition to financial losses, delayed product launches can occur when product defect issues occur. The same would apply in the case of supply shortages, with financial losses represented more as associated fines and/or penalties.
With poor data quality setbacks, there's often an associated change in organizational
"APQC (American Productivity & Quality Center) helps organizations was an authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC’s unique structure as a member-based nonprofit makes it a differentiator in the marketplace. APQC partners with more than 500 member organizations worldwide in all industries."