World Quality Month Recap - Our Favorite Quotes


November marked the 2nd annual World Quality Month and was observed and recognized as an effort to "raise the voice" of quality. In recognition of World Quality Month, Pro QC took quality outside of work and posted an interesting blog article relating to the use of everyday quality tools. Read it at In addition, Special Project Manager, Jennifer Stepniowski, appeared in the November issue of Quality Progress sharing her personal recommendations for quality in managing life with young kids. Jennifer Stepniowski is also celebrating her first month as an ASQ Certified Quality Manager of Operational Excellence (CMQ/OE). She is looking forward to serving as Education Chair for the Tampa/St. Pete ASQ section in the coming year. As we continue to think about quality beyond World Quality Month, here are some of our favorite quotes and insights that we posted to the blog earlier in the month: "Customers are the most important assets any company has, even though they don't show up on the balance sheet." (Berry) "The ideas of control and improvement are often confused with one another. That is because quality control and quality improvement are inseparable." (Ishihara) "Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers' expectations." (Guaspari) "Good quality is never achieved by accident." (Ishihara) "Nothing great was ever achieved without enthusiasm." (Ralph Waldo Emerson) "Higher quality costs less, not more." (Scherkenbach) "Total quality management is a journey, not a destination." (Berry) "The best way to predict the future is to create it." (Peter Drucker) "Consumers, by seeking quality and value, set the standards of acceptability for products and services by voting with their marketplace dollars." (Ronald Reagan) "You must persevere to accomplish seemingly impossible tasks." (Chinese Proverb) "Quality is not an act, it is a habit." (Aristotle) "The starting point for improvement is to recognize the need." (Imai) "Be a yardstick of quality. Some people are not used to working in an environment where excellence is expected." (Steve Jobs) "Anything worth doing is worth doing right the first time." (Unknown) "The quality of our expectations determines the quality of our action." (Andre Godin) "Quality is more important than quantity. One home run is much better than two doubles." (Steve Jobs) "Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives." (William A. Foster) "It is our choices that show who we really are, far more than our abilities." (JK Rawling)

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