Defect Classifications


Any condition found which poses the possibility of causing injury or harm to, or otherwise endangering the life or safety of, the end user of the product or others in the immediate vicinity of its use.


Any condition found adversely affecting the product's marketability and sale-ability or adversely affecting its required form, fit, or function, and which is likely to result in the end user returning it to the source from which it was purchased for replacement or refund.


Any condition found which while possibly less than desirable to the end user of the product, does not adversely affect its required marketability, sale-ability, form, fit, or function and is unlikely to result in its return to the source from which it was purchased.


North America
Tel: +1-813-252-4770

Latin America
Tel: +52-1-333-2010712

Europe, Middle East & Africa
Tel: +49-8179-998-7593

Asia & Asia Pacific
Tel: +886-2-2832-2990

India & South Asia
Tel: +91-120-4291971

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