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The business process starts with the customer. In fact, if it is not stared with the customer, it all too many times abruptly ends with the customer.
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- Scherkenbach -
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Listen to an interview with Michael L. Hetzel
Vice President/Pro QC Americas
Alternative content
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Some suppliers appear qualified at first but then fail to deliver the needed quality after time and money have been invested in project development. Other suppliers have many of the desired capabilities for your projects but are inconsistent in quality performance. Supplier switching costs can be very high and risks to quality and delivery unacceptable.
Pro QC Supplier Development Services (SDS) help resolve these problems in a timely and cost effective manner. Our SDS team documents your problem issues and requirements for the supplier, audits the supplier facility, analyses the supplier operating conditions, creates a corrective development profile together with the supplier, and then guides the supplier through successful completion.
The SDS group is staffed by team members with various credentials including mechanical and electrical engineers, lead auditors, six sigma black belts and other quality industry accreditations. |
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The Supplier Development Group capabilities include:
Auditing:
- ISO 9001-2000
- TS 16949
- SA 8000
- ISO 13485 & GMP (Medical)
- Process Audits
- In-Process Inspection
- APQP
- Corrective Action
- PPAP - Level 3 Review and/or development
Training:
- Quality Management Systems
- PPAP Process
- APQP
- PFMEA; Control Plan; MSA
- SPC - Basic
- Inspection Plans
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