Customers are the most important assets any company has, even though they don't show up on the balance sheet.

- Berry -

Listen to an interview with Michael L. Hetzel
Vice President/Pro QC Americas

Alternative content

PRO QC International-QC,quality control,inspection,supplier audits,product testing,order control

Defect Classifications

Critical

Any condition found which poses the possibility of causing injury or harm to, or otherwise endangering the life or safety of, the end user of the product or others in the immediate vicinity of its use.

Major

Any condition found adversely affecting the product's marketability and sale-ability or adversely affecting its required form, fit, or function, and which is likely to result in the end user returning it to the source from which it was purchased for replacement or refund.

Minor

Any condition found which while possibly less than desirable to the end user of the product, does not adversely affect its required marketability, sale-ability, form, fit, or function and is unlikely to result in its return to the source from which it was purchased.