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[Quality is] the totality of features and characteristics of a product or service that bear on its ability to satisfy a given need.
 
  - ISO 9000 standards -
 
 

Listen to an interview with Michael L. Hetzel
Vice President/Pro QC Americas

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Useful Links

 
National Standards Institute
http://www.nssn.org/
American National Standards Institute
http://www.ansi.org
Standards Council of Canada
http://www.scc.ca/en/index.shtml
International Organization for Standardization
http://www.iso.org
ASTM International
http://www.astm.org
   
Publications
Quality Digest
http://www.qualitydigest.com
Quality Online
http://www.qualitymag.com
International Product Safety News
http://www.safetylink.com/contents.html
Asia Times
http://www.atimes.com
Taipei Times
http://www.taipeitimes.com
China Morning Post
http://www.scmp.com
Le MOCI
http://www.lemoci.com
Ethical Corporation
http://www.ethicalcorporation.com
   
Organizations
American Society for Quality
http://www.asq.org
National Quality Institute of Canada
http://www.nqi.ca/about/default.aspx
World Trade Organization
http://www.wto.org/
American Productivity and Quality Center
http://www.apqc.org/
BMP, Best Manufacturing Processes
http://www.bmpcoe.org/
American Supplier Institute
http://www.amsup.com
Institute for Supply Management
https://www.ism.ws
Institute of Electrical and Electronics Engineers
http://www.ieee.org
Hong Kong Trade Development Council
http://www.tdctrade.com
China Council for the Development of International Trade
http://english.ccpit.org
The United States-India Business Council
http://www.usibc.com
Taiwan External Trade Development Council
http://www.taitra.com.tw
   
Government
European Portal
http://www.europeanunion.com
National Portal of India
http://india.gov.in/
Taiwan E-Gov
http://english.www.gov.tw
U.S. Customs Service
http://www.customs.gov
United States Federal Trade Commission
http://www.ftc.gov/
U.S. Consumer Product Safety Commission
http://www.cpsc.gov
International Trade Commission
http://www.usitc.gov/
   
Other
China Today
http://www.chinatoday.com
CIA - The World Factbook
https://www.cia.gov/library/publications/the-world-factbook/index.html
U.S. Government Travel Information
http://travel.state.gov/
Exchange Rates Converter
http://www.xe.com
World Clock
http://www.timeanddate.com
Global Business Information Services, Inc.
http://www.glo-bis.com/